Print at Riverdale: Difference between revisions

From howdoi
No edit summary
No edit summary
 
(71 intermediate revisions by 5 users not shown)
Line 1: Line 1:
{{abox
{{AboxNew
| name         = Print
| name = Print at Riverdale
| summary      = How to Print at Riverdale
| learning = x
| for_employees = Y
| instruction = x
| for_students  = Y
| community = x
| for_parents  =  
| summ = Print at Riverdale from your devices
| cat1          =  RCS software and services
| maintained = RS
| cat2          =
| year = 2024-2025
| maintained   = KS
| year         = 2018-2019
}}
}}
__TOC__


What's the use of buying those movie tix on Fandango if you can't save even more time by printing them here?
== Install Copiers on Riverdale Devices ==


== Printing at school from a laptop computer you manage/control ==
=== Add Printers on macOS ===


If you need to print a document from a personal or school owned laptop you can use either of the following options
==== Employees ====
* '''[[Enroll in Self Service|Self Service]]''': Simple to setup, simple to use. '''The Best Option''' if you have an RCS-owned Mac laptop or are in the Upper School BYOD program.
If you are a school-issued macOS device, install the copiers/printers you need through '''''[https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self-Service]'''''.
*  '''[[Print over the Web|WebPrint]]''': Simple to setup, more work for lots of printing, intended for light/weekly printing.


== Printing to RCS_Copiers or H_Printers ==
# Click on the '''''Self Service''''' icon, a '''''red Riverdale logo''''' in your '''''Application''''' folder
* After installing the printer from Self Service on a Mac or following the instructions below for PC print your document and select RCS_Copiers or H_Printers.
# Click on '''''Printers''''' in the left hand menu
* You will get a message from PaperCut saying your document has been held in a release queue.
# Select '''''RCS_Copiers''''' or another copier/printer you need
* If you printed to RCS_Copiers, go to any copier on either campus, log in and release your job. It will be available at any copier you walk up to.
* If you printed to H_Printers go to 9/10 2nd floor, science lobby, 5001, or Mow 2nd floor and tap your card on the RF reader on the printer.
* Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!


== Printing from iPads, iPhones, etc. ==
This will install the printer/copier and relevant drivers on your school issued macOS device.
We are in the process of investigating print services for iOS-based devices.  


== Printing from a RCS-Managed Chromebook ==
==== Students ====
=== Mobility Print ===
If you are a student with a macOS device:
To improve the printing experience for Chromebooks, we have enabled Mobility Print. Prior to Mobility Print to print via a Chromebook we used Google Cloud Print. Google Cloud Print has proven to be unreliable. With Mobility Print there is a new workflow that the students must follow.


When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.
#Open '''''System Settings''''' and select '''''Printers & Scanners'''''
#In the right hand side of the window, scroll down until you see '''''Add Printer, Scanner, or Fax...'''''
#Click '''''Add Printer, Scanner, or Fax...'''''
#Scroll down until you see '''''rcs_copiers'''''
#Click '''''rcs_copiers''''' and then click '''''Add'''''
The printer is now installed! The first time you print to '''''rcs_copiers''''', you'll be asked for your '''''Riverdale username''''' and '''''passphrase'''''.
#Delete the text in the '''''username field''''' and enter your '''''Riverdale username''''' (ex. mvanmierlo23)
#Enter your '''''Riverdale passphrase'''''
#Check the box '''''Remember this password in my keychain'''''
You should now be able to print. If you encounter an error such as '''''Hold for authentication''''', then find a member of the Tech Team at Help Desk or around campus to help.  


Screenshot 2019-01-29 at 8.41.12 AM.png
=== Add Printers on Windows 11 ===
#Connect to the '''''RCS-Community''''' wireless network and login with your Riverdale '''''username''''' and '''''passphrase'''''
# Be on the latest version of Windows.
#Press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon\"
#*If you encounter an error, press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon.riverdale.edu\" instead
#This will prompt for credentials choose '''''More Options''''' and use "riverdale\''username''" (ex. riverdale\mvanmierlo23) and press '''''Enter'''''
#This will bring up a window with all available printers. Double-click '''''the desired printer icon''''' in this window and that should install the printer and appropriate drivers
#Now when trying to print the dialogue should default to '''''RCS_Copiers''''' and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.


You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be select like the above image.
Note: ''A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.''


Screenshot 2019-01-29 at 8.42.03 AM.png
=== Printing on iOS ===
There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select '''''rcs_copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
# Open the document you want to print
# Click on '''''Share'''''
# Scroll down and click on '''''Print'''''
# Click on '''''Printer'''''
# Select '''''rcs_copiers'''''
# Click '''''Print'''''
# When asked for a '''''username''''' and '''''password''''', enter your '''''Riverdale username''''' and '''''passphrase'''''


Note: The following should only happen once but may continue to happen every time they print.
=== Printing on Chromebooks ===
There is no need to install a printer or copier on ChromeOS. You can simply select '''''RCS_Copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
# Open the document you want to print
# Click on the '''''dropdown menu''''' next to '''''Destination'''''
# Select '''''See more...'''''
# Scroll down until you see '''''RCS_Copiers - [Universal]'''''
# Click on '''''RCS_Copiers''''' then click on '''''Print'''''
# You may see a popup window for '''''Papercut''''' asking for a username and password
#* Enter your '''''Riverdale username''''' and '''''passphrase'''''
#* Click '''''Sign in and print'''''.


After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your user name and password, then click "Sign in and print".  
== Printing and Releasing Jobs ==
Once you have installed the copier on [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_macOS macOS], [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Windows_11 Windows 11] or followed the instructions for [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_iOS iOS] or [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Riverdale_Chromebooks Chromebooks]
#Print to '''''RCS_Copiers'''''
#Find a copier on campus a log-in to it by...
#*Tapping your '''''ID card'''''
#*Using the keyboard and entering your '''''Riverdale username''''' and '''''passphrase'''''
#*Or scanning the '''''QR code''''', and logging in on your phone or tablet web browser
#Once you're logged into the copier, click on '''''Print Release'''''
#Select the document you want to print by tapping on it
#Click '''''Print'''''
Note: ''if your document does not appear in the list, try printing to '''RCS_Copiers''' again from your computer. If it still doesn't show up, find a member of the Tech Team to help!''


Screenshot 2019-01-29 at 8.42.24 AM.png
==Changing Toner/Ink Cartridges==


Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.
If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to {{tsreq}}.
 
== An RCS-managed Windows desktop computer ==
 
There are several steps to setting up a printer, and you may need to follow one or more of them. Use your best judgement -- worst case, you can delete the printer and start again.
 
=== Where to Find Your Current Printers ===
#Click the '''Start Button''' [[File:Windows7-StartButton.png|50 px]] > '''Devices and Printers'''<br><br>[[Image:Devices and printers.png|thumbnail]] <br clear="all">
 
#This will bring up the '''Devices and Printers''' window. This window contains all the printers you can currently use.
 
[[Image:Windows7devices and printersclean.jpg|thumbnail]] <br clear="all">
 
=== Setting a Default Printer ===
* [https://support.microsoft.com/en-us/help/4028622/windows-10-how-to-set-a-default-printer/Change-your-default-printer Instructions from Microsoft]
 
=== How to Add a Printer ===
* [http://windows.microsoft.com/en-US/windows7/Install-a-printer Instructions and video tutorial from Microsoft]
 
Some printers may not get installed automatically -- e.g. you're logged into a PC in Mow but you want to print to 9/10. If this is the case, you'll need to install the printer yourself. Here's how:
 
First open the '''Devices and Printers''' window (see [[#Where to Find Your Current Printers]]). At the top of the window, there's a button called called "Add a Printer." Click this button.
::[[Image:WINDOWS7 Add a printer.png|thumbnail]] <br clear="all">
 
This will open the Add Printer Wizard. Click '''Add a Network, wireless or Bluetooth printer'''. Click Next to continue.
::[[Image:Windows7 Add a network printer.png|thumbnail]] <br clear="all">
 
The next window will contain a list of all networked printers on both the Hill and River Campus.  You can sort the list by location or printer name.  Select the printer you would like to install, and then Click '''Next'''
::[[Image:Windows7 printer selectaprinter.jpg|thumbnail]] <br clear="all">
 
 
The first time you install a network printer, it will take a minute or two to install the drivers.  Be patient as the software installs the drivers and configures the printer.
::[[Image:Connecting printer dialog.png|thumbnail]] <br clear="all">
 
Should this be your default printer? If it should, then check the box next to '''Set as default printer'''.  If this printer SHOULD NOT be your default printer, uncheck the box next to '''Set as default printer'''.
::[[Image:Default printer.png|thumbnail]] <br clear="all">
 
If the new printer was added successfully if it shows up in your '''Devices and Printers''' window. Good job!<br>
 
=== Deleting a Printer ===
 
If you're getting printing errors, you can sometimes resolve the problem by deleting and reinstalling a printer. To delete a printer, open the '''Devices and Printers''' window (see [[#Where to Find Your Current Printers]]), right click the printer in question, and click Delete.
 
If the printer was your default printer, Windows will auto-assign a new default printer. When you add the printer back in, you'll need to reset it as the default printer.
 
== An RCS-managed [[File:Mac_OS_X.9_Logo.png|50 px]] desktop computer ==
 
You don't need to set up printers on any RCS-Managed Mac desktop of laptop -- we've done the work for you. Just click File > Print and the Print dialog box appears. A default printer is automatically chosen which is closest to your location. If your location has multiple printers available, you can select them from the drop down list. This is also handy when the default printer is broken or otherwise cannot print - just choose another printer close by.
 
If you can't find the printer you need or if printing doesn't work, you can always {{Tsreq}}.
 
== Printers Available at the River ==
 
''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
 
'''Early Learning Building:'''
{| class="wikitable"
|-
! Location !! Printer Name !! Description
|-
| 1st Floor Copy Room || R_EL_Copier_1st_Fl || Multi Function Copier
|-
| 3rd Floor Hallway || R_EL_Copier_3rd_Fl || Multi Function Copier
|}
 
'''Sr. Building:'''
{| class="wikitable"
|-
! Location !! Printer Name !! Description
|-
| 2nd Floor Lobby || R_Sr_Copier || Multi Function Copier
|-
| 3nd Floor Lobby || R_Sr_LRT || BW Laser
|-
| Band Room || R_Sr_Band || BW Laser
|-
| Art Office || R_Sr_Art || Color Inkjet
|}
 
'''Upper Learning Building:'''
{| class="wikitable"
|-
! Location !! Printer Name !! Description
|-
| UL Main Reception || R_UL_1st_Fl_Copier || Multi Function Copier
|-
| UL Copy Room || R_UL_2nd_Fl_Copier || Multi Function Copier
|}
 
'''Jr. Building:'''
{| class="wikitable"
|-
! Location !! Printer Name !! Description
|-
| 3rd Floor 711|| R_Jr_711 || BW Laser
|-
| Learning Lab || R_Jr_Copier || Multi Function Copier
|}
 
== Basic Printer Troubleshooting ==
 
[http://www.ehow.com/how_7270716_basic-printer-troubleshooting.html Click here] for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer.  Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.
 
=== If a document won't stop printing ===
 
If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)
 
[[Image:Hp Cancel Button.jpg|thumbnail]] <br clear="all">]]
 
Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.
 
== Changing Toner/Ink Cartridges ==
 
'''LASER PRINTERS:''' [http://www.ehow.com/how_2006142_replace-toner-cartridge.html Click here] for information about changing toner cartridges in a laser printer.
 
'''INKJET PRINTERS:''' [http://www.ehow.com/how_2006001_replace-inkjet-cartridge.html Click here] for information about changing ink cartridges in an inkjet  printer.

Latest revision as of 12:10, 16 September 2024

Howdoi Banner.png
People Graphic.png
Learning Instruction Community
Check Mark Graphic.png Check Mark Graphic.png Check Mark Graphic.png
SummaryPrint at Riverdale from your devices
AuthorMaintained by Rob Shin
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.

Install Copiers on Riverdale Devices

Add Printers on macOS

Employees

If you are a school-issued macOS device, install the copiers/printers you need through Self-Service.

  1. Click on the Self Service icon, a red Riverdale logo in your Application folder
  2. Click on Printers in the left hand menu
  3. Select RCS_Copiers or another copier/printer you need

This will install the printer/copier and relevant drivers on your school issued macOS device.

Students

If you are a student with a macOS device:

  1. Open System Settings and select Printers & Scanners
  2. In the right hand side of the window, scroll down until you see Add Printer, Scanner, or Fax...
  3. Click Add Printer, Scanner, or Fax...
  4. Scroll down until you see rcs_copiers
  5. Click rcs_copiers and then click Add

The printer is now installed! The first time you print to rcs_copiers, you'll be asked for your Riverdale username and passphrase.

  1. Delete the text in the username field and enter your Riverdale username (ex. mvanmierlo23)
  2. Enter your Riverdale passphrase
  3. Check the box Remember this password in my keychain

You should now be able to print. If you encounter an error such as Hold for authentication, then find a member of the Tech Team at Help Desk or around campus to help.

Add Printers on Windows 11

  1. Connect to the RCS-Community wireless network and login with your Riverdale username and passphrase
  2. Be on the latest version of Windows.
  3. Press the Windows key or open the Start menu and type "\\carbon\"
    • If you encounter an error, press the Windows key or open the Start menu and type "\\carbon.riverdale.edu\" instead
  4. This will prompt for credentials choose More Options and use "riverdale\username" (ex. riverdale\mvanmierlo23) and press Enter
  5. This will bring up a window with all available printers. Double-click the desired printer icon in this window and that should install the printer and appropriate drivers
  6. Now when trying to print the dialogue should default to RCS_Copiers and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.

Note: A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.

Printing on iOS

There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select rcs_copiers from the list of printers as long as you're on campus and connected to the RCS-Community network.

  1. Open the document you want to print
  2. Click on Share
  3. Scroll down and click on Print
  4. Click on Printer
  5. Select rcs_copiers
  6. Click Print
  7. When asked for a username and password, enter your Riverdale username and passphrase

Printing on Chromebooks

There is no need to install a printer or copier on ChromeOS. You can simply select RCS_Copiers from the list of printers as long as you're on campus and connected to the RCS-Community network.

  1. Open the document you want to print
  2. Click on the dropdown menu next to Destination
  3. Select See more...
  4. Scroll down until you see RCS_Copiers - [Universal]
  5. Click on RCS_Copiers then click on Print
  6. You may see a popup window for Papercut asking for a username and password
    • Enter your Riverdale username and passphrase
    • Click Sign in and print.

Printing and Releasing Jobs

Once you have installed the copier on macOS, Windows 11 or followed the instructions for iOS or Chromebooks

  1. Print to RCS_Copiers
  2. Find a copier on campus a log-in to it by...
    • Tapping your ID card
    • Using the keyboard and entering your Riverdale username and passphrase
    • Or scanning the QR code, and logging in on your phone or tablet web browser
  3. Once you're logged into the copier, click on Print Release
  4. Select the document you want to print by tapping on it
  5. Click Print

Note: if your document does not appear in the list, try printing to RCS_Copiers again from your computer. If it still doesn't show up, find a member of the Tech Team to help!

Changing Toner/Ink Cartridges

If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to submit a tech support request.

Retrieved from "https://howdoi.riverdale.edu/w/index.php?title=Print_at_Riverdale&oldid=9047"