Resolve Printing Errors on MacOS: Difference between revisions

Summary	Resolve printing errors and issues on MacOS
Author	Maintained by Rob Shin
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

Latest revision as of 11:37, 16 September 2024

The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.

Have you ever seen this?

What does "Hold for Authentication" mean?

This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.

macOS

If you're enrolled in Self Service you can update your Keychain passphrase through the Self Service app.

Open the Self Service app and log in with your RCS credentials
Select the Keychain Category on the right
Click the Update RCS-Print Keychain passphrase policy
Follow the prompts for Username, Passphrase, and laptop password
Your printing keychain passphrase is now updated

Windows 11

Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
Under Windows Credentials click on carbon, then click edit
Change your passphrase and click Save

@@ Line 1: / Line 1: @@
-{{JM}}
+{{AboxNew
-The "Hold for Authentication" message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password on your Mac OS computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
+| name = Resolve printing errors on MacOS
-[[Category:Mac OS X]]
+| learning =
+| instruction =
+| community = x
+| summ = Resolve printing errors and issues on MacOS
+| maintained = RS
+| year = 2024-2025
+}}
+__TOC__
+The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the RCS print server to submit print jobs.
 == Have you ever seen this? ==
-[[File:HoldForAuthentication.png|350 px]]
+[[File:HoldForAuthentication.png|450 px]]
-== What does "hold for authentication" mean? ==
+== What does "Hold for Authentication" mean? ==
-This message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
+This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server.
-== How do I fix this? ==
+== macOS ==
-If you're enrolled in Self Service you can update your Keychain Password through the Self Service app.
+If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app.
 # Open the Self Service app and log in with your RCS credentials
-# Select the "Keychain" Category on the right
+# Select the '''Keychain''' Category on the right
-# Click the "Update RCS-Print Keychain Password" policy
+# Click the '''Update RCS-Print Keychain passphrase''' policy
-# Follow the prompts for Username and Password
+# Follow the prompts for Username, Passphrase, and laptop password
-# Your printing keychain password is now updated
+# Your printing keychain passphrase is now updated
+== Windows 11 ==
+# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to '''Icons''' in the top right)
+# Under '''Windows Credentials''' click on '''carbon''', then click '''edit'''
+# Change your passphrase and click '''Save'''