Get Started with Tech at RCS (Employees): Difference between revisions

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{{abox
{{AboxNew
| name         = Get started with tech at RCS?
| name = Get Started with Tech at RCS (Employees)
| summary      = The information here will guide you through the process of setting up your RCS account and your laptop.
| learning =  
| for_employees = Y
| instruction =  
| for_students  = Y
| community = x
| for_parents  =  
| summ = Guide to get started with tech as a RCS Employee
| cat1          =  RCS software and services
| maintained = MR
| cat2          =
| year = 2024-2025
| maintained   = RB
| year         = 2016-2017
}}
}}
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==GETTING STARTED AT RIVERDALE==
[[File:Welcomeriverdale.png|thumbnail|400 px]]<br clear="all">
The information here will guide you through the process of setting up your RCS account and your laptop.  
The information here will guide you through the process of setting up your RCS account and your laptop.  
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].


Please look over our training options. Training is not mandatory, but can be a helpful introduction to the systems most commonly used at Riverdale.
==RCS Account Setup==
 
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.  
If you have any questions that are not answered here, feel free to contact us using the form in section 5 - Get tech help.
 
== RCS ACCOUNT SETUP ==
The following instructions will guide you step-by-step in setting up your RCS account and installing the necessary web browser plug-ins.  


===Step 1: Logon===
===Step 1: Logon===
Go to my.riverdale.edu and enter your "RCS Username" and "Password". 
Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 


[[File:Signin.png|thumbnail|400 px]]<br clear="all">
===Step 2: Change your passphrase===
After logging in, you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.


===Step 2: Change your password===
The passphrase must:
After logging in you will be prompted to change your password.


[[File:Pswdchange.png|thumbnail|400 px]]<br clear="all">
*Contain 12 or more characters (we recommend longer than the minimum length)
*Not contain your first name, last name or username
*Be different from a previous passphrase you've used at RCS
*Contain at least one lowercase letter, uppercase letter, digit


Your new password must include three of the following four character types:
*lowercase letters
*uppercase letters
*numbers
*symbols
In addition, the password must:
*contain 8 or more characters (we recommend longer than the minimum length)
*not contain your first name, last name or username
*be different from a previous password you've used at RCS
Examples of valid passwords
*H0neyD3w!!
*1234GoodBye
*T33th2015
*Twinkle Twinkle Little Star  (spaces count as characters)

===Step 3: Setup account===
===Step 3: Setup account===
[[File:Oktasetup.png|left|border]]
​
​
Follow the prompts to
Follow the prompts to
#Add a secondary email address to use when resetting your password, or check the box that says "I have no secondary email address".
 
#Add your mobile phone number if you want the option to reset your password via text message.
#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
#Choose a security question to answer if you forget your password.
#Add your mobile phone number if you want the option to reset your passphrase via text message.
#Choose a security question to answer if you forget your passphrase.
#Choose a security image.
#Choose a security image.
[[File:Oktasetup.png|thumbnail|400 px]]<br clear="all">


When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
<br clear="all">


==OKTA PLUG-IN INSTALLATION==
==Okta Plug-In Installation==
If you are using an employee laptop or an off-campus computer, you may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.
You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.


[[File:Plugin.png|thumbnail|400 px]]<br clear="all">
:[[File:OKTA Banner.png|600 px]]<br clear="all">


#The plug-in must be installed for the software to operate.
#The plug-in must be installed for the software to operate.
Line 71: Line 53:
#When the installation is complete, restart the browser.
#When the installation is complete, restart the browser.


If you use more than one browser, you must install the plug-in for each browser. Each web browser has its own slightly different method of installing the plug-in.
==Google 2-Step Verification==
''Note'': After installing the Okta plug-in, an icon will appear as an add-on to the right of your address bar.   
Login to your Google Email.  
[[File:Oktaicon.png|500px|frameless|left]] <br>
To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address.  [https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome 2-Step Verification] requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.
<br>
 
The icon is a shortcut to the applications in the Okta dashboard. <br>
#Click on the Gmail icon
#Login to your account using your RCS username and NEW passphrase
#You will be prompted to enable 2-step authentication.  Follow the procedures provided by Google to enable 2-step authentication
 
Please send an email to your department chair or supervisor so they know you can access our systems.
 
==Laptop Request==


[[File:Oktamenu.png|thumbnail|400 px]]<br clear="all">
===Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff===
Please '''[https://form.asana.com/?k=Dpc6Xg-zCGUssKl--qGKzQ&d=7445087818921 fill out our New Faculty Laptop Request Form]''', using your RCS Account, to indicate what device you prefer to use in your new role. 


Now you should be completely set up! <br>
Here are some things you should consider prior to choosing your device:
Please send an email to your department chair or supervisor so they know you can access our systems.


== LAPTOP REQUEST ==
*The vast majority of our employees are MacBook users.
*If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
*Below is a breakdown of what devices are predominately used by '''students''' within each division:


'''Full-time, Part-time teachers, Administrators, Administrative staff''' <br>
{| class="wikitable"
Please complete the Laptop Request below, to indicate the type of laptop you prefer, how you would like to receive it, and when you would like to have it. <br>
|-
!Division!!Grades!!Devices
|-
|Lower School Early Learning||1-2||1 to 1 iPad (one device in-school)
|-  
|Lower School Upper Learning||3-4||1 to 1 Chromebook (one device in-school)
|-
|Lower School Upper Learning
|5
|2 to 1 Chromebook (one device in-school and one at home)
|-
|Middle School||6-8||1 to 1 Chromebook (in-school and home)
|-
|Upper School||9-12||BYOD (Bring Your Own Device) <br />Most students have Apple MacBooks and a handful of students have Windows PC's.
We also allow iPads
|}


'''Substitute teachers'''<br>
===Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions===
We will provide you with a loaner. Please click [https://support.riverdale.edu here] to submit a tech request for loaner laptop.<br>
At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.


'''Finance, Development, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions''' <br>
==New Faculty Tech Orientation: 2024==
At this time, we do not automatically provide laptops . If you are in need of one, please contact your supervisor. <br>
RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting New Faculty Tech Orientation in August 2024. An invitation, and a link to a Schoology Course, will be sent to:
<br>


Click [https://docs.google.com/a/riverdale.edu/forms/d/e/1FAIpQLSc5ckEaQeQg_EPtDgcCThJOkq1XgrZffmrJ6sxH9v5YznDmlw/viewform?embedded=true here] to fill out the Riverdale New Faculty Laptop Request Form
*Full-time faculty, Part-time faculty, Assistant Teachers
*Administrators, Administrative staff, and other staff positions
 
'''Upper School/Middle School Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/19/24 - 8/21/24 on the Hill Campus.'''
 
'''Lower School New Faculty Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/13/24 - 8/16/24 on the River Campus.'''
 
If we have a new employee off-cycle, we will reach out to arrange training, or you can {{tsreq}} proactively!
 
==Security Settings==  


== SECURITY SETTINGS ==
<br>
Riverdale requires that you complete the following security measures upon laptop setup.
Riverdale requires that you complete the following security measures upon laptop setup.


'''On a Mac'''
'''On a Mac'''
*Please follow the steps ( see pictures below) in the Setup Assistant to set up your account.
 
*Turn "ON" Location Services.
*Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
*Sign in with your Apple ID. If you do not have an Apple ID, click on "create Apple ID" to make one.
*You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].


'''On a PC'''
'''On a PC'''
​Go to https://preyproject.com/download<br>
*Click "Get Started"
*Create a Prey account
*Download Prey
*Choose the download for Windows (XP and up)
*Install the downloaded software package


==TRAINING==
Windows laptops that are enrolled with InTune (user logs in with RCS credentials) can be location tracked in case of theft/loss. No action is required from the user.
Computer setup and RCS systems training is offered via Laptop Bootcamp on August 22rd and August 23th. See below for a brief description of topics covered on each day.
 
'''On a ChromeBook'''
 
*All RCS issued ChromeBooks have GoGuardian. No setup necessary.


Individuals desiring one-on-one help prior to Laptop Bootcamp can schedule a meeting for July or August.  
==Off Campus/Remote Learning Tech Support==
Follow [[Get_remote_tech_support|this link]] to learn how to get Phone/Email/Video-Conferencing based support while off campus.


To register for Laptop Bootcamp and/or individual training sessions, please fill out the form below; all training will be held at the Hill campus.
==Campus Tech Support==
== CAMPUS TECH SUPPORT ==


Have a question about technology?  Try the following:
Have a question about technology?  Try the following:
* Submit a tech request to Web Help Desk at [https://support.riverdale.edu support.riverdale.edu].
 
* Contact us at '''support-ticket@riverdale.edu'''  
*Submit a tech request at [https://support.riverdale.edu support.riverdale.edu].
* Call x50 from any campus phone.
*Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''  
* For more information about tech help, go [[Get help?|here]].
*Call x50 from any campus phone.
* For more information about available software, go [[Enroll in Self Service|here]].
*For more information about tech help, go [[Get help?|here]].
*For more information about available software, go [[Enroll in Self Service|here]].

Latest revision as of 10:46, 8 August 2024

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SummaryGuide to get started with tech as a RCS Employee
AuthorMaintained by Matt Ringh
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.


The information here will guide you through the process of setting up your RCS account and your laptop. If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu.

RCS Account Setup

The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.

Step 1: Logon

Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 

Step 2: Change your passphrase

After logging in, you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.

The passphrase must:

  • Contain 12 or more characters (we recommend longer than the minimum length)
  • Not contain your first name, last name or username
  • Be different from a previous passphrase you've used at RCS
  • Contain at least one lowercase letter, uppercase letter, digit

Step 3: Setup account

Oktasetup.png

​ Follow the prompts to

  1. Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
  2. Add your mobile phone number if you want the option to reset your passphrase via text message.
  3. Choose a security question to answer if you forget your passphrase.
  4. Choose a security image.

When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!

Okta Plug-In Installation

You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.

OKTA Banner.png
  1. The plug-in must be installed for the software to operate.
  2. Click on the part of the message that says "click here to install".
  3. Start the installation and follow the onscreen instructions.
  4. When the installation is complete, restart the browser.

Google 2-Step Verification

Login to your Google Email. To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address. 2-Step Verification requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.

  1. Click on the Gmail icon
  2. Login to your account using your RCS username and NEW passphrase
  3. You will be prompted to enable 2-step authentication. Follow the procedures provided by Google to enable 2-step authentication

Please send an email to your department chair or supervisor so they know you can access our systems.

Laptop Request

Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff

Please fill out our New Faculty Laptop Request Form, using your RCS Account, to indicate what device you prefer to use in your new role.

Here are some things you should consider prior to choosing your device:

  • The vast majority of our employees are MacBook users.
  • If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
  • Below is a breakdown of what devices are predominately used by students within each division:
Division Grades Devices
Lower School Early Learning 1-2 1 to 1 iPad (one device in-school)
Lower School Upper Learning 3-4 1 to 1 Chromebook (one device in-school)
Lower School Upper Learning 5 2 to 1 Chromebook (one device in-school and one at home)
Middle School 6-8 1 to 1 Chromebook (in-school and home)
Upper School 9-12 BYOD (Bring Your Own Device)
Most students have Apple MacBooks and a handful of students have Windows PC's.

We also allow iPads

Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions

At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.

New Faculty Tech Orientation: 2024

RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting New Faculty Tech Orientation in August 2024. An invitation, and a link to a Schoology Course, will be sent to:

  • Full-time faculty, Part-time faculty, Assistant Teachers
  • Administrators, Administrative staff, and other staff positions

Upper School/Middle School Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/19/24 - 8/21/24 on the Hill Campus.

Lower School New Faculty Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/13/24 - 8/16/24 on the River Campus.

If we have a new employee off-cycle, we will reach out to arrange training, or you can submit a tech support request proactively!

Security Settings

Riverdale requires that you complete the following security measures upon laptop setup.

On a Mac

On a PC

Windows laptops that are enrolled with InTune (user logs in with RCS credentials) can be location tracked in case of theft/loss. No action is required from the user.

On a ChromeBook

  • All RCS issued ChromeBooks have GoGuardian. No setup necessary.

Off Campus/Remote Learning Tech Support

Follow this link to learn how to get Phone/Email/Video-Conferencing based support while off campus.

Campus Tech Support

Have a question about technology?  Try the following:

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