Get Started with Tech at RCS (Employees): Difference between revisions

Summary	Guide to get started with tech as a RCS Employee
Author	Maintained by Matt Ringh
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

Latest revision as of 10:46, 8 August 2024

The information here will guide you through the process of setting up your RCS account and your laptop. If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu.

RCS Account Setup

The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.

Step 1: Logon

Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase".

Step 2: Change your passphrase

After logging in, you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.

The passphrase must:

Contain 12 or more characters (we recommend longer than the minimum length)
Not contain your first name, last name or username
Be different from a previous passphrase you've used at RCS
Contain at least one lowercase letter, uppercase letter, digit

Step 3: Setup account

Follow the prompts to

Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
Add your mobile phone number if you want the option to reset your passphrase via text message.
Choose a security question to answer if you forget your passphrase.
Choose a security image.

When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!

Okta Plug-In Installation

You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.

The plug-in must be installed for the software to operate.
Click on the part of the message that says "click here to install".
Start the installation and follow the onscreen instructions.
When the installation is complete, restart the browser.

Google 2-Step Verification

Login to your Google Email. To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address. 2-Step Verification requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.

Click on the Gmail icon
Login to your account using your RCS username and NEW passphrase
You will be prompted to enable 2-step authentication. Follow the procedures provided by Google to enable 2-step authentication

Please send an email to your department chair or supervisor so they know you can access our systems.

Laptop Request

Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff

Please fill out our New Faculty Laptop Request Form, using your RCS Account, to indicate what device you prefer to use in your new role.

Here are some things you should consider prior to choosing your device:

The vast majority of our employees are MacBook users.
If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
Below is a breakdown of what devices are predominately used by students within each division:

Division	Grades	Devices
Lower School Early Learning	1-2	1 to 1 iPad (one device in-school)
Lower School Upper Learning	3-4	1 to 1 Chromebook (one device in-school)
Lower School Upper Learning	5	2 to 1 Chromebook (one device in-school and one at home)
Middle School	6-8	1 to 1 Chromebook (in-school and home)
Upper School	9-12	BYOD (Bring Your Own Device) Most students have Apple MacBooks and a handful of students have Windows PC's. We also allow iPads

Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions

At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.

New Faculty Tech Orientation: 2024

RCS has a variety of programs and procedures that are important for all members of our community to be familiar with. We will be hosting New Faculty Tech Orientation in August 2024. An invitation, and a link to a Schoology Course, will be sent to:

Full-time faculty, Part-time faculty, Assistant Teachers
Administrators, Administrative staff, and other staff positions

Upper School/Middle School Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/19/24 - 8/21/24 on the Hill Campus.

Lower School New Faculty Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/13/24 - 8/16/24 on the River Campus.

If we have a new employee off-cycle, we will reach out to arrange training, or you can submit a tech support request proactively!

Security Settings

Riverdale requires that you complete the following security measures upon laptop setup.

On a Mac

Enable Find my iPhone/iPad/Mac.
You can check the activation lock status of any iPhone or iPad by clicking here.

On a PC

Windows laptops that are enrolled with InTune (user logs in with RCS credentials) can be location tracked in case of theft/loss. No action is required from the user.

On a ChromeBook

All RCS issued ChromeBooks have GoGuardian. No setup necessary.

Off Campus/Remote Learning Tech Support

Follow this link to learn how to get Phone/Email/Video-Conferencing based support while off campus.

Campus Tech Support

Have a question about technology? Try the following:

Submit a tech request at support.riverdale.edu.
Email us at support-ticket@riverdale.edu
Call x50 from any campus phone.
For more information about tech help, go here.
For more information about available software, go here.

@@ Line 1: / Line 1: @@
-{{abox
+{{AboxNew
- | name          = Get started with tech at RCS?
+| name = Get Started with Tech at RCS (Employees)
- | summary       = The information here will guide you through the process of setting up your RCS account and your laptop.
+| learning =
- | for_employees = Y
+| instruction =
- | for_students  = Y
+| community = x
- | for_parents   =
+| summ = Guide to get started with tech as a RCS Employee
- | cat1          =  RCS software and services
+| maintained = MR
- | cat2          =
+| year = 2024-2025
- | maintained    = MR
- | year          = 2020-2021
 }}
+__TOC__
 The information here will guide you through the process of setting up your RCS account and your laptop.
 If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
-== RCS Account Setup ==
+==RCS Account Setup==
 The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.
@@ Line 23: / Line 24: @@
 The passphrase must:
-*contain 12 or more characters (we recommend longer than the minimum length)
-*not contain your first name, last name or username
+*Contain 12 or more characters (we recommend longer than the minimum length)
-*be different from a previous passphrase you've used at RCS
+*Not contain your first name, last name or username
-*contain at least one lowercase letter, uppercase letter, digit
+*Be different from a previous passphrase you've used at RCS
+*Contain at least one lowercase letter, uppercase letter, digit
 ===Step 3: Setup account===
-[[File:Oktasetup.png|400 px|right]]
+[[File:Oktasetup.png|left|border]]
 Follow the prompts to
 #Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
 #Add your mobile phone number if you want the option to reset your passphrase via text message.
@@ Line 54: / Line 57: @@
 To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address.  [https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome 2-Step Verification] requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.
-# Click on the Gmail icon
+#Click on the Gmail icon
-# Login to your account using your RCS username and NEW passphrase
+#Login to your account using your RCS username and NEW passphrase
-# You will be prompted to enable 2-step authentication.  Follow the procedures provided by Google to enable 2-step authentication
+#You will be prompted to enable 2-step authentication.  Follow the procedures provided by Google to enable 2-step authentication
 Please send an email to your department chair or supervisor so they know you can access our systems.
-== Laptop Request ==
+==Laptop Request==
-=== Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff ===
+===Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff===
-Please [https://docs.google.com/forms/d/e/1FAIpQLSfoPmLrOHthD9YDlURwcrh89dc7bOhiI3Iqg-S1qAuTz8_udw/viewform?usp=sf_link '''fill out our New Faculty Laptop Request Form'''], using your RCS Account, to indicate what device you prefer to use in your new role.
+Please '''[https://form.asana.com/?k=Dpc6Xg-zCGUssKl--qGKzQ&d=7445087818921 fill out our New Faculty Laptop Request Form]''', using your RCS Account, to indicate what device you prefer to use in your new role.
 Here are some things you should consider prior to choosing your device:
-* The vast majority of our employees are MacBook or Chromebook users.
-* If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
+*The vast majority of our employees are MacBook users.
-* Below is a breakdown of what devices are predominately used by students within each division:
+*If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
+*Below is a breakdown of what devices are predominately used by '''students''' within each division:
 {| class="wikitable"
 |-
-! Division !!Grades !!Devices
+!Division!!Grades!!Devices
+|-
+|Lower School Early Learning||1-2||1 to 1 iPad (one device in-school)
 |-
-| Lower School ||3-5 ||1 to 1 Chromebook
+|Lower School Upper Learning||3-4||1 to 1 Chromebook (one device in-school)
+|-
+|Lower School Upper Learning
+|5
+|2 to 1 Chromebook (one device in-school and one at home)
 |-
-| Middle School ||6-8 ||1 to 1 Chromebook
+|Middle School||6-8||1 to 1 Chromebook (in-school and home)
 |-
-| Upper School ||9-12 ||BYOD (Bring Your Own Device) <br />Most students have Apple MacBooks and a handful of students have Windows PC's
+|Upper School||9-12||BYOD (Bring Your Own Device) <br />Most students have Apple MacBooks and a handful of students have Windows PC's.
+We also allow iPads
 |}
-=== Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions     ===
+===Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions===
 At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.
-== New Faculty Tech Orientation: 2019 ==
+==New Faculty Tech Orientation: 2024==
-RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting two sessions in August, one for new Lower School faculty and one for new Middle School/Upper School faculty.
+RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting New Faculty Tech Orientation in August 2024. An invitation, and a link to a Schoology Course, will be sent to:
+*Full-time faculty, Part-time faculty, Assistant Teachers
+*Administrators, Administrative staff, and other staff positions
+'''Upper School/Middle School Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/19/24 - 8/21/24 on the Hill Campus.'''
-=== Full-time faculty, Part-time faculty, Assistant Teachers  ===
+'''Lower School New Faculty Tech Orientation will take place as part of New Faculty Orientation - scheduled for 8/13/24 - 8/16/24 on the River Campus.'''
-Trainings which will take place:
-* Lower School - Monday, August 19th, in the afternoon, as the last part of full day LS New Faculty Orientation (River Campus).
-* Middle School/Upper School - Wednesday, August 21st, from 8:30am to 10:30am in the Mayo Lab (Hill Campus).
-=== Administrators, Administrative staff, and other staff positions ===
+If we have a new employee off-cycle, we will reach out to arrange training, or you can {{tsreq}} proactively!
-Sign up for a one on one training session with someone from the technology department by emailing us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
-== Security Settings ==
+==Security Settings==
 Riverdale requires that you complete the following security measures upon laptop setup.
 '''On a Mac'''
-* Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
-* You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].
+*Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
+*You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].
 '''On a PC'''
-*Go to https://preyproject.com/download<br>
+Windows laptops that are enrolled with InTune (user logs in with RCS credentials) can be location tracked in case of theft/loss. No action is required from the user.
-*Click "Get Started"
-*Create a Prey account
-*Download Prey
-*Choose the download for Windows (XP and up)
-*Install the downloaded software package
 '''On a ChromeBook'''
@@ Line 115: / Line 124: @@
 *All RCS issued ChromeBooks have GoGuardian. No setup necessary.
-== Campus Tech Support ==
+==Off Campus/Remote Learning Tech Support==
+Follow [[Get_remote_tech_support|this link]] to learn how to get Phone/Email/Video-Conferencing based support while off campus.
+==Campus Tech Support==
 Have a question about technology?  Try the following:
-* Submit a tech request to Web Help Desk at [https://support.riverdale.edu support.riverdale.edu].
-* Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''
+*Submit a tech request at [https://support.riverdale.edu support.riverdale.edu].
-* Call x50 from any campus phone.
+*Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''
-* For more information about tech help, go [[Get help?|here]].
+*Call x50 from any campus phone.
-* For more information about available software, go [[Enroll in Self Service|here]].
+*For more information about tech help, go [[Get help?|here]].
+*For more information about available software, go [[Enroll in Self Service|here]].