Get Riverdale Tech Help: Difference between revisions

Get Riverdale Tech Help (view source)

89 bytes added , 21 October 2018

no edit summary

1,051

edits

@@ Line 13: / Line 13: @@
 == Call x50! ==
-Just do it, from any campus phone. All of our phones will ring, and we'll help by phone or come running if you need us. You can also leave a voicemail that will go straight to a Web Helpdesk ticket.
+Call from any campus phone and all of our Tech phones will ring simultaneously. We'll help by phone or come running if you need us. You can also leave a voicemail that will go straight to a Web Helpdesk ticket marked as Critical.
 == E-mail [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] ==
-The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech.
+The easiest way to send in a written request. You'll actually get faster service if you do this rather than e-mailing your favorite tech. Your ticket will be automatically set to Medium priority.
 == Submit a Tech Support Ticket ==