View source for Understand the user account lifecycle

{{abox
 | name          = New User Accounts
 | summary       = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
 | for_employees = Y
 | for_students  = 
 | for_parents   = 
 | cat1          =  RCS Software and Services
 | cat2          =
 | maintained    = RS
 | year          = 2019-2020
}}

===Overall Process for New Hires===

#New employee submits a signed contract to the Finance Office
#HR creates Veracross record for new employee
#Registrar reviews the record and enters information into Veracross (Ex:schedule)
#Technology department is automatically notified of the new Employee record when the script runs overnight
#Technology department creates accounts for new employee (excluding phone extensions)
#Technology department will send account information to the new hire

===New Faculty Members Automatically Get the Following===

*Active Directory account (WiFi, Okta, printing)
*Google Account (GMail, Calendars, Drive, Groups, etc.)
*Schoology account: learning.riverdale.edu
*A listing in our Emergency Notification System
*VoiceMail-only phone extension with VoiceMail-to-Email enabled

===New Employees that are Hired During the School Year===

#Open a ticket @ https://support.riverdale.edu
#Select '''Tech Support (Exact)'''
#Select '''Need Something New?'''
#Select '''New account creation request'''

===New Students for Upcoming Academic Year===

*Students enrolled for the coming school year will have accounts created automatically.
*This is typically done in the middle of August

=== When an Employee Leaves Riverdale ===
We ask the supervisor to fill out a ticket so we can process the departing account:
# Log into ''support.riverdale.edu''
# Choose '''Tech Support (Exact)'''
# Choose '''Account Issue'''
# Choose '''Departing Employee'''
# Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly.

{{SS}}