Understand the user account lifecycle

From howdoi
Jump to navigation Jump to search
This article is...
Summary.png Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
IntendedE.png Intended for
Employees
Categories.png Categorized under
RCS Software and Services
RS.jpg Maintained by
Rob Shin
2021-2022.png Up-to-date for the 2021-2022 school year.



Overall Process for New Hires

  1. New employee submits a signed contract to the Finance Office
  2. HR creates Veracross record for new employee
  3. Registrar reviews the record and enters information into Veracross (Ex:schedule)
  4. Technology department is automatically notified of the new Employee record when the script runs overnight
  5. Technology department creates accounts for new employee (excluding phone extensions)
  6. Technology department will send account information to the new hire

New Faculty Members Automatically Get the Following

  • Active Directory account (WiFi, Okta, printing)
  • Google Account (GMail, Calendars, Drive, Groups, etc.)
  • Schoology account: learning.riverdale.edu
  • A listing in our Emergency Notification System
  • VoiceMail-only phone extension with VoiceMail-to-Email enabled

New Employees that are Hired During the School Year

  1. Log into support.riverdale.edu
  2. Create a new ticket
  3. Select Provisioning
  4. Select Employee User Account

New Students for Upcoming Academic Year

  • Students enrolled for the coming school year will have accounts created automatically.
  • This is typically done in the middle of August

When an Employee Leaves Riverdale

We ask the supervisor to fill out a ticket for EACH departing employee so we can process appropriately:

  1. Log into support.riverdale.edu
  2. Create a new ticket
  3. Select Provisioning
  4. Select Employee User Account
  5. Select Deactivate employee user account
  6. Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.