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| {{AboxNew | | {{AboxNew |
| | name = Send a Fax with HelloFax | | | name = Send a Fax with RingCentral |
| | learning = | | | learning = |
| | instruction = | | | instruction = |
| | community = x | | | community = x |
| | summ = Send a fax using one of our RCS tools, HelloFax | | | summ = Send a fax using one of our RCS tools, RingCentral |
| | maintained = JM | | | maintained = BC |
| | year = 2024-2025 | | | year = 2024-2025 |
| }} | | }} |
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| RCS retired all physical fax machines on both campuses in May of 2014 and moved to a more modern, fully Internet-based faxing service called HelloFax.com.
| | =How to Send Faxes Using RingCentral= |
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| ==Who can fax? ==
| | RingCentral offers a convenient way to send faxes directly from your computer or mobile device. |
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| We support faxing for work purposes. If you need to send a single fax (for RCS), you can ask an AA for assistance. If you need to send more than the very occasional fax, {{tsreq}} and we can set you up with an account.
| | *Log in to Your RingCentral Account |
| | *Visit the RingCentral website or open the RingCentral app on your device. |
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| Unfortunately, we cannot support ANY private faxing. Really. Everything that is sent and received is tracked and recorded. If you want to do personal, non-work related faxing, we’d encourage you to either open your OWN hellofax.com account (where you get a few pages of free faxing) or use any of the many paid-for services to fax (Internet based, and at Kinko's etc.)
| | Access the Fax Feature |
| | Web: Look for the "FaxOut" icon or a similar option in your RingCentral dashboard. |
| | Mobile: Tap the "+" button and select "New Fax." |
| | Enter Recipient Information |
| | Phone Number: Input the recipient's fax number in the "To" field. |
| | Contact List: If the recipient is already in your contacts, you can select them from the list. |
| | Attach Your Document |
| | Upload: Click the "Attach" button and select the file you want to fax from your computer or device. |
| | Drag and Drop: You can also drag and drop the file directly into the designated area. |
| | Customize the Fax (Optional) |
| | Cover Page: Choose a cover page template or create a custom one. |
| | Notes: Add any additional notes or information you want to include. |
| | Send the Fax |
| | Click the "Send Now" button to transmit the fax immediately. |
| | If you prefer to schedule the fax for a later time, select the "Send Later" option and choose a date and time. |
| | Additional Tips: |
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| == Sign in to HelloFax ==
| | RingCentral plans allow you to send faxes directly from your email. Simply compose a new email, enter the recipient's fax number in the "To" field, and attach your document. |
| | | Fax Broadcasting: If you need to send the same fax to multiple recipients, you can use the fax broadcasting feature. |
| HelloFax allows you to send a fax through the web instead of with a physical fax machine.
| | Fax History: You can view a history of your sent and received faxes in your RingCentral account. |
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| # Visit [https://www.hellofax.com/ HelloFax.com] and click "Sign up with Google." <br>
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| # HelloFax should auto log you in using your RCS credentials. If not, enter your RCS credentials, including your FULL email address (yourusername@riverdale.edu).
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| == Send a fax in web interface ==
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| | * Click Send a Fax in the left column
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| # Upload one or more files you would like to fax by clicking the "Upload Files" button or by dragging files directly into the "Drag files here" box.
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| # Enter the fax number and/or email address to which you would like to send your file(s).
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| #* Remember to put a 1 in front for US faxing!
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| # If you want to enter a cover page including a To, From and Message, click #Cover Page.
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| # Click "Send it now" You will receive a confirmation email that your fax has been sent.
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| |}
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| == Send a fax using email ==
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| *[http://faq.hellofax.com/knowledgebase/articles/123562-how-do-i-send-a-fax-using-email%20 Fax using email]
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| == How do I get my physical paper into digital form? ==
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| *All of our copiers on both campuses support high-speed, multi-page scanning to email or USB stick. Any employee can use the copiers to scan a document for faxing.
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| == How do I view, download or print a document that was sent to me? ==
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| *Find the email from HelloFax containing the [http://faq.hellofax.com/knowledgebase/articles/133295-how-do-i-view-download-or-print-a-document-that-w notification].
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| == Notes ==
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| * You MUST enter the country code, even when faxing the US! So put a 1 in front!
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| * Once you logon to HelloFax once, your browser will remember it and you can just load hellofax.com and go straight to your account
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| * None of our incoming fax numbers are changing.
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