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* Boot into [https://support.apple.com/en-us/HT201262 Safe Mode] by holding Shift during the startup chime | * Boot into [https://support.apple.com/en-us/HT201262 Safe Mode] by holding Shift during the startup chime | ||
** This will clear the Mac's cache files; just log in (twice if you have FileVault turned on), and then restart once more | ** This will clear the Mac's cache files; just log in (twice if you have FileVault turned on), and then restart once more | ||
** For M1 and M2 Macs, | |||
*** Shut down the laptop | |||
*** Power on while HOLDING the power button | |||
*** Options and disks will appear | |||
*** Hold SHIFT key and click "Continue in Safe Mode" | |||
* Install anti-virus software (we use Sophos at RCS) | * Install anti-virus software (we use Sophos at RCS) | ||
* Review the Trash and empty it | * Review the Trash and empty it |
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