184
edits
Care for LS Device: Difference between revisions
no edit summary
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
== Best Practices for Using an RCS Device == | ==Best Practices for Using an RCS Device== | ||
Below are some best practices and points to consider when using your RCS issued device at home: | Below are some best practices and points to consider when using your RCS issued device at home: | ||
=== | ===Best Practices=== | ||
Use some of the tips below to ensure your devices runs properly throughout the day. If you begin to experience technical difficulties with your device, please submit a tech ticket by emailing us at support-ticket@riverdale.edu | |||
* Restart your device on a regular basis (every 2 to 3 days) | |||
* Close any additional apps or tabs that are not being used to ensure optimal performance | |||
* Charge your device regularly | |||
* Keep your device in a cool, dry location | |||
===Device Troubleshooting=== | ===Device Troubleshooting=== | ||
| Line 23: | Line 22: | ||
**The device connects to the internet | **The device connects to the internet | ||
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | ||
===Web filtering & Content=== | |||
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. | |||
===Apps, add-on’s or extensions=== | |||
Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] | |||
==Connecting the device to WiFi== | ==Connecting the device to WiFi== | ||