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→Ticket priorities and our response times
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You can read through the short introduction below, or just {{tsreq}} to dive right in. | You can read through the short introduction below, or just {{tsreq}} to dive right in. | ||
===Ticket priorities and our response times=== | ===Ticket priorities and our response times=== | ||
Below are the list of | Below are the list of priority levels for tickets. Each priority determines the sense of urgency in resolving a ticket. We may change the priority you put on a ticket | ||
{| class="wikitable" | {| class="wikitable" | ||
|- | |- | ||
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!'''Critical''' | !'''Critical''' | ||
|5 mins | |5 mins | ||
| | |half hour | ||
| | |half hour | ||
|} | |} | ||
===Login=== | ===Login=== | ||