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Care for LS Device: Difference between revisions
→Troubleshooting/Device Repair
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===Troubleshooting/Device Repair=== | ===Troubleshooting/Device Repair=== | ||
If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]. We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. | If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]. | ||
We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. | |||
*If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | *If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | ||
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*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | ||
If a device is lost, stolen or destroyed/damaged beyond repair wile off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of $473 for an iPad or $400 for a Chromebook. | |||
We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement. | We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement. | ||