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If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].


==RCS Account Setup==
== (Grades PK - 2) ==
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.
The Clever badge along with the Clever App, will give your student access to all of the learning platforms needed for Remote Learning.


=== Video Instructions ===
=== Video Instructions ===
[embed|https://drive.google.com/file/d/165vaSQ9A1AE7ejDtqayg4PGDvYEY2Lzc/view?usp=sharing]
Welcome to your RCS issued iPad! Watch this short video to learn more about your new device!
 
<nowiki>**</nowiki>Embed video instructions**


=== Written Instructions ===
=== Written Instructions ===


====Step 1: Logon====
==== Step 1: Open Clever ====
Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 
Open the Clever app and sign in using your Clever Badge
 
==== Step 2: Logon ====
Hold your Badge to the camera. You can also scan the Badge by holding your phone - with the Badge open - up to the camera. We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms needed for remote learning.
 
==== Step 3: Select desired app ====
Once signed in, click the desired app. You will be prompted to open the desired app


====Step 2: Change your passphrase====
==(Grades 3 - 5)==
After logging in you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins. 


The passphrase must:
=== New Device Unboxing ===
Welcome to your new Lenovo 550e Chromebook!  Watch this short video to learn more about your new device!


*contain 12 or more characters (we recommend longer than the minimum length)
[embed | https://drive.google.com/file/d/1Borpv7SJBM3UxBmMJtB-vjDI9lwF5xJm/view]
*contain at least one lowercase letter, uppercase letter, digit
*not contain your first name, last name or username
*be different from a previous passphrase you've used at RCS


====Step 3: Setup account====
===New User Password Reset===
[[File:Oktasetup.png|400 px|right]]
​
Follow the prompts to


#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
==== Video Instructions ====
#Add your mobile phone number if you want the option to reset your passphrase via text message.
[embed|https://drive.google.com/file/d/165vaSQ9A1AE7ejDtqayg4PGDvYEY2Lzc/view?usp=sharing]
#Choose a security question to answer if you forget your passphrase.
#Choose a security image.


When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
====Written Instructions====
 
# Logon: Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 
# Change your passphrase: We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in. The passphrase must:
## contain 12 or more characters (we recommend longer than the minimum length)
##contain at least one lowercase letter, uppercase letter, digit
##not contain your first name, last name or username
##be different from a previous passphrase you've used at RCS
#Follow the prompts to:
##Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
##Add your mobile phone number if you want the option to reset your passphrase via text message.
##Choose a security question to answer if you forget your passphrase.
##Choose a security image.
 
<br />[[File:Oktasetup.png|400 px|right]]When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
<br clear="all">
<br clear="all">


==Okta Plug-In Installation==
=== Login to your new Chromebook ===
Using the RCS Username and passphrase you just setup, login to your your new device
 
===Okta Plug-In Installation===
You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.
You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.


:[[File:OKTA Banner.png|600 px]]<br clear="all">
:[[File:OKTA Banner.png|600 px]]


#The plug-in must be installed for the software to operate.
#The plug-in must be installed for the software to operate.
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#When the installation is complete, restart the browser.
#When the installation is complete, restart the browser.


==Campus Tech Support==
== Digital Learning Platforms ==
The following are digital learning platforms that have been used across the lower school. For detailed information on how to login to these platforms please review our detailed [https://howdoi.riverdale.edu/wiki/Help_my_lower_school_child_with_remote_learning#Digital_Learning_Platforms LS Digital Learn ing Platforms article]
<br />
 
== Content Filtering ==
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
 
== Apps, add-on’s or extensions ==
Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]]
 
== Troubleshooting/Device Repair ==
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu''' ''' We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.


Have a questions about technology?  Try the following:
If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:


*Submit a tech request to Web Help Desk at [https://support.riverdale.edu support.riverdale.edu].
* Submit a request to [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]]
*Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''  
* The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
* Once your replacement is received, please make sure to check the following:
** The device turns on
** The device connects to the internet
* After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]]
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