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Get remote tech support: Difference between revisions
→Phone/Email Based
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'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | '''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | ||
* Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | |||
*For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | * For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | ||
*For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | * For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | ||
==Remote Viewing using Google Meet== | ==Remote Viewing using Google Meet== | ||