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Get remote tech support: Difference between revisions
→Remote Viewing using Google Meet
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===Phone/Email Based=== | ===Phone/Email Based=== | ||
If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
* Please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] | |||
* Email [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | *Please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] | ||
*Email [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | |||
'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | '''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | ||
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An RCS technician will create a calendar invite with a Google Meet link to provide remote support. | An RCS technician will create a calendar invite with a Google Meet link to provide remote support. | ||
* Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a virtual check-in with students. [[Use Google Hangouts Meet for Remote Learning?|'''Click Here''']] | *Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a virtual check-in with students. [[Use Google Hangouts Meet for Remote Learning?|'''Click Here''']] for more details on Google Meet. | ||
<!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | <!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | ||