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Resolve Printing Errors on MacOS: Difference between revisions
Resolve Printing Errors on MacOS (view source)
Revision as of 22:10, 21 September 2021
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| for_students = Yes | | for_students = Yes | ||
| for_parents = | | for_parents = | ||
| cat1 = | | cat1 = RCS Software and Services | ||
| cat2 = | | cat2 = | ||
| maintained = KS | | maintained = KS | ||
| year = | | year = 2021-2022 | ||
}} | }} | ||
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs. | The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs. | ||
== Have you ever seen this? == | == Have you ever seen this? == | ||
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# Select the "Keychain" Category on the right | # Select the "Keychain" Category on the right | ||
# Click the "Update RCS-Print Keychain passphrase" policy | # Click the "Update RCS-Print Keychain passphrase" policy | ||
# Follow the prompts for Username and | # Follow the prompts for Username, Passphrase, and laptop password | ||
# Your printing keychain passphrase is now updated | # Your printing keychain passphrase is now updated | ||
== Windows | == Windows 10 == | ||
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right) | # Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right) | ||
# Under Windows Credentials click on '''carbon''', then click '''edit''' | # Under Windows Credentials click on '''carbon''', then click '''edit''' | ||
# Change your passphrase and click Save. | # Change your passphrase and click Save. | ||