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== Install Copiers on Riverdale Devices ==
== Install Copiers on Riverdale Devices ==


=== Printing on macOS ===
=== Add Printers on macOS ===


==== Employees ====
==== Employees ====
If you are a school-issued macOS device, install the copiers/printers you need through '''''[https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self-Service]'''''.
If you are a school-issued macOS device, install the copiers/printers you need through '''''[https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self-Service]'''''.


* Click on the '''''Self Service''''' icon, a '''''red Riverdale logo''''' in your '''''Application''''' folder
# Click on the '''''Self Service''''' icon, a '''''red Riverdale logo''''' in your '''''Application''''' folder
* Click on '''''Printers''''' in the left hand menu
# Click on '''''Printers''''' in the left hand menu
* Select '''''RCS_Copiers''''' or another copier/printer you need
# Select '''''RCS_Copiers''''' or another copier/printer you need


This will install the printer/copier and relevant drivers on your school issued macOS device.
This will install the printer/copier and relevant drivers on your school issued macOS device.
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If you are a student with a macOS device:
If you are a student with a macOS device:


*Open '''''System Settings''''' and select '''''Printers & Scanners'''''
#Open '''''System Settings''''' and select '''''Printers & Scanners'''''
*In the right hand side of the window, scroll down until you see '''''Add Printer, Scanner, or Fax..'''''
#In the right hand side of the window, scroll down until you see '''''Add Printer, Scanner, or Fax...'''''
*Click '''''Add Printer, Scanner, or Fax'''''
#Click '''''Add Printer, Scanner, or Fax...'''''
*Scroll down until you see '''''rcs_copiers'''''
#Scroll down until you see '''''rcs_copiers'''''
*Click '''''rcs_copiers''''' and then click '''''Add'''''
#Click '''''rcs_copiers''''' and then click '''''Add'''''
*When asked for your username and password
The printer is now installed! The first time you print to '''''rcs_copiers''''', you'll be asked for your '''''Riverdale username''''' and '''''passphrase'''''.
**Delete the '''''username field''''' and enter your '''''Riverdale username''''' (ex. mvanmierlo23)
#Delete the text in the '''''username field''''' and enter your '''''Riverdale username''''' (ex. mvanmierlo23)
**Enter your '''''Riverdale passphrase'''''
#Enter your '''''Riverdale passphrase'''''
**Check the box '''''Remember this password in my keychain'''''
#Check the box '''''Remember this password in my keychain'''''
You should now be able to print. If you encounter an error such as '''''Hold for authentication''''', then find a member of the Tech Team at Help Desk or around campus to help.  
You should now be able to print. If you encounter an error such as '''''Hold for authentication''''', then find a member of the Tech Team at Help Desk or around campus to help.  


=== Printing on Windows 11 ===
=== Add Printers on Windows 11 ===
Windows 11 users can install printers using the following steps.
#Connect to the '''''RCS-Community''''' wireless network and login with your Riverdale '''''username''''' and '''''passphrase'''''
 
# Be on the latest version of Windows.
==== Prerequisite ====
* Connect to the '''''RCS-Community''''' wireless network and login with your Riverdale '''''username''''' and '''''passphrase'''''
* Be on the latest version of Windows.
 
==== Install RCS_Copiers ====
#Press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon\"
#Press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon\"
#*If you encounter an error, press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon.riverdale.edu\" instead
#*If you encounter an error, press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon.riverdale.edu\" instead
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=== Printing on iOS ===
=== Printing on iOS ===
iOS printing uses a function of Mobility Print provided by PaperCut
There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select '''''rcs_copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
 
# Open the document you want to print
*Open the Share Sheet on your device and select print.
# Click on '''''Share'''''
*Select RCS_Copiers, or what ever print queue you want.  
# Scroll down and click on '''''Print'''''
*The first time you use a print queue you will need to supply your Riverdale username and passphrase.
# Click on '''''Printer'''''
**You do not need the @riverdale.edu, just write your username, for example: "jking"
# Select '''''rcs_copiers'''''
*Go release your job at the copier/printer of your choice!
# Click '''''Print'''''
 
# When asked for a '''''username''''' and '''''password''''', enter your '''''Riverdale username''''' and '''''passphrase'''''
==Printing from a Riverdale Chromebook==
===Mobility Print===
To improve the printing experience for Chromebooks, we have enabled Mobility Print. We previously used Google Cloud Print which has proven to be unreliable. With Mobility Print there is a new workflow that students and employees must follow.
 
When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.
 
[[File:MobilityPrint1.png|200px|none]]
 
You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be selected like the above image.
 
[[File:MobilityPrint2.png|500px|none]]
 
Note: The following should only happen once but may continue to happen every time they print.
 
After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your username and passphrase, then click "Sign in and print".
 
[[File:MobilityPrint3.png|200px|none]]


Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.
=== Printing on Chromebooks ===
There is no need to install a printer or copier on ChromeOS. You can simply select '''''RCS_Copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
# Open the document you want to print
# Click on the '''''dropdown menu''''' next to '''''Destination'''''
# Select '''''See more...'''''
# Scroll down until you see '''''RCS_Copiers - [Universal]'''''
# Click on '''''RCS_Copiers''''' then click on '''''Print'''''
# You may see a popup window for '''''Papercut''''' asking for a username and password
#* Enter your '''''Riverdale username''''' and '''''passphrase'''''
#* Click '''''Sign in and print'''''.


== Printing to RCS Copiers ==
== Printing and Releasing Jobs ==
*After installing the printer from '''''Self Service''''' on a macOS device or following the instructions below for PC print your document and select '''''RCS_Copiers'''''  
Once you have installed the copier on [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_macOS macOS], [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Windows_11 Windows 11] or followed the instructions for [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_iOS iOS] or [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Riverdale_Chromebooks Chromebooks]
*If you printed to '''RCS_Copiers''', go to any copier on either campus, log in (by tapping your ID card, using the keyboard, or scanning the QR code) and release your job. It will be available at any copier you walk up to.
#Print to '''''RCS_Copiers'''''  
*Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!
#Find a copier on campus a log-in to it by...
#*Tapping your '''''ID card'''''
#*Using the keyboard and entering your '''''Riverdale username''''' and '''''passphrase'''''  
#*Or scanning the '''''QR code''''', and logging in on your phone or tablet web browser
#Once you're logged into the copier, click on '''''Print Release'''''
#Select the document you want to print by tapping on it
#Click '''''Print'''''
Note: ''if your document does not appear in the list, try printing to '''RCS_Copiers''' again from your computer. If it still doesn't show up, find a member of the Tech Team to help!''


==Printer and Copier Locations and Details==
==Printer and Copier Locations and Details==


''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
{| class="wikitable sortable"
{| class="wikitable sortable mw-collapsible mw-collapsed"
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!Campus
!Campus
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==Changing Toner/Ink Cartridges==
==Changing Toner/Ink Cartridges==


If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to let us know.
If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to {{tsreq}}.
Mvanmierlo
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