Print at Riverdale: Difference between revisions

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 | instruction = x
 | community = x
-| summ = Print at Riverdale from your different devices
+| summ = Print at Riverdale from your devices
 | maintained = RS
 | year = 2023-2024
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 __TOC__
-==Printing at school from a laptop computer you manage/control==
+== Install Copiers on Riverdale Devices ==
-===Employees===
+=== Add Printers on macOS ===
-If you are an employee please use printers installed through Self Service on your mac.
-*'''[[Enroll in Self Service|Self Service]]''': Simple to setup, simple to use. '''The Best Option''' if you have an RCS-owned Mac laptop AND are '''faculty or staff'''.
+==== Employees ====
+If you are a school-issued macOS device, install the copiers/printers you need through '''''[https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self-Service]'''''.
-===Students (and Employees who need this option)===
+# Click on the '''''Self Service''''' icon, a '''''red Riverdale logo''''' in your '''''Application''''' folder
-If you are a '''student''' in the BYOD program, or do NOT run Self Service, please follow the instructions below to install a printer.
+# Click on '''''Printers''''' in the left hand menu
+# Select '''''RCS_Copiers''''' or another copier/printer you need
-*Open System Preferences and select Printers & Scanners
+This will install the printer/copier and relevant drivers on your school issued macOS device.
-*Click the "+" sign in the lower left corner <br><br>[[image:PrintAndScanPrefs.png|640px]]<br><br>
-*Select rcs_copiers at the bottom of the window and click "Add"<br><br>[[image:AddPrinter.png|640px]]<br><br>
-*When you print to the newly installed printer the first time it will ask for your credentials. Supply your RCS username and password and click the "Remember this password in my keychain" checkbox <br><br>[[image:AddPrintCreds.png|320px]]<br><br>
-==Printing to RCS_Copiers or H_Printers==
+==== Students ====
+If you are a student with a macOS device:
-*After installing the printer from Self Service on a Mac or following the instructions below for PC print your document and select RCS_Copiers or H_Printers.
+#Open '''''System Settings''''' and select '''''Printers & Scanners'''''
-*If you printed to '''RCS_Copiers''', go to any copier on either campus, log in (by tapping your ID card, using the keyboard, or scanning the QR code) and release your job. It will be available at any copier you walk up to.
+#In the right hand side of the window, scroll down until you see '''''Add Printer, Scanner, or Fax...'''''
-*If you printed to '''H_Printers''' go to 9/10 2nd floor, science lobby, 5001, or Mow 2nd floor and tap your card on the RF reader on the printer.
+#Click '''''Add Printer, Scanner, or Fax...'''''
-*Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!
+#Scroll down until you see '''''rcs_copiers'''''
+#Click '''''rcs_copiers''''' and then click '''''Add'''''
+The printer is now installed! The first time you print to '''''rcs_copiers''''', you'll be asked for your '''''Riverdale username''''' and '''''passphrase'''''.
+#Delete the text in the '''''username field''''' and enter your '''''Riverdale username''''' (ex. mvanmierlo23)
+#Enter your '''''Riverdale passphrase'''''
+#Check the box '''''Remember this password in my keychain'''''
+You should now be able to print. If you encounter an error such as '''''Hold for authentication''''', then find a member of the Tech Team at Help Desk or around campus to help.
-==Printing from iPads, iPhones, etc.==
+=== Add Printers on Windows 11 ===
-iOS printing uses a function of Mobility Print provided by PaperCut
+#Connect to the '''''RCS-Community''''' wireless network and login with your Riverdale '''''username''''' and '''''passphrase'''''
+# Be on the latest version of Windows.
+#Press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon\"
+#*If you encounter an error, press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon.riverdale.edu\" instead
+#This will prompt for credentials choose '''''More Options''''' and use "riverdale\''username''" (ex. riverdale\mvanmierlo23) and press '''''Enter'''''
+#This will bring up a window with all available printers. Double-click '''''the desired printer icon''''' in this window and that should install the printer and appropriate drivers
+#Now when trying to print the dialogue should default to '''''RCS_Copiers''''' and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.
-*Open the Share Sheet on your device and select print. <br>[[image:IOS_Share_Sheet.PNG|thumbnail|left|200px]] <br clear="all">
+Note: ''A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.''
-*Select RCS_Copiers, or what ever print queue you want. <br>[[image:IOS_Printer_Select.PNG|thumbnail|left|200px]] <br clear="all">
-*The first time you use a print queue you will need to supply your Riverdale username and passphrase.
-**You do not need the @riverdale.edu, just write your username, for example: "jking" <br>[[image:IOS_Creds.PNG|thumbnail|left|200px]] <br clear="all">
-*Go release your job at the copier/printer of your choice!
-==Printing from an RCS-Managed Chromebook==
+=== Printing on iOS ===
-===Mobility Print===
+There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select '''''rcs_copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
-To improve the printing experience for Chromebooks, we have enabled Mobility Print. We previously used Google Cloud Print which has proven to be unreliable. With Mobility Print there is a new workflow that students and employees must follow.
+# Open the document you want to print
+# Click on '''''Share'''''
+# Scroll down and click on '''''Print'''''
+# Click on '''''Printer'''''
+# Select '''''rcs_copiers'''''
+# Click '''''Print'''''
+# When asked for a '''''username''''' and '''''password''''', enter your '''''Riverdale username''''' and '''''passphrase'''''
-When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.
+=== Printing on Chromebooks ===
+There is no need to install a printer or copier on ChromeOS. You can simply select '''''RCS_Copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
+# Open the document you want to print
+# Click on the '''''dropdown menu''''' next to '''''Destination'''''
+# Select '''''See more...'''''
+# Scroll down until you see '''''RCS_Copiers - [Universal]'''''
+# Click on '''''RCS_Copiers''''' then click on '''''Print'''''
+# You may see a popup window for '''''Papercut''''' asking for a username and password
+#* Enter your '''''Riverdale username''''' and '''''passphrase'''''
+#* Click '''''Sign in and print'''''.
-[[File:MobilityPrint1.png|200px|none]]
+== Printing and Releasing Jobs ==
+Once you have installed the copier on [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_macOS macOS], [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Windows_11 Windows 11] or followed the instructions for [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_iOS iOS] or [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Riverdale_Chromebooks Chromebooks]
-You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be selected like the above image.
+#Print to '''''RCS_Copiers'''''
+#Find a copier on campus a log-in to it by...
-[[File:MobilityPrint2.png|500px|none]]
+#*Tapping your '''''ID card'''''
+#*Using the keyboard and entering your '''''Riverdale username''''' and '''''passphrase'''''
-Note: The following should only happen once but may continue to happen every time they print.
+#*Or scanning the '''''QR code''''', and logging in on your phone or tablet web browser
+#Once you're logged into the copier, click on '''''Print Release'''''
-After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your username and passphrase, then click "Sign in and print".
+#Select the document you want to print by tapping on it
+#Click '''''Print'''''
-[[File:MobilityPrint3.png|200px|none]]
+Note: ''if your document does not appear in the list, try printing to '''RCS_Copiers''' again from your computer. If it still doesn't show up, find a member of the Tech Team to help!''
-Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.
 ==Printer and Copier Locations and Details==
 ''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
-{| class="wikitable sortable"
+{| class="wikitable sortable mw-collapsible mw-collapsed"
 |-
 !Campus
@@ Line 200: / Line 220: @@
 |Multi Function Copier
 |}
-==Basic Printer Troubleshooting==
-[http://www.ehow.com/how_7270716_basic-printer-troubleshooting.html Click here] for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer.  Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.
-===If a document won't stop printing===
-If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)
-[[Image:Hp Cancel Button.jpg|thumbnail]] <br clear="all">
-Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.
 ==Changing Toner/Ink Cartridges==
-If the copier or printer is low on toner, please call x50.
+If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to {{tsreq}}.