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{{abox
{{AboxNew
| name         = Print
| name = Print at Riverdale
| summary      = How to Print at Riverdale
| learning = x
| for_employees = Y
| instruction = x
| for_students  = Y
| community = x
| for_parents  =  
| summ = Print at Riverdale from your devices
| cat1          =  RCS software and services
| maintained = RS
| cat2          =
| year = 2023-2024
| maintained   = KS
| year         = 2018-2019
}}
}}
__TOC__


What's the use of buying those movie tix on Fandango if you can't save even more time by printing them here?
== Install Copiers on Riverdale Devices ==


==Printing at school from a laptop computer you manage/control==
=== Add Printers on macOS ===


If you need to print a document from a personal or school owned laptop you can use either of the following options
==== Employees ====
If you are a school-issued macOS device, install the copiers/printers you need through '''''[https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self-Service]'''''.


*'''[[Enroll in Self Service|Self Service]]''': Simple to setup, simple to use. '''The Best Option''' if you have an RCS-owned Mac laptop or are in the Upper School BYOD program.
# Click on the '''''Self Service''''' icon, a '''''red Riverdale logo''''' in your '''''Application''''' folder
*'''[[Print over the Web|WebPrint]]''': Simple to setup, more work for lots of printing, intended for light/weekly printing.
# Click on '''''Printers''''' in the left hand menu
# Select '''''RCS_Copiers''''' or another copier/printer you need


==Printing to RCS_Copiers or H_Printers==
This will install the printer/copier and relevant drivers on your school issued macOS device.


*After installing the printer from Self Service on a Mac or following the instructions below for PC print your document and select RCS_Copiers or H_Printers.
==== Students ====
*If you printed to '''RCS_Copiers''', go to any copier on either campus, log in (by tapping your ID card, using the keyboard, or scanning the QR code) and release your job. It will be available at any copier you walk up to.
If you are a student with a macOS device:
*If you printed to '''H_Printers''' go to 9/10 2nd floor, science lobby, 5001, or Mow 2nd floor and tap your card on the RF reader on the printer.
*Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!


==Printing from iPads, iPhones, etc.==
#Open '''''System Settings''''' and select '''''Printers & Scanners'''''
iOS printing uses a function of Mobility Print provided by PaperCut
#In the right hand side of the window, scroll down until you see '''''Add Printer, Scanner, or Fax...'''''
#Click '''''Add Printer, Scanner, or Fax...'''''
#Scroll down until you see '''''rcs_copiers'''''
#Click '''''rcs_copiers''''' and then click '''''Add'''''
The printer is now installed! The first time you print to '''''rcs_copiers''''', you'll be asked for your '''''Riverdale username''''' and '''''passphrase'''''.
#Delete the text in the '''''username field''''' and enter your '''''Riverdale username''''' (ex. mvanmierlo23)
#Enter your '''''Riverdale passphrase'''''
#Check the box '''''Remember this password in my keychain'''''
You should now be able to print. If you encounter an error such as '''''Hold for authentication''''', then find a member of the Tech Team at Help Desk or around campus to help.


* Open the Share Sheet on your device and select print. <br>[[image:IOS_Share_Sheet.PNG|thumbnail|left|175px]] <br clear="all">
=== Add Printers on Windows 11 ===
#Connect to the '''''RCS-Community''''' wireless network and login with your Riverdale '''''username''''' and '''''passphrase'''''
# Be on the latest version of Windows.
#Press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon\"
#*If you encounter an error, press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon.riverdale.edu\" instead
#This will prompt for credentials choose '''''More Options''''' and use "riverdale\''username''" (ex. riverdale\mvanmierlo23) and press '''''Enter'''''
#This will bring up a window with all available printers. Double-click '''''the desired printer icon''''' in this window and that should install the printer and appropriate drivers
#Now when trying to print the dialogue should default to '''''RCS_Copiers''''' and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.


==Printing from an RCS-Managed Chromebook==
Note: ''A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.''
===Mobility Print===
To improve the printing experience for Chromebooks, we have enabled Mobility Print. Prior to Mobility Print to print via a Chromebook we used Google Cloud Print. Google Cloud Print has proven to be unreliable. With Mobility Print there is a new workflow that the students must follow.


When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.
=== Printing on iOS ===
There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select '''''rcs_copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
# Open the document you want to print
# Click on '''''Share'''''
# Scroll down and click on '''''Print'''''
# Click on '''''Printer'''''
# Select '''''rcs_copiers'''''
# Click '''''Print'''''
# When asked for a '''''username''''' and '''''password''''', enter your '''''Riverdale username''''' and '''''passphrase'''''


Screenshot 2019-01-29 at 8.41.12 AM.png
=== Printing on Chromebooks ===
There is no need to install a printer or copier on ChromeOS. You can simply select '''''RCS_Copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
# Open the document you want to print
# Click on the '''''dropdown menu''''' next to '''''Destination'''''
# Select '''''See more...'''''
# Scroll down until you see '''''RCS_Copiers - [Universal]'''''
# Click on '''''RCS_Copiers''''' then click on '''''Print'''''
# You may see a popup window for '''''Papercut''''' asking for a username and password
#* Enter your '''''Riverdale username''''' and '''''passphrase'''''
#* Click '''''Sign in and print'''''.


You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be select like the above image.
== Printing and Releasing Jobs ==
 
Once you have installed the copier on [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_macOS macOS], [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Windows_11 Windows 11] or followed the instructions for [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_iOS iOS] or [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Riverdale_Chromebooks Chromebooks]
Screenshot 2019-01-29 at 8.42.03 AM.png
#Print to '''''RCS_Copiers'''''
 
#Find a copier on campus a log-in to it by...
Note: The following should only happen once but may continue to happen every time they print.
#*Tapping your '''''ID card'''''
 
#*Using the keyboard and entering your '''''Riverdale username''''' and '''''passphrase'''''
After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your user name and password, then click "Sign in and print".
#*Or scanning the '''''QR code''''', and logging in on your phone or tablet web browser
 
#Once you're logged into the copier, click on '''''Print Release'''''
Screenshot 2019-01-29 at 8.42.24 AM.png
#Select the document you want to print by tapping on it
 
#Click '''''Print'''''
Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.
Note: ''if your document does not appear in the list, try printing to '''RCS_Copiers''' again from your computer. If it still doesn't show up, find a member of the Tech Team to help!''


==Printer and Copier Locations and Details==
==Printer and Copier Locations and Details==


''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
{| class="wikitable sortable"
{| class="wikitable sortable mw-collapsible mw-collapsed"
|-
|-
!Campus
!Campus
Line 94: Line 123:
|Upper Learning
|Upper Learning
|UL Copy Room|| ||Multi Function Copier
|UL Copy Room|| ||Multi Function Copier
|-
|River
|Upper Learning
|UL Copy Room||R_UL_2nd_Fl_CopyRm||Color Laser
|-
|-
|River
|River
Line 107: Line 140:
|Basement
|Basement
|
|
|
|Multi Function Copier
|-
|-
|Hill
|Hill
Line 113: Line 146:
|1st Floor Library
|1st Floor Library
|
|
|
|Multi Function Copier
|-
|-
|Hill
|Hill
Line 119: Line 152:
|2nd Floor Library
|2nd Floor Library
|
|
|
|Multi Function Copier
|-
|-
|Hill
|Hill
Line 125: Line 158:
|3rd Floor Hallway
|3rd Floor Hallway
|
|
|Multi Function Copier
|-
|Hill
|9/10
|Basement
|
|Multi Function Copier
|-
|Hill
|9/10
|1st Floor Hallway
|
|Multi Function Copier
|-
|Hill
|9/10
|2nd Floor Hallway
|
|BW Laser
|-
|Hill
|Science
|1st Floor Hallway
|
|BW Laser
|-
|Hill
|Science Annex
|5001
|
|BW Laser
|-
|Hill
|Science Annex
|1st Floor Copy Room
|
|Multi Function Copier
|-
|Hill
|Mow
|Reception
|
|Multi Function Copier
|-
|Hill
|Mow
|1st Floor Hallway
|
|Multo Function Copier
|-
|Hill
|Mow
|2nd Floor Hallway
|
|BW Laser
|-
|Hill
|Lindy
|Lindy Lab
|
|
|Multi Function Copier
|}
|}
==Basic Printer Troubleshooting==
[http://www.ehow.com/how_7270716_basic-printer-troubleshooting.html Click here] for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer.  Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.
===If a document won't stop printing===
If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)
[[Image:Hp Cancel Button.jpg|thumbnail]] <br clear="all">]]
Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.


==Changing Toner/Ink Cartridges==
==Changing Toner/Ink Cartridges==


'''LASER PRINTERS:''' [http://www.ehow.com/how_2006142_replace-toner-cartridge.html Click here] for information about changing toner cartridges in a laser printer.
If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to {{tsreq}}.
 
'''INKJET PRINTERS:''' [http://www.ehow.com/how_2006001_replace-inkjet-cartridge.html Click here] for information about changing ink cartridges in an inkjet  printer.
Mvanmierlo
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