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{{2016-2017|Approved=JK}}
{{AboxNew
{{KS}}
| name = Print at Riverdale
What's the use of buying those movie tix on Fandango if you can't save even more time by printing them here? If you need to copy that ticket instead, please refer to [[Document Centers at RCS]].
| learning = x
| instruction = x
| community = x
| summ = Print at Riverdale from your devices
| maintained = RS
| year = 2023-2024
}}
__TOC__


== Printing at school from a laptop computer you manage/control ==
== Install Copiers on Riverdale Devices ==


If you need to print a document from a personal or school owned laptop you can use either of the following options
=== Add Printers on macOS ===
* '''[[[[Enroll in Self Service|Self_Service]]_-_JAMF_Software|Self Service]]''': Simple to setup, simple to use. '''The Best Option''' if you have an RCS-owned Mac laptop or are in the 9th/10th grade BYOD.
*  '''[[[[Print over the Web|WebPrint]]]]''': Simple to setup, more work for lots of printing, intended for light/weekly printing.
* '''[[[[Direct Wireless Printing]]]]''': Complex to setup, far easier long-term, intended for heavy/daily printing.
* This is a handy [http://support.apple.com/kb/DL907 link to Apple] for HP printer driver installation package.
* This is a not as handy [http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx link to Sharp] for MFPs & Printer drivers
** You only need do use this if there is a specific driver you need to set up [[Direct Wireless Printing]]


== Printing from iPads, iPhones, etc. ==
==== Employees ====
We are in the process of investigating print services for iOS-based devices.  
If you are a school-issued macOS device, install the copiers/printers you need through '''''[https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self-Service]'''''.


== An RCS-managed [[File:Windows_7_Logo-30.png|50 px]] desktop computer ==
# Click on the '''''Self Service''''' icon, a '''''red Riverdale logo''''' in your '''''Application''''' folder
# Click on '''''Printers''''' in the left hand menu
# Select '''''RCS_Copiers''''' or another copier/printer you need


There are several steps to setting up a printer, and you may need to follow one or more of them. Use your best judgement -- worst case, you can delete the printer and start again.
This will install the printer/copier and relevant drivers on your school issued macOS device.


=== Where to Find Your Current Printers ===
==== Students ====
#Click the '''Start Button''' [[File:Windows7-StartButton.png|50 px]] > '''Devices and Printers'''<br><br>::[[Image:Devices and printers.png]]<br><br>
If you are a student with a macOS device:
#This will bring up the '''Devices and Printers''' window. This window contains all the printers you can currently use.


::[[Image:Windows7devices and printersclean.jpg]]
#Open '''''System Settings''''' and select '''''Printers & Scanners'''''
#In the right hand side of the window, scroll down until you see '''''Add Printer, Scanner, or Fax...'''''
#Click '''''Add Printer, Scanner, or Fax...'''''
#Scroll down until you see '''''rcs_copiers'''''
#Click '''''rcs_copiers''''' and then click '''''Add'''''
The printer is now installed! The first time you print to '''''rcs_copiers''''', you'll be asked for your '''''Riverdale username''''' and '''''passphrase'''''.
#Delete the text in the '''''username field''''' and enter your '''''Riverdale username''''' (ex. mvanmierlo23)
#Enter your '''''Riverdale passphrase'''''
#Check the box '''''Remember this password in my keychain'''''
You should now be able to print. If you encounter an error such as '''''Hold for authentication''''', then find a member of the Tech Team at Help Desk or around campus to help.  


=== Setting a Default Printer ===
=== Add Printers on Windows 11 ===
* [http://windows.microsoft.com/en-US/windows7/Change-your-default-printer Instructions and video tutorial from Microsoft]
#Connect to the '''''RCS-Community''''' wireless network and login with your Riverdale '''''username''''' and '''''passphrase'''''
# Be on the latest version of Windows.
#Press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon\"
#*If you encounter an error, press the '''''Windows key''''' or open the '''''Start menu''''' and type "\\carbon.riverdale.edu\" instead
#This will prompt for credentials choose '''''More Options''''' and use "riverdale\''username''" (ex. riverdale\mvanmierlo23) and press '''''Enter'''''
#This will bring up a window with all available printers. Double-click '''''the desired printer icon''''' in this window and that should install the printer and appropriate drivers
#Now when trying to print the dialogue should default to '''''RCS_Copiers''''' and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.


=== Adding a Printer ===
Note: ''A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.''
* [http://windows.microsoft.com/en-US/windows7/Install-a-printer Instructions and video tutorial from Microsoft]


Some printers may not get installed automatically -- e.g. you're logged into a PC in Mow but you want to print to 9/10. If this is the case, you'll need to install the printer yourself. Here's how:
=== Printing on iOS ===
There is no need to install a printer or copier on iOS. This is the easiest way to print from an iPhone, iPad, or other iOS device. This is incredibly useful if you need to print something on the go and you don't have access to your computer. You can simply select '''''rcs_copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
# Open the document you want to print
# Click on '''''Share'''''
# Scroll down and click on '''''Print'''''
# Click on '''''Printer'''''
# Select '''''rcs_copiers'''''
# Click '''''Print'''''
# When asked for a '''''username''''' and '''''password''''', enter your '''''Riverdale username''''' and '''''passphrase'''''


First open the '''Devices and Printers''' window (see [[#Where to Find Your Current Printers]]). At the top of the window, there's a button called called "Add a Printer." Click this button.
=== Printing on Chromebooks ===
::[[Image:WINDOWS7 Add a printer.png]]
There is no need to install a printer or copier on ChromeOS. You can simply select '''''RCS_Copiers''''' from the list of printers as long as you're on campus and connected to the '''''RCS-Community''''' network.
# Open the document you want to print
# Click on the '''''dropdown menu''''' next to '''''Destination'''''
# Select '''''See more...'''''
# Scroll down until you see '''''RCS_Copiers - [Universal]'''''
# Click on '''''RCS_Copiers''''' then click on '''''Print'''''
# You may see a popup window for '''''Papercut''''' asking for a username and password
#* Enter your '''''Riverdale username''''' and '''''passphrase'''''
#* Click '''''Sign in and print'''''.


This will open the Add Printer Wizard. Click '''Add a Network, wireless or Bluetooth printer'''. Click Next to continue.
== Printing and Releasing Jobs ==
::[[Image:Windows7 Add a network printer.png]]
Once you have installed the copier on [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_macOS macOS], [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Windows_11 Windows 11] or followed the instructions for [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_iOS iOS] or [https://howdoi.riverdale.edu/wiki/Print_at_Riverdale#Printing_on_Riverdale_Chromebooks Chromebooks]
#Print to '''''RCS_Copiers'''''  
#Find a copier on campus a log-in to it by...
#*Tapping your '''''ID card'''''
#*Using the keyboard and entering your '''''Riverdale username''''' and '''''passphrase'''''
#*Or scanning the '''''QR code''''', and logging in on your phone or tablet web browser
#Once you're logged into the copier, click on '''''Print Release'''''
#Select the document you want to print by tapping on it
#Click '''''Print'''''
Note: ''if your document does not appear in the list, try printing to '''RCS_Copiers''' again from your computer. If it still doesn't show up, find a member of the Tech Team to help!''


The next window will contain a list of all networked printers on both the Hill and River Campus.  You can sort the list by location or printer name.  Select the printer you would like to install, and then Click '''Next'''
==Printer and Copier Locations and Details==
::[[Image:Windows7 printer selectaprinter.jpg]]
 
The first time you install a network printer, it will take a minute or two to install the drivers.  Be patient as the software installs the drivers and configures the printer.
::[[Image:Connecting printer dialog.png]]
 
Should this be your default printer? If it should, then check the box next to '''Set as default printer'''.  If this printer SHOULD NOT be your default printer, uncheck the box next to '''Set as default printer'''.
::[[Image:Default printer.png]]
 
If the new printer was added successfully if it shows up in your '''Devices and Printers''' window. Good job!<br>
 
=== Deleting a Printer ===
 
If you're getting printing errors, you can sometimes resolve the problem by deleting and reinstalling a printer. To delete a printer, open the '''Devices and Printers''' window (see [[#Where to Find Your Current Printers]]), right click the printer in question, and click Delete.
 
If the printer was your default printer, Windows will auto-assign a new default printer. When you add the printer back in, you'll need to reset it as the default printer.
 
== An RCS-managed [[File:Mac_OS_X.9_Logo.png|50 px]] desktop computer ==
 
You don't need to set up printers on any RCS-Managed Mac desktop of laptop -- we've done the work for you. Just click File > Print and the Print dialog box appears. A default printer is automatically chosen which is closest to your location. If your location has multiple printers available, you can select them from the drop down list. This is also handy when the default printer is broken or otherwise cannot print - just choose another printer close by.
 
If you can't find the printer you need or if printing doesn't work, you can always {{Tsreq}}.
 
== Printers Available at the River ==


''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
 
{| class="wikitable sortable mw-collapsible mw-collapsed"
'''Early Learning Building:'''
|-
{| class="wikitable"
!Campus
!Building
!Location!!Printer Name
(if needed)
!Description and Functions
|-
|River
|Early Learning
|1st Floor Copy Room|| ||Multi Function Copier
|-
|River
|Early Learning
|3rd Floor Hallway|| ||Multi Function Copier
|-
|River
|Senior
|2nd Floor Lobby|| ||Multi Function Copier
|-
|River
|Senior
|3nd Floor Lobby||R_Sr_LRT||BW Laser
|-
|River
|Senior
|Band Room||R_Sr_Band||BW Laser
|-
|River
|Senior
|Art Office||R_Sr_Art||Color Inkjet
|-
|River
|Upper Learning
|UL Main Reception|| ||Multi Function Copier
|-
|River
|Upper Learning
|UL Copy Room|| ||Multi Function Copier
|-
|River
|Upper Learning
|UL Copy Room||R_UL_2nd_Fl_CopyRm||Color Laser
|-
|-
! Location !! Printer Name !! Description
|River
|Junior
|3rd Floor 711||R_Jr_711||BW Laser
|-
|-
| 1st Floor Copy Room || R_EL_Copier || Mulit Function Copier
|River
|Junior
|Learning Lab|| ||Multi Function Copier
|-
|-
| 1st Floor Hall || R_EL_1_Color || Color Laser
|Hill
|Hackett
|Basement
|
|Multi Function Copier
|-
|-
| 2nd Floor Hall || R_EL_2_Color || Color Laser
|Hill
|Hackett
|1st Floor Library
|
|Multi Function Copier
|-
|-
| 3nd Floor Hall || R_EL_3_Color || Color Laser
|Hill
|}
|Hackett
 
|2nd Floor Library
'''Sr. Building:'''
|
{| class="wikitable"
|Multi Function Copier
|-
|-
! Location !! Printer Name !! Description
|Hill
|Hackett
|3rd Floor Hallway
|
|Multi Function Copier
|-
|-
| 2nd Floor Lobby || R_Sr_Copier || Mulit Function Copier
|Hill
|9/10
|Basement
|
|Multi Function Copier
|-
|-
| 3nd Floor Lobby || R_Sr_LRT || Color Laser
|Hill
|9/10
|1st Floor Hallway
|
|Multi Function Copier
|-
|-
| Band Room || R_Sr_Band || BW Laser
|Hill
|9/10
|2nd Floor Hallway
|
|BW Laser
|-
|-
| Art Office || R_Sr_Art || Color Laser
|Hill
|}
|Science
 
|1st Floor Hallway
'''Upper Learning Building:'''
|
{| class="wikitable"
|BW Laser
|-
|-
! Location !! Printer Name !! Description
|Hill
|Science Annex
|5001
|
|BW Laser
|-
|-
| UL Main Reception || R_UL_1st_Fl_Copier || Mulit Function Copier
|Hill
|Science Annex
|1st Floor Copy Room
|
|Multi Function Copier
|-
|-
| UL Copy Room || R_UL_2nd_Fl_Copier || Mulit Function Copier
|Hill
|}
|Mow
 
|Reception
'''Jr. Building:'''
|
{| class="wikitable"
|Multi Function Copier
|-
|-
! Location !! Printer Name !! Description
|Hill
|Mow
|1st Floor Hallway
|
|Multo Function Copier
|-
|-
| 3rd Floor 711|| R_Jr_711 || Black and White Laser
|Hill
|Mow
|2nd Floor Hallway
|
|BW Laser
|-
|-
| Admissions Reception || R_Admissions_Copier || Mulit Function Copier
|Hill
|Lindy
|Lindy Lab
|
|Multi Function Copier
|}
|}


== Basic Printer Troubleshooting ==
==Changing Toner/Ink Cartridges==
 
[http://www.ehow.com/how_7270716_basic-printer-troubleshooting.html Click here] for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer.  Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.
 
=== If a document won't stop printing ===
 
If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)
 
::[[Image:Hp Cancel Button.jpg]]
 
Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.
 
== Changing Toner/Ink Cartridges ==
 
'''LASER PRINTERS:''' [http://www.ehow.com/how_2006142_replace-toner-cartridge.html Click here] for information about changing toner cartridges in a laser printer.


'''INKJET PRINTERS:''' [http://www.ehow.com/how_2006001_replace-inkjet-cartridge.html Click here] for information about changing ink cartridges in an inkjet  printer.
If the copier or printer is low on toner, please call x50. The Tech Department gets automated notifications about supply levels on copiers, but feel free to {{tsreq}}.
Mvanmierlo
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