Get remote tech support: Difference between revisions

Get remote tech support (view source)

Revision as of 12:03, 11 March 2020

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Jking

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 * or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu''']
-'''Notes:'''
+'''Note:'''
 * Please do NOT email one of us directly, you will get the fastest service via a tech support ticket!
-* If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.
-** Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits.
-** For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons.
-** For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number.
 == Level 2: Remote viewing using Google Meet==
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 * Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us.
-===How to get Asset and/or Serial info===
+==How to get Asset and/or Serial info==
 * Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits.
 * For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons.
 * For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number.