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Get remote tech support: Difference between revisions
→Level 4: If the device damage and/or we can't fix it remotely
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==Level 4: If the device damage and/or we can't fix it remotely== | ==Level 4: If the device damage and/or we can't fix it remotely== | ||
If the issues experienced on a school-owned device cannot be solved via remote support, we | If the issues experienced on a school-owned device cannot be solved via remote support, we request that you ship the device back to the school. | ||
* Step 1: Please create a helpdesk ticket with all the required details | * Step 1: Please create a helpdesk ticket with all the required details | ||
** [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web | ** [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web | ||