Get Started with Tech at RCS (LS Students): Difference between revisions

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{{abox
{{AboxNew
| name         = Get started with tech at RCS? (for LS students)
| name = Get Started with Tech at RCS (LS Students)
| summary      = The information here will guide you through the process of setting up your RCS Account and your laptop.
| learning =  
| for_employees =  
| instruction =  
| for_students  = Y
| community = x
| for_parents  = Y
| summ = Guide to get started with tech as a RCS LS student
| cat1          = RCS software and services
| maintained = SC
| cat2          =
| year = 2023-2024
| maintained   = VI
| year         = 2019-2020
}}
}}
__TOC__
=='''Pre-K - Kindergarten'''==
Students in Pre-K and Kindergarten will not receive devices to take home for school use for the 23-24 school year.
== Grade 1 - Grade 2 ==
===Equipment===
All Grade 1 and Grade 2 Homebase classes have iPad carts stored in their classrooms; students will be assigned a device at the beginning of the year for classroom use. During the first few weeks of school, Students will receive a technology orientation (how to login, proper use, overview of applications students will use, and digital intelligence). Students will use a Clever badge, in conjunction with the Clever app to log into various apps.
===Students Logging in to Clever===
Students will use the Clever app and badge to gain access to all of the learning platforms they will use throughout the school year. This badge can be used by your child to login to our systems without having to remember or type a username and passphrase. All students will be provided with a printed version of their Badge to be kept in their homebase.
=='''Grades 3 - 5'''==
===Equipment===
All 3rd to 5th Grade Homebase classes have a cart of Chromebooks stored in their classrooms; students will be assigned a device at the beginning of the year for classroom use. Students will receive a technology orientation and login credentials to access their device during the first few weeks of school. '''Only''' '''5th Grade students will have an additional device, which will be sent home during the first weeks of school to facilitate completion of assignments at home, if needed.'''
===Logging in with Google Credentials===
All 3rd to 5th grade students will use their Riverdale credentials to login to their Chromebooks. Student logins consist of their first initial of their first name, their last name, and the graduation year @riverdale.edu. '''E.g. scastro29@riverdale.edu'''
=='''Device Replacement and Repair Policy'''==
'''(Pertinent only to 5th graders)'''
If a device is lost, stolen or destroyed/damaged beyond repair while off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of:
* $430 for a Chromebook.
We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgment ask families to pay for the repair or a device replacement.
Families are responsible for replacing broken chargers with the equivalent OEM (Lenovo) product (contact us for details if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action.
=='''Care for your Lower School child's Chromebook'''==
For more information about how to care and maintain your device working properly please review our [[Care for my lower school child's iPad or Chromebook?|detailed help article.]]
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
==FAQ==
Have questions? We have answers!
<!--
ALL INFO BELOW THIS WAS USED FROM MARCH 2020 - JUNE 2021
The information here will guide you through the process of setting up your RCS account and your laptop.  
The information here will guide you through the process of setting up your RCS account and your laptop.  
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
==Grades PK - 2==
===All ===
===Clever Badge===
The Clever badge along with the Clever App, will give your student access to all of the learning platforms needed for Remote Learning. This Badge can be used by your child to logon to our systems without having to remember or type a username and passphrase.  We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms used for remote learning. If you don’t have a printer,


==(Grades PK - 2)==
*you could have a photo printing service make a 3x5 photo and mail it to you
The Clever badge along with the Clever App, will give your student access to all of the learning platforms needed for Remote Learning. 
*you can scan the Badge by holding your phone - with the Badge open - up to the camera on your iPad/Chromebook
 
===Video Instructions===
Welcome to your RCS issued iPad! Watch this short video to learn more about your new device!


<nowiki>**</nowiki>Embed video instructions**
You should have received your child's Clever badge via email from the Technology Department.  If you have not received, or need a replacement of your child's Clever badge please request one by emailing us at support-ticket@riverdale.edu.


===Written Instructions===
===Written Instructions===


====Step 1: Open Clever====
#'''Open Clever'''<br>Open the Clever app and sign in using your Clever Badge
Open the Clever app and sign in using your Clever Badge
#'''Logon'''<br>Hold your Badge to the camera.  You can also scan the Badge by holding your phone - with the Badge open - up to the camera.  We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms needed for remote learning.
#'''Select desired app'''<br>Once signed in, click the desired app.  You will be prompted to open the desired app


====Step 2: Logon====
==Grades 3 - 5==
Hold your Badge to the camera.  You can also scan the Badge by holding your phone - with the Badge open - up to the camera.  We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms needed for remote learning.
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.   
 
====Step 3: Select desired app====
Once signed in, click the desired app.  You will be prompted to open the desired app
 
==(Grades 3 - 5)==
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.   


===New Device Unboxing===
===New Device Unboxing===
Welcome to your new Lenovo 550e Chromebook!  Watch this short video to learn more about your new device!
Welcome to your new Lenovo 500e Chromebook!  Watch this short video to learn more about your new device!<br>
[[File:Chromebook Unboxing V3.mp4]]


[embed | https://drive.google.com/file/d/1Borpv7SJBM3UxBmMJtB-vjDI9lwF5xJm/view]
===New User Passphrase Setup===
 
'''Please complete these steps on a device OTHER than your child's Chromebook.'''
===New User Password Reset===


====Video Instructions====
====Video Instructions====
[embed|https://drive.google.com/file/d/165vaSQ9A1AE7ejDtqayg4PGDvYEY2Lzc/view?usp=sharing]
[[File:LS New User PW Reset.mp4|thumb|alt=|none]]


====Written Instructions====
====Written Instructions====
On a device other than your child's Chromebook:


#Logon: Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 
#Logon: Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 
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#Start the installation and follow the onscreen instructions.
#Start the installation and follow the onscreen instructions.
#When the installation is complete, restart the browser.
#When the installation is complete, restart the browser.
<br />
==Technology Orientation==
Technology Orientation is ready to be completed by Lower School students and families.
*Select the orientation that corresponds with you child's grade level
*Review the slides with you child and watch the embedded videos
*Complete the Technology Pledge at the end of the slideshow by submitting a response to the corresponding Google form.
[https://docs.google.com/presentation/d/1N0edlnoGXJAviR0EpH4CiuicjtXSpnC3P2csRBfJVo4/edit?usp=sharing Pre-K to 2nd Grade Orientation]
[https://docs.google.com/presentation/d/1Y9nXjCcqQM1tH1JlBYzRj3XaMatb_JuYIbFl5SUpQVM/edit?usp=sharing 3rd Grade Orientation]
[https://docs.google.com/presentation/d/1_083tNq9_slciNlGAdLSJwiFUM8xT8P_4sqPxBiLjjY/edit?usp=sharing 4th and 5th Grade Orientation]
===FAQ's===
Below are some frequently asked questions regarding Technology Orientation.
====I cannot see my child's courses in Schoology.  Should we have an access code for the course?====
- We have hidden student courses in Schoology until Friday, August 21st. After Friday you will see your students courses populate automatically.


==Digital Learning Platforms==
==Digital Learning Platforms==
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==Apps, add-on’s or extensions==
==Apps, add-on’s or extensions==
Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]]
Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, please {{tsreq}} to the Technology Department.<br />
 
==Troubleshooting/Device Repair==
==Troubleshooting/Device Repair==
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu''' ''' We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu''' ''' We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
Line 90: Line 154:
If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:


*Submit a request to [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]]
*Please {{tsreq}}
*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
*Once your replacement is received, please make sure to check the following:
*Once your replacement is received, please make sure to check the following:
**The device turns on
**The device turns on
**The device connects to the internet
**The device connects to the internet
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]]
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]]  -->
 
[[Category:Family Resources]]

Latest revision as of 13:24, 28 August 2023

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SummaryGuide to get started with tech as a RCS LS student
AuthorMaintained by Sammy Castro
HelpGet help with this article
StatusUp-to-date for the 2023-2024 school year.

Pre-K - Kindergarten

Students in Pre-K and Kindergarten will not receive devices to take home for school use for the 23-24 school year.

Grade 1 - Grade 2

Equipment

All Grade 1 and Grade 2 Homebase classes have iPad carts stored in their classrooms; students will be assigned a device at the beginning of the year for classroom use. During the first few weeks of school, Students will receive a technology orientation (how to login, proper use, overview of applications students will use, and digital intelligence). Students will use a Clever badge, in conjunction with the Clever app to log into various apps.

Students Logging in to Clever

Students will use the Clever app and badge to gain access to all of the learning platforms they will use throughout the school year. This badge can be used by your child to login to our systems without having to remember or type a username and passphrase. All students will be provided with a printed version of their Badge to be kept in their homebase.

Grades 3 - 5

Equipment

All 3rd to 5th Grade Homebase classes have a cart of Chromebooks stored in their classrooms; students will be assigned a device at the beginning of the year for classroom use. Students will receive a technology orientation and login credentials to access their device during the first few weeks of school. Only 5th Grade students will have an additional device, which will be sent home during the first weeks of school to facilitate completion of assignments at home, if needed.

Logging in with Google Credentials

All 3rd to 5th grade students will use their Riverdale credentials to login to their Chromebooks. Student logins consist of their first initial of their first name, their last name, and the graduation year @riverdale.edu. E.g. scastro29@riverdale.edu

Device Replacement and Repair Policy

(Pertinent only to 5th graders)

If a device is lost, stolen or destroyed/damaged beyond repair while off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of:

  • $430 for a Chromebook.

We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgment ask families to pay for the repair or a device replacement.

Families are responsible for replacing broken chargers with the equivalent OEM (Lenovo) product (contact us for details if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action.

Care for your Lower School child's Chromebook

For more information about how to care and maintain your device working properly please review our detailed help article.

If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu

FAQ

Have questions? We have answers!

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