Get Riverdale Tech Help: Difference between revisions

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[[Image:WHDHlpReqTop.gif|thumbnail|400 px]]<br clear="all">
[[Image:WHDHlpReqTop.gif|thumbnail|400 px]]<br clear="all">
=== Ticket Priorities and Alerts===
Below are the list of priorities which are found under the '''"Status & Schedule"''' section of the ticket. Each priority determines the sense of urgency in resolving a ticket.
{| class="wikitable"
|
| colspan="6" rowspan="1" |'''Automated'''
| colspan="2" rowspan="1" |'''Manual'''
|-
!'''Priority'''
!'''Default Due Date'''
!'''Alert Level'''
!'''Not Assigned'''
!'''Not Updated'''
!'''Not Completed'''
!'''Alert Repeat Interval'''
!'''Reponse after Client note'''
!'''How often do you update ticket?'''
|-
! rowspan="3" |'''Low'''
| rowspan="3" |3 months
|1
|1 day
|1 month (before due)
|1 week (before due)
| rowspan="3" |5 days
| rowspan="3" |1 day
| rowspan="3" |2 weeks
|-
|2
|1 day
|2 weeks (before due)
|due date
|-
|3
|1 day
|1 weeks (before due)
|1 week (after due)
|-
! rowspan="3" |'''Medium'''
| rowspan="3" |5 days
|1
|1 hour
|1 day (after created)
|1 day (before due)
| rowspan="3" |1 day
| rowspan="3" |4 hours
| rowspan="3" |3 days
|-
|2
|2 hours
|2 days (after created)
|due date
|-
|3
|3 hours
|3 days (after created)
|1 day (after due)
|-
! rowspan="3" |'''High'''
| rowspan="3" |1 day
|1
|30 mins
|30 mins (after created)
|1 hour (before due)
| rowspan="3" |1 hour
| rowspan="3" |1 hour
| rowspan="3" |Discretion
|-
|2
|1 hour
|1 hour (after created)
|due date
|-
|3
|1.5 hours
|1.5 hours (after created)
|1 hour (after due)
|-
! rowspan="3" |'''Critical'''
| rowspan="3" |5 mins
|1
|1 mins
|5 mins (after created)
|1 min (before due)
| rowspan="3" |15 mins
| rowspan="3" |Discretion
| rowspan="3" |Discretion
|-
|2
|2 mins
|5 mins (after created)
|due date
|-
|3
|3 mins
|5 mins (after created)
|5 min (after due)
|}
;