1,365
edits
Get Riverdale Tech Help: Difference between revisions
no edit summary
(→Login) |
Mvanmierlo (talk | contribs) No edit summary |
||
| (16 intermediate revisions by 5 users not shown) | |||
| Line 1: | Line 1: | ||
{{ | {{AboxNew | ||
| name = Get tech help at school | |||
| learning = x | |||
| instruction = x | |||
| community = x | |||
| summ = Get tech help at school | |||
| maintained = MV | |||
| year = 2023-2024 | |||
}} | }} | ||
[[File: | __TOC__ | ||
[[File:IIQ LOGO.jpg|100 px]] | |||
==Call x50!== | ==Call x50!== | ||
| Line 25: | Line 26: | ||
You can read through the short introduction below, or just {{tsreq}} to dive right in. | You can read through the short introduction below, or just {{tsreq}} to dive right in. | ||
===Ticket priorities and our response times=== | ===Ticket priorities and our response times=== | ||
Below | Below is the list of priority levels for tickets. Each priority determines the sense of urgency in resolving a ticket. We may change the priority after investigating the reported issue. | ||
{| class="wikitable" | {| class="wikitable" | ||
|- | |- | ||
| Line 50: | Line 51: | ||
!'''Critical''' | !'''Critical''' | ||
|5 mins | |5 mins | ||
| | |half hour | ||
| | |half hour | ||
|} | |} | ||
===Login=== | ===Login=== | ||
Log in to IIQ with your Riverdale domain username and passphrase. | Log in to IIQ with your Riverdale domain username and passphrase using Google SSO.[[File:Screen Shot 2021-08-16 at 10.51.47 AM.png|thumb|alt=|268x268px|none]] | ||
[[File:Screen Shot 2021-08-16 at 10.51.47 AM.png|thumb|alt=|none]] | |||
===User Options=== | ===User Options=== | ||
[[File:IIQ_Home_Screen_Toolbar.png|alt=IIQ Home Screen Toolbar.png|1134x1134px]] | |||
[[File: | |||
*Tickets - Shows your account's ticket history, also allows you to make comments and act on tickets still open. | *Tickets - Shows your account's ticket history, also allows you to make comments and act on tickets still open. | ||
*Assets - Shows you all assets assigned to you or marked as a favorite. | *Assets - Shows you all assets assigned to you or marked as a favorite. | ||
| Line 71: | Line 66: | ||
*Notification Bell - listing of all notifications | *Notification Bell - listing of all notifications | ||
*User Profile - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified. | *User Profile - Allows you to change information about your IIQ profile. Add favorite assets and adjust notification types. User profile information should not be modified. | ||
===New Ticket Screen=== | ===New Ticket Screen=== | ||
<br clear="all"> | [[File:Ticket creation screen.png|thumb|714x714px|none]]<br clear="all"> | ||
[[ | [[Category:Family Resources]] | ||