Get Started with Tech at RCS (LS Students)

This article is...

	The information here will guide you through the process of setting up your RCS Account and your laptop.
	Intended for Students and Parents
	Categorized under RCS software and services
	Maintained by Vanessa Vazquez
	in need of review.

TECHNOLOGY ORIENTATION Coming soon! We are working diligently to get this Orientation completed for you! In the meantime, please review the getting started guides below to prepare your student for next year!

The information here will guide you through the process of setting up your RCS account and your laptop. If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu.

Grades PK - 2

Video Instructions

Welcome to your RCS issued iPad! Watch this short video to learn more about your new device!

Clever Badge

The Clever badge along with the Clever App, will give your student access to all of the learning platforms needed for Remote Learning. This Badge can be used by your child to logon to our systems without having to remember or type a username and passphrase. We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms used for remote learning. If you don’t have a printer,

• you could have a photo printing service make a 3x5 photo and mail it to you
• you can scan the Badge by holding your phone - with the Badge open - up to the camera on your iPad/Chromebook

You should have received your child's Clever badge via email from the Technology Department. If you have not received, or need a replacement of your child's Clever badge please request one by emailing us at support-ticket@riverdale.edu.

Written Instructions

1. Open Clever
   Open the Clever app and sign in using your Clever Badge
2. Logon
   Hold your Badge to the camera. You can also scan the Badge by holding your phone - with the Badge open - up to the camera. We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms needed for remote learning.
3. Select desired app
   Once signed in, click the desired app. You will be prompted to open the desired app

Grades 3 - 5

The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.

New Device Unboxing

Welcome to your new Lenovo 500e Chromebook! Watch this short video to learn more about your new device!

New User Passphrase Setup

Please complete these steps on a device OTHER than your child's Chromebook.

Video Instructions

Written Instructions

On a device other than your child's Chromebook:

1. Logon: Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 
2. Change your passphrase: We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in. The passphrase must:
   1. contain 12 or more characters (we recommend longer than the minimum length)
   2. contain at least one lowercase letter, uppercase letter, digit
   3. not contain your first name, last name or username
   4. be different from a previous passphrase you've used at RCS
3. Follow the prompts to:
   1. Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
   2. Add your mobile phone number if you want the option to reset your passphrase via text message.
   3. Choose a security question to answer if you forget your passphrase.
   4. Choose a security image.

When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!

Login to your new Chromebook

Using the RCS Username and passphrase you just setup, login to your your new device

Okta Plug-In Installation

You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.

1. The plug-in must be installed for the software to operate.
2. Click on the part of the message that says "click here to install".
3. Start the installation and follow the onscreen instructions.
4. When the installation is complete, restart the browser.

Technology Orientation (Coming Soon!)

We are working diligently to get this Orientation completed for you! We will reach out to families as soon as it is ready to be completed. In the meantime, please review the getting started guides below to prepare your student for next year!

Digital Learning Platforms

The following are digital learning platforms that have been used across the lower school. For detailed information on how to login to these platforms please review our detailed LS Digital Learn ing Platforms article

Content Filtering

For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.

Apps, add-on’s or extensions

Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, please submit a tech support request to the Technology Department.

Troubleshooting/Device Repair

If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu  We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.

If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:

• Please submit a tech support request
• The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
• Once your replacement is received, please make sure to check the following:
  • The device turns on
  • The device connects to the internet
• After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at [[1]]