Resolve Printing Errors on MacOS: Difference between revisions
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The | The '''''Hold for Authentication''''' message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the Riverdale print server to submit print jobs. | ||
== Have you ever seen this? == | == Have you ever seen this? == | ||
[[File:Hold for Authentication (Updated 2025).png|500x500px]] | [[File:Hold for Authentication (Updated 2025).png|500x500px]] | ||
== What | == What Does "Hold for Authentication" Mean? == | ||
This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server. | This message appears when you try to print after changing your RCS passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the RCS print server. | ||
== macOS == | == macOS: Resolve Printing Errors == | ||
=== Using Self Service (Employees) === | === Using Self Service (Employees) === | ||
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#* ex. Password: <your new Riverdale passphrase> | #* ex. Password: <your new Riverdale passphrase> | ||
== Windows 11 == | == Windows 11: Resolve Printing Errors == | ||
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to '''Icons''' in the top right) | # Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to '''Icons''' in the top right) | ||
# Under '''Windows Credentials''' click on '''carbon''', then click '''edit''' | # Under '''Windows Credentials''' click on '''carbon''', then click '''edit''' | ||
# Change your passphrase and click '''Save''' | # Change your passphrase and click '''Save''' | ||