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| ==Receiving your child's device== | | == Best Practices for Using an RCS Device == |
| We will ship your child's device according to the arrangements you have made. The package must be signed for and if you do not receive it as expected, please contact us ASAP at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
| | Below are some best practices and points to consider when using your RCS issued device at home: |
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| | === Restart Regularly === |
| | Be sure to restart your device on regular basis to ensure it is running properly. |
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| | ===Web filtering & Content=== |
| | For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. |
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| | ===Apps, add-on’s or extensions=== |
| | Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] |
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| | ===Device Troubleshooting=== |
| | If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]. |
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| *'''Please keep the shipping box and all packing material.'''
| | We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. |
| *'''In the event your device is defective, we will provide you with a shipping label to return the device.'''
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| ==Using the device for remote learning==
| | *If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: |
| Please review our [[Help my lower school child with remote learning|help my lower school child with remote learning]] article for practical information about HOW your child will use this device for remote learning, and how you can support them.
| | *Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] |
| | *The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package |
| | *Once your replacement is received, please make sure to check the following: |
| | **The device turns on |
| | **The device connects to the internet |
| | *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu |
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| ==Connecting the device to WiFi== | | ==Connecting the device to WiFi== |
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| Still do not see your network? Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information | | Still do not see your network? Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information |
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| <br clear="all"> | | <br /> |
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| ==Best Practices for Using an RCS Device==
| |
| Below are some best practices and points to consider when using your RCS issued device at home:
| |
| | |
| ===Web filtering & Content===
| |
| For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
| |
| | |
| ===Apps, add-on’s or extensions===
| |
| Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
| |
| | |
| ===Device Troubleshooting===
| |
| If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
| |
| | |
| We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
| |
| | |
| *If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
| |
| *Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
| |
| *The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
| |
| *Once your replacement is received, please make sure to check the following:
| |
| **The device turns on
| |
| **The device connects to the internet
| |
| *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
| |