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Care for LS Device: Difference between revisions
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== Receiving your child's device == | == Receiving your child's device == | ||
We will ship your child's device according to the arrangements you have made. The package must be signed for and if you do not receive it as expected, please contact us ASAP. | We will ship your child's device according to the arrangements you have made. The package must be signed for and if you do not receive it as expected, please contact us ASAP at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]. | ||
* '''Please keep the shipping box and all packing material.''' | * '''Please keep the shipping box and all packing material.''' | ||
* '''In the event your device is defective, we will provide you with a shipping label to return the device.''' | * '''In the event your device is defective, we will provide you with a shipping label to return the device.''' | ||
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===Apps, add-on’s or extensions=== | ===Apps, add-on’s or extensions=== | ||
Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu | Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] | ||
===Troubleshooting/Device Repair=== | ===Troubleshooting/Device Repair=== | ||
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu | If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]. We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. | ||
*If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | *If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | ||
*Submit a request to support-ticket@riverdale.edu | *Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] | ||
*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package | *The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package | ||
*Once your replacement is received, please make sure to check the following: | *Once your replacement is received, please make sure to check the following: | ||