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Access myRiverdale

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Revision as of 09:26, 29 July 2019 by Jking (talk | contribs) (→‎Setting/Changing Your RCS Passphrase)


MyRiverdale-logo.png now uses Okta.png
Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu.

This article is...
Summary.pngProvides secure identity management and single sign-on to many RCS applications and services.
IntendedES.pngIntended for
Employees and Students
Categories.pngCategorized under
RCS software and services
JG.jpgMaintained by
Jeffrey Gomez
2018-2019.pngin need of review.


Okta Mobile App

Do not use a web browser to access Okta on your mobile device. Instead, use the mobile applications for iPad/iPhone and Android devices. Both apps are free.

With the mobile app, users can access the applications in their Dashboard and reset their Okta passphrase.

  • When you open the App for the first time, you'll be prompted to enter the "site name", your "user name", and your "passphrase". For "site name", enter "Riverdale".
  • Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.

First, clear your browser cache

We urge you to clear your web browser cache before visiting the new myRiverdale for the first time. Here’s how to do that:

Logging into myRiverdale

Go to my.riverdale.edu. You will be redirected to riverdale.okta.com. This is totally fine and totally safe. (You can also just go straight to riverdale.okta.com.)

Enter your RCS Username and passphrase.

 


First time login

If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.

  1. Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address"
  2. Add your mobile phone number if you want the option to reset your passphrase via text message
  3. Choose a security question to answer if you forget your passphrase.
  4. Choose a security image.


 


When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen.


 


Now you have successfully created your account and will be logged into the application!

The Dashboard

Now that you have logged in, you will see the Dashboard. You will also see a message that says "Welcome to your Okta homepage". Okta provides links to help files and "how-to" videos here that you may find helpful to use. (click hereto access these videos)
This window can be closed if you are not using it.


 


You may also see a message that says "We added new features to your Okta account" . This refers to a new feature Okta has just included that allows users to create tabs to organize their applications.

 


Installing the Okta plugin

If you are using a Faculty laptop, or an off-campus computer, you may see a message that asks you to install an Okta browser plug-in, the first time you login to your Okta account.

 


The plug-in helps the Okta application run smoothly, and should be installed.

  1. Click on the part of the message that says "click here to install".
  2. After starting the installation, follow the onscreen instructions.
  3. When the installation is complete you will need to restart the browser.
  4. If you use more than one browser, you will need to install the plug-in in each browser.
Note:Each web browser has its own slightly different method of installing the plug-in.

After installing the Okta plug-in, a folder called "My Applications" will be added to the Bookmarks toolbar. This folder contains bookmarks for all of the applications in your dashboard.

 


Click on the triangle to view the contents of the "My Applications" folder

 


A right click (two finger click, for you laptop users) on the My Applications folder will allow you to rename it. For instance, you could call it "Riverdale Applications."

These bookmarks provide you with a quick and easy way to access applications in Okta, without going to the dashboard.

For more info on the plug-ins click here

Opening an application from the dashboard

The Dashboard contains all of the links to applications that were accessible through the my.riverdale portal. To login to any of these applications simply click its icon.

 


The first time you login to an application you may be asked to enter your passphrase. Do this and click the green "Sign In" button.

 


After logging in you may see a window pop up that asks if you were successfully logged in. Click "yes". Your username and passphrase will be stored so that in the future you will be automatically logged in.

 


Organizing apps/Creating Tabs

The Dashboard view can be customized by rearranging the order in which apps appear or by creating Tabs to organize apps under different headings.

 


Reordering applications

Simply click on the application you wish to move, and drag/drop it into the new position.

 


Creating a new tab

Click the "+" next to the existing tab

 


Then enter a name for the new tab

 



To add applications to the new tab, simply drag/drop apps from an existing tab into the new one.

Hiding applications

We recommend creating a tab to store applications you don't need/ use.


Changing a passphrase for an application

  1. click on the "gear" icon in the upper right-hand corner of the application button
  2. enter the new passphrase
  3. click "Save"
 


 



Automatically launching applications when you sign-in to Okta:

  1. click on the "gear" icon in the right-hand corner of the application button
  2. check the box that says "Automatically launch this app when I sign into Okta"
  3. click "Save"
 


For directions on how to add your own applications to the Okta dashboard, click' here

Setting/Changing Your RCS Passphrase

To reset your passphrase, you must go to myRiverdale. If you are able to log in (with your own passphrase or a temporary passphrase) see the Setting a new passphrase before it expires section below. If you do not have a working passphrase, jump down to Resetting a forgotten/expired passphrase section.

Note: Setting your passphrase here will change both your domain passphrase and Google Apps passphrase. Trust us: this is a good thing. But because this will change your e-mail passphrase, you will need to update your passphrase in account settings on any mobile devices (iPhones, iPads etc) that you use to access your Riverdale.edu e-mail and calendar. You'll also need to change settings for printing on campus. Instructions are here.

Getting ready before your passphrase expires

If you set your passphrase reset question phone number, you can easily recover a forgotten or expired passphrase

  1. Log into http://my.riverdale.edu with your RCS credentials
  2. Click your name at top right and select "Settings"
  3. Click Edit Profile at top right
  4. Add your phone number in the "Forgot Passphrase Text Message" box at bottom right
  5. Edit your "Forgotten passphrase question" if necessary

Setting a new passphrase before it expires

  1. Log into http://my.riverdale.edu with your RCS credentials
  2. Click your name, then Settings at top right
  3. Click Edit Profile
  4. Fill in the fields in "Change Windows Passphrase"
  5. Click "Change Passphrase"

Resetting a forgotten/expired passphrase

  1. Visit http://my.riverdale.edu
  2. Click "Forgot Passphrase"
  3. Choose to send a text message or e-mail
    • If you choose text message, confirm your identity using the code sent to your phone
    • If you choose e-mail, follow the instructions in the e-mail you receive from noreply@okta.com
      OR
  4. Answer your passphrase reset question
  5. Set your new passphrase

Need further help?

Okta provides some great help pages here. You can also submit a tech support request.

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