Understand Account Lifecycles
 | Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well. |
|---|---|
 | Intended for Employees |
 | Categorized under RCS Software and Services |
 | Maintained by Rob Shin |
 | in need of review. |
Overall Process for New Hires
- New employee submits a signed contract to the Finance Office
- HR creates Veracross record for new employee
- Registrar reviews the record and enters information into Veracross (Ex:schedule)
- Technology department is automatically notified of the new Employee record when the script runs overnight
- Technology department creates accounts for new employee (excluding phone extensions)
- Technology department will send account information to the new hire
New Faculty Members Automatically Get the Following
- Active Directory account (WiFi, Okta, printing)
- Google Account (GMail, Calendars, Drive, Groups, etc.)
- Schoology account: learning.riverdale.edu
- A listing in our Emergency Notification System
- VoiceMail-only phone extension with VoiceMail-to-Email enabled
New Employees that are Hired During the School Year
- Open a ticket @ https://support.riverdale.edu
- Select Tech Support (Exact)
- Select Need Something New?
- Select New account creation request
New Students for Upcoming Academic Year
- Students enrolled for the coming school year will have accounts created automatically.
- This is typically done in the middle of August
When an Employee Leaves Riverdale
When an employee leaves RCS, we ask the supervisor to fill out a ticket so we can process the account:
- Log into support.riverdale.edu
- Choose Tech Support (Exact)
- Choose Account Issue
- Choose Departing Employee
- Fill out the questionnaire. This will create a ticket so the technology department can process the departing employee's account properly.
Articles that use this template are
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