Print at Riverdale

	Learning Instruction Community
Summary	Print at Riverdale from your devices
Author	Maintained by Rob Shin
Help	Get help with this article
Status	in need of review.

Printing at school from a laptop computer you manage/control

Employees

If you are an employee please use printers installed through Self Service on your mac.

• Self Service: Simple to setup, simple to use. The Best Option if you have an RCS-owned Mac laptop AND are faculty or staff.

Students (and Employees who need this option)

If you are a student in the BYOD program, or do NOT run Self Service, please follow the instructions below to install a printer.

• Open System Preferences and select Printers & Scanners
• Click the "+" sign in the lower left corner
  
  
  
  
• Select rcs_copiers at the bottom of the window and click "Add"
  
  
  
  
• When you print to the newly installed printer the first time it will ask for your credentials. Supply your RCS username and password and click the "Remember this password in my keychain" checkbox
  
  
  
  

Printing to RCS_Copiers or H_Printers

• After installing the printer from Self Service on a Mac or following the instructions below for PC print your document and select RCS_Copiers or H_Printers.
• If you printed to RCS_Copiers, go to any copier on either campus, log in (by tapping your ID card, using the keyboard, or scanning the QR code) and release your job. It will be available at any copier you walk up to.
• If you printed to H_Printers go to 9/10 2nd floor, science lobby, 5001, or Mow 2nd floor and tap your card on the RF reader on the printer.
• Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!

Printing from iPads, iPhones, etc.

iOS printing uses a function of Mobility Print provided by PaperCut

• Open the Share Sheet on your device and select print.
  
  
  
  
• Select RCS_Copiers, or what ever print queue you want.
  
  
  
  
• The first time you use a print queue you will need to supply your Riverdale username and passphrase.
  • You do not need the @riverdale.edu, just write your username, for example: "jking"
    
    
    
    
• Go release your job at the copier/printer of your choice!

Printing from an RCS-Managed Chromebook

Mobility Print

To improve the printing experience for Chromebooks, we have enabled Mobility Print. We previously used Google Cloud Print which has proven to be unreliable. With Mobility Print there is a new workflow that students and employees must follow.

When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.

You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be selected like the above image.

Note: The following should only happen once but may continue to happen every time they print.

After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your username and passphrase, then click "Sign in and print".

Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.

On Windows 11

Windows 11 users can install printers using the following steps.

Prerequisite

• Connect to the RCS-Community wireless network and login with your Riverdale username and passphrase
• Be on the latest version of Windows.

Install RCS_Copiers

1. Press the Windows key or open the Start menu and type "\\carbon\"
   • If you encounter an error, press the Windows key or open the Start menu and type "\\carbon.riverdale.edu\" instead
2. This will prompt for credentials choose More Options and use "riverdale\username" (ex. riverdale\mvanmierlo23) and press Enter
3. This will bring up a window with all available printers. Double-click the desired printer icon in this window and that should install the printer and appropriate drivers
4. Now when trying to print the dialogue should default to RCS_Copiers and the print job will be available any of the copiers. Your print job can be released by scanning your Riverdale ID at the desired copier.

Note: A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide sent to you individually.

Printer and Copier Locations and Details

Note: This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.

Campus	Building	Location	Printer Name (if needed)	Description and Functions
River	Early Learning	1st Floor Copy Room		Multi Function Copier
River	Early Learning	3rd Floor Hallway		Multi Function Copier
River	Senior	2nd Floor Lobby		Multi Function Copier
River	Senior	3nd Floor Lobby	R_Sr_LRT	BW Laser
River	Senior	Band Room	R_Sr_Band	BW Laser
River	Senior	Art Office	R_Sr_Art	Color Inkjet
River	Upper Learning	UL Main Reception		Multi Function Copier
River	Upper Learning	UL Copy Room		Multi Function Copier
River	Upper Learning	UL Copy Room	R_UL_2nd_Fl_CopyRm	Color Laser
River	Junior	3rd Floor 711	R_Jr_711	BW Laser
River	Junior	Learning Lab		Multi Function Copier
Hill	Hackett	Basement		Multi Function Copier
Hill	Hackett	1st Floor Library		Multi Function Copier
Hill	Hackett	2nd Floor Library		Multi Function Copier
Hill	Hackett	3rd Floor Hallway		Multi Function Copier
Hill	9/10	Basement		Multi Function Copier
Hill	9/10	1st Floor Hallway		Multi Function Copier
Hill	9/10	2nd Floor Hallway		BW Laser
Hill	Science	1st Floor Hallway		BW Laser
Hill	Science Annex	5001		BW Laser
Hill	Science Annex	1st Floor Copy Room		Multi Function Copier
Hill	Mow	Reception		Multi Function Copier
Hill	Mow	1st Floor Hallway		Multo Function Copier
Hill	Mow	2nd Floor Hallway		BW Laser
Hill	Lindy	Lindy Lab		Multi Function Copier

Basic Printer Troubleshooting

Click here for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer. Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.

If a document won't stop printing

If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)

Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.

Changing Toner/Ink Cartridges

If the copier or printer is low on toner, please call x50.