Get remote tech support: Difference between revisions
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==Remote Support Options== | ==Remote Support Options== | ||
===Phone/Email | ===Phone/Email Based=== | ||
If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
* Please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] | * Please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] | ||
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'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | '''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | ||
===Remote | ===Remote Viewing=== | ||
We may invite you to a Google Meet in order to provide remote support. | We may invite you to a Google Meet in order to provide remote support. | ||
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<!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | <!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | ||
===Remote | ===Remote Control=== | ||
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | ||
Revision as of 10:38, 10 March 2020
 | This page is intended for students and faculty during scheduled remote learning at Riverdale. |
|---|---|
 | Intended for Employees, Students and Parents |
 | Categorized under Classroom Technology and Systems |
| File:.jpg | Maintained by nobody :( |
 | in need of review. |
Remote Support Options
Phone/Email Based
If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact.
- Please submit a tech support ticket
- Email tech-support@riverdale.edu
Note: If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.
Remote Viewing
We may invite you to a Google Meet in order to provide remote support.
Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a virtual check-in with students. Here's an article with all the details on how to use this tool.
Remote Control
If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop.
For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the Documentation provided by Google.