Access myRiverdale: Difference between revisions

Summary	Access many of our RCS applications with a single log-on
Author	Maintained by Jeremy Martinez
Help	Get help with this article
Status	in need of review.

Revision as of 10:12, 14 September 2023

now uses
Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu.

Access myRiverdale

Recommendations

We urge you to clear your web browser cache before visiting the new myRiverdale for the first time. See the instructions below for macOS, Windows, and all common web browsers.

Mac
- Chrome
- Firefox
- Safari
Windows

Log in to myRiverdale

Go to my.riverdale.edu
Enter your Riverdale username and passphrase
Check the box next to Remember me if you want your credentials to be saved
Click Sign In

First time login

If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.

Add a secondary email to use when resetting your passphrase, or check the box that says I have no secondary email address
Click + Add Phone Number if you want the option to reset your passphrase via text message
Choose a security question to answer if you forget your passphrase
Choose a security image
When you have finished these steps, click on the button that says Create Account in the lower right-hand corner of the screen.
Now you have successfully created your account and will be logged into the application!

The Okta Dashboard

Understand the Dashboard

For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:

Tab sidebar moved to the left
Navigation changed

View Account Settings

Click on your name on the top right of the browser window
Click Settings

From here you can change your security question, change your security image, reset your Riverdale passphrase, and more.

Install the Okta plugin

With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info click here.

Click on the part of the message that says "click here to install".
After starting the installation, follow the onscreen instructions.
When the installation is complete you will need to restart the browser.
If you use more than one browser, you will need to install the plug-in in each browser.

Note:Each web browser has its own slightly different method of installing the plug-in.

For more info on the plug-ins click here

Opening an application from the dashboard

The Dashboard contains all of the links to applications that were accessible through the my.riverdale portal. To login to any of these applications simply click its icon.

If you have not installed the Okta plugin, you will receive a prompt to do so.

The first time you login to an application you may be asked to enter your passphrase.

For more info on Okta Plugin, click here

Organizing apps/Creating Tabs

The Dashboard view can be customized by rearranging the order in which apps appear or by creating Sections to organize apps under different headings.

Reordering applications

Simply click on the application you wish to move, and drag/drop it into the new position.

Creating a new section

Click the "+" next to the existing Section
Then enter a name for the new section
To add applications to the new section, simply drag/drop apps

Hiding applications

We recommend creating a section to store applications you don't need/use.

Review the settings of an application

Click on the "three dots" icon in the upper right-hand corner of the application button

Settings of an applications

Click on General, check the box that says "Automatically launch this app when I sign into Okta"

Okta Mobile App

Do not use a web browser to access Okta on your mobile device. Instead, use the mobile applications for iPad/iPhone and Android devices. Both apps are free.

With the mobile app, users can access the applications in their Dashboard and reset their Okta passphrase.

When you open the App for the first time, you'll be prompted to enter the "site name", your "user name", and your "passphrase". For "site name", enter "Riverdale".
Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.

For Info on Okta Dashboard

Need Further Help

Okta provides some great help pages here. You can also submit a tech support request.

@@ Line 12: / Line 12: @@
 [[File:MyRiverdale-logo.png]] '''now uses''' [[File:Okta.png|150px]]
-<BR>Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu. <BR><BR>
+<BR>Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu.
-==Okta Mobile App==
+== Access myRiverdale ==
-'''Do not use a web browser to access Okta on your mobile device.''' Instead, use the mobile applications for [https://itunes.apple.com/us/app/okta-mobile/id580709251?mt=8 iPad/iPhone] and [https://play.google.com/store/apps/details?id=com.okta.android.mobile.oktamobile Android] devices. Both apps are free.
+=== Recommendations ===
+We urge you to '''''clear your web browser cache''''' before visiting the new '''''myRiverdale''''' for the first time. See the instructions below for macOS, Windows, and all common web browsers.
-With the mobile app, users can access the applications in their Dashboard and reset their Okta passphrase.
-::*When you open the App for the first time, you'll be prompted to enter the "site name", your "user name", and your "passphrase".  For "site name", enter "Riverdale".
-::*Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.
-==First, clear your browser cache==
-We urge you to clear your web browser cache before visiting the new myRiverdale for the first time. Here’s how to do that:
 * Mac
 ** [https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636773009260035788-3511233481&rd=1 Chrome]
@@ Line 35: / Line 27: @@
 ** [https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Microsoft Edge]
-== Logging into myRiverdale ==
+=== Log in to myRiverdale ===
+* Go to [http://my.riverdale.edu my.riverdale.edu]
-* Go to [http://my.riverdale.edu my.riverdale.edu]. You will be redirected to [http://riverdale.okta.com riverdale.okta.com]. This is totally fine and totally safe. (You can also just go straight to riverdale.okta.com.)
+* Enter your '''''Riverdale username''''' and '''''passphrase'''''
+* Check the box next to '''''Remember me''''' if you want your credentials to be saved
-* Enter your RCS Username and passphrase. <br><br>
+* Click '''''Sign In'''''
-[[File:login.png|alt=|none|thumb|400x400px]]
+[[File:login.png|alt=|none|thumb|227x227px]]
 == First time login ==
 If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.
-#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address"
+#Add a '''''secondary email''''' to use when resetting your passphrase, or check the box that says '''''I have no secondary email address'''''
-#Add your mobile phone number if you want the option to reset your passphrase via text message
+#Click '''''+ Add Phone Number''''' if you want the option to reset your passphrase via text message
-#Choose a security question to answer if you forget your passphrase.
+#Choose a '''''security question''''' to answer if you forget your passphrase
-#Choose a security image.
+#Choose a '''''security image'''''
+#When you have finished these steps, click on the button that says '''''Create Account''''' in the lower right-hand corner of the screen.
+#Now you have successfully created your account and will be logged into the application!
+[[File:Portal step2.png|alt=|none|thumb|217x217px]]
-[[File:Portal step2.png|alt=|none|thumb|400x400px]]
+[[File:Create account.png|alt=|none|thumb|150x150px]]
-When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen.
+== The Okta Dashboard ==
-[[File:Create account.png|alt=|none|thumb|400x400px]]
-Now you have successfully created your account and will be logged into the application!
-== The Welcome Screen ==
+=== Understand the Dashboard ===
-* Now that you have logged in, you will see the Dashboard. You will also see a message that says "Welcome to your Okta homepage".
+For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:
-[[File:Screen Shot 2021-10-05 at 11.14.14 AM.png|alt=|none|thumb|400x400px]]
+* Tab sidebar moved to the left
+* Navigation changed
-* Okta provides links to help files and "how-to" videos here that you may find helpful to use. [https://support.okta.com/help/s/end-user-adoption-toolkit/end-user-training?language=en_US Click Here]
+[[File:Screen Shot 2021-10-05 at 11.35.09 AM.png|alt=|none|thumb|400x400px]]
-== The Okta Dashboard ==
+=== View Account Settings ===
-* Please Click on '''"Try the new dasboard"'''
-[[File:Screen Shot 2021-10-05 at 11.30.56 AM.png|alt=|none|thumb|400x400px]]
-=== The New Dashboard ===
+* Click on '''''your name''''' on the top right of the browser window
-* For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:
+* Click '''''Settings'''''
-** Tab sidebar moved to the left
-** Navigation changed
-[[File:Screen Shot 2021-10-05 at 11.35.09 AM.png|alt=|none|thumb|600x600px]]
-* To view your account settings.
+* From here you can change your security question, change your security image, reset your Riverdale passphrase, and more.
 [[File:Screen Shot 2021-10-05 at 11.47.08 AM.png|alt=|none|thumb|400x400px]]
-[[File:Screen Shot 2021-10-05 at 1.19.29 PM.png|alt=|none|thumb|400x400px]]
+===Install the Okta plugin===
+With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here].
-===Installing the Okta plugin===
+#Click on the part of the message that says '''"click here to install"'''.
-With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here].
+#After starting the installation, follow the onscreen instructions.
+#When the installation is complete you will need to restart the browser.
+# If you use more than one browser, you will need to install the plug-in in each browser.
+'''Note''':''Each web browser has its own slightly different method of installing the plug-in.''
 [[File:Screen Shot 2021-10-05 at 1.32.40 PM.png|alt=|none|thumb|500x500px]]
-# Click on the part of the message that says '''"click here to install"'''.
+::
-# After starting the installation, follow the onscreen instructions.
-# When the installation is complete you will need to restart the browser.
-# If you use more than one browser, you will need to install the plug-in in each browser.
-::'''Note''':''Each web browser has its own slightly different method of installing the plug-in.''
@@ Line 98: / Line 84: @@
 [[File:Screen Shot 2021-10-05 at 1.38.24 PM.png|alt=|none|thumb|300x300px]]
 * If you have not installed the Okta plugin, you will receive a prompt to do so.
 [[File:Screen Shot 2021-10-05 at 1.42.12 PM.png|alt=|none|thumb|300x300px]]
 * The first time you login to an application you may be asked to enter your passphrase.
 [[File:Screen Shot 2021-10-05 at 1.45.57 PM.png|alt=|none|thumb|300x300px]]
@@ Line 107: / Line 93: @@
 ==Organizing apps/Creating Tabs==
 * The Dashboard view can be customized by rearranging the order in which apps appear or by creating '''Sections''' to organize apps under different headings.
 [[File:Screen Shot 2021-10-05 at 1.56.15 PM.png|alt=|none|thumb|300x300px]]
@@ Line 134: / Line 120: @@
 * Click on General, check the box that says "Automatically launch this app when I sign into Okta"
 [[File:Screen Shot 2021-10-05 at 2.18.21 PM.png|alt=|none|thumb|300x300px]]
+== Okta Mobile App ==
+'''Do not use a web browser to access Okta on your mobile device.''' Instead, use the mobile applications for [https://itunes.apple.com/us/app/okta-mobile/id580709251?mt=8 iPad/iPhone] and [https://play.google.com/store/apps/details?id=com.okta.android.mobile.oktamobile Android] devices. Both apps are free.
+With the mobile app, users can access the applications in their Dashboard and reset their Okta passphrase.
+* When you open the App for the first time, you'll be prompted to enter the "site name", your "user name", and your "passphrase".  For "site name", enter "Riverdale".
+* Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.
 == For Info on Okta Dashboard ==