Understand Account Lifecycles: Difference between revisions

Summary	Learn about the steps we take to create accounts for new employees
Author	Maintained by Jeremy Martinez
Help	Get help with this article
Status	in need of review.

← Older edit

Latest revision as of 02:18, 14 August 2025

Overall Process for New Hires

[Day 0] New employee submits a signed contract to Human Resources (HR)
[Day 1] HR creates a Veracross record for new employee
- Technology/Registrar are automatically notified of the new Employee record overnight
[Day 2] Registrar reviews the record and enters information into Veracross (Ex: schedule)
[Day 3] Technology creates accounts for new employee
- Technology will automatically send account information to the new hire as part of the account creation process
- The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.

New Faculty Members Automatically Receive the Following

Active Directory account (Okta, WiFi, printing)
Google Account (Email, Calendars, Drive, Groups, etc.)
Schoology account = learning.riverdale.edu
A listing in our Emergency Notification System

New Employees Account Creation Timing

New Employees that are Hired on the School-Year Cycle

We will create accounts for new faculty for the upcoming school year around July 1st
We will create accounts for new admins for the upcoming school year around June 1st

New Employees that are Hired During the School Year, or you need an account earlier than above.

The supervisor can ensure an RCS account is created by creating a support ticket:

Log into support.riverdale.edu
Create a new ticket
Select Technology Support Ticket
Select Employee User Account

New Students for Upcoming Academic Year

Students enrolled for the coming school year will have accounts created automatically
This is typically done in the middle of August

When an Employee Leaves Riverdale

We ask the supervisor to fill out a ticket for EACH departing employee so we can process appropriately:

Log into support.riverdale.edu
Create a new ticket
Select Technology Support Ticket
Select Employee User Account
Select Deactivate employee user account
Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.

@@ Line 1: / Line 1: @@
-{{abox
+{{AboxNew
- | name          = New User Accounts
+| name = Understand Tech Onboarding
- | summary       =
+| learning =
- | for_employees = Y
+| instruction =
- | for_students  = N
+| community = x
- | for_parents   =
+| summ = Learn about the steps we take to create accounts for new employees
- | cat1          =
+| maintained = JM
- | cat2          =
+| year = 2024-2025
- | maintained    = RS
- | year          = 2016-2017
 }}
+__TOC__
-To request an account for new incoming employee, please open a ticket @ https://support.riverdale.edu
+==Overall Process for New Hires==
-=== Overall Process for New Hires ===
+#'''[Day 0]''' New employee submits a signed contract to Human Resources (HR)
-# New employee submits a signed contract to the Finance Office
+#'''[Day 1]''' HR creates a Veracross record for new employee
-# HR completes a “New Employees” Google Form
+#*Technology/Registrar are automatically notified of the new Employee record overnight
-# Registrar enters new employee information into the system (based on "New Employees" Form)
+#'''[Day 2]''' Registrar reviews the record and enters information into Veracross (Ex: schedule)
-# Technology department is automatically notified of the new Employee record when the script runs overnight
+#'''[Day 3]''' Technology creates accounts for new employee
-# Technology department creates accounts for new employee (excluding phone extensions)
+#*Technology will automatically send account information to the new hire as part of the account creation process
-# Technology department will send account information to the new hire and/or primary department chair/supervisor
+#*The email new users receive directs them to our Getting Started Guide, and asks them to fill out a computer-request form and contact their supervisor from their new account.
-=== New Faculty Members Automatically Get the Following ===
+==New Faculty Members Automatically Receive the Following==
-* Active Directory Account (computer logon, WiFi, WHD, Schoology, and MyRiverdale access)
-* Google Account (GMail, Calendars, Drive, Groups, etc.)
+* Active Directory account (Okta, WiFi, printing)
-* Moodle account: learning.riverdale.edu
+* Google Account (Email, Calendars, Drive, Groups, etc.)
+* Schoology account = learning.riverdale.edu
 * A listing in our Emergency Notification System
-* VoiceMail-only phone extension with VoiceMail-to-Email enabled
+== New Employees Account Creation Timing ==
+'''New Employees that are Hired on the School-Year Cycle'''
+* We will create accounts for new faculty for the upcoming school year '''around July 1st'''
+* We will create accounts for new admins for the upcoming school year '''around June 1st'''
+'''New Employees that are Hired During the School Year, or you need an account earlier than above.'''
+The supervisor can ensure an RCS account is created by creating a support ticket:
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Technology Support Ticket'''
+# Select '''Employee User Account'''
+==New Students for Upcoming Academic Year==
+*Students enrolled for the coming school year will have accounts created automatically
+*This is typically done in the middle of August
+== When an Employee Leaves Riverdale ==
+We ask the supervisor to fill out a ticket for '''EACH''' departing employee so we can process appropriately:
+# Log into ''support.riverdale.edu''
+# Create a new ticket
+# Select '''Technology Support Ticket'''
+# Select '''Employee User Account'''
+# Select '''Deactivate employee user account'''
+# Please fill out the questionnaire (one per employee). This creates the ticket so we can process the departing employee's account properly.