Access myRiverdale: Difference between revisions

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{{abox
{{AboxNew
| name         = Use myRiverdale (aka Okta)?
| name = Access myRiverdale
| summary      = Provides secure identity management and single sign-on to many RCS applications and services.
| learning = x
| for_employees = Y
| instruction = x
| for_students  = Y
| community = x
| for_parents  =  
| summ = Access many of our RCS applications with a single log-on
| cat1          =  RCS software and services
| maintained = JM
| cat2          =
| year = 2024-2025
| maintained   = JG
| year         = 2018-2019
}}
}}
__TOC__
            
            
[[File:MyRiverdale-logo.png]] '''now uses''' [[File:Okta.png|150px]]
[[File:MyRiverdale-logo.png]] '''now uses''' [[File:Okta.png|150px]]
<BR>Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu. <BR><BR>
<BR>Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu.  


==Okta Mobile App==
== Access myRiverdale ==


'''Do not use a web browser to access Okta on your mobile device.''' Instead, use the mobile applications for [https://itunes.apple.com/us/app/okta-mobile/id580709251?mt=8 iPad/iPhone] and [https://play.google.com/store/apps/details?id=com.okta.android.mobile.oktamobile Android] devices. Both apps are free.
=== Recommendations ===
 
We urge you to '''''clear your web browser cache''''' before visiting the new '''''myRiverdale''''' for the first time. See the instructions below for macOS, Windows, and all common web browsers.
With the mobile app, users can access the applications in their Dashboard and reset their Okta password.
 
::*When you open the App for the first time, you'll be prompted to enter the "site name", your "user name", and your "password".  For "site name", enter "Riverdale".
::*Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.
 
==First, clear your browser cache==
 
We urge you to clear your web browser cache before visiting the new myRiverdale for the first time. Here’s how to do that:
* Mac  
* Mac  
** [https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636773009260035788-3511233481&rd=1 Chrome]
** [https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636773009260035788-3511233481&rd=1 Chrome]
Line 35: Line 27:
** [https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Microsoft Edge]
** [https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Microsoft Edge]


== Logging into myRiverdale ==
=== Log in to myRiverdale ===
 
* Go to [http://my.riverdale.edu my.riverdale.edu]
Go to [http://my.riverdale.edu my.riverdale.edu]. You will be redirected to [http://riverdale.okta.com riverdale.okta.com]. This is totally fine and totally safe. (You can also just go straight to riverdale.okta.com.)
* Enter your '''''Riverdale username''''' and '''''passphrase'''''
* Check the box next to '''''Remember me''''' if you want your credentials to be saved
* Click '''''Sign In'''''
[[File:login.png|alt=|none|thumb|227x227px]]


Enter your RCS Username and password. <br><br> [[File:login.png|thumbnail|400 px]]<br clear="all">
== First Time Setup ==
== First time login ==
If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.  
If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.  


#Add a secondary email address to use when resetting your password, or check the box that says "I have no secondary email address"
#Add a '''''secondary email''''' to use when resetting your passphrase, or check the box that says '''''I have no secondary email address'''''
#Add your mobile phone number if you want the option to reset your password via text message
#Click '''''+ Add Phone Number''''' if you want the option to reset your passphrase via text message
#Choose a security question to answer if you forget your password.
#Choose a '''''security question''''' to answer if you forget your passphrase
#Choose a security image.
#Choose a '''''security image'''''
#When you have finished these steps, click on the button that says '''''Create Account''''' in the lower right-hand corner of the screen.
#Now you have successfully created your account and will be logged into the application!
[[File:Portal step2.png|alt=|none|thumb|217x217px]]


<br>[[File:Portal step2.png|thumbnail|400 px]]<br clear="all">
[[File:Create account.png|alt=|none|thumb|150x150px]]


When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen.
== The Okta Dashboard ==


<br> [[File:Create account.png|thumbnail|400 px]]<br clear="all">
=== Understand the Dashboard ===
For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:


Now you have successfully created your account and will be logged into the application!
* Tab sidebar moved to the left
* Navigation changed
[[File:Screen Shot 2021-10-05 at 11.35.09 AM.png|alt=|none|thumb|400x400px]]


== The Dashboard ==
=== View Account Settings ===


Now that you have logged in, you will see the Dashboard. You will also see a message that says "Welcome to your Okta homepage". Okta provides links to help files and "how-to" videos here that you may find helpful to use. '''([https://riverdale.okta.com/help/user/home# click here]to access these videos)''' <BR>This window can be closed if you are not using it.
* Click on '''''your name''''' on the top right of the browser window
<br>[[File:Dashboard.png|thumbnail|400 px]]<br clear="all">
* Click '''''Settings'''''
You may also see a message that says "We added new features to your Okta account" .  This refers to a new feature Okta has just included that allows users to create tabs to organize their applications.<BR>


[[File:New.png|thumbnail|400 px]]<br clear="all">
* From here you can change your security question, change your security image, reset your Riverdale passphrase, and more.
[[File:Screen Shot 2021-10-05 at 11.47.08 AM.png|alt=|none|thumb|151x151px]]
===Install the Okta plugin===
With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here].


==Installing the Okta plugin==
#Click on the part of the message that says '''''Install'''''
#After starting the installation, follow the onscreen instructions for your operating system and browser
#When the installation is complete, restart your web browser
# If you use more than one browser, you will need to install the plug-in in each browser
# For more info on the plug-ins [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here].
'''Note''': ''Each web browser has its own slightly different method of installing the plug-in.''


If you are using a Faculty laptop, or an off-campus computer, you may see a message that asks you to install an Okta browser plug-in, the first time you login to your Okta account.
[[File:Screen Shot 2021-10-05 at 1.32.40 PM.png|alt=|none|thumb|400x400px]]


[[File:Plugin.png|thumbnail|400 px]]<br clear="all">
==Open Applications==
The plug-in helps the Okta application run smoothly, and should be installed.
* The Dashboard contains all of the links to applications that were accessible through the myRiverdale portal. To login to any of these applications simply click its icon.
# Click on the part of the message that says '''"click here to install"'''. 
[[File:Screen Shot 2021-10-05 at 1.38.24 PM.png|alt=|none|thumb|300x300px]]
# After starting the installation, follow the onscreen instructions.  
# When the installation is complete you will need to restart the browser.  
# If you use more than one browser, you will need to install the plug-in in each browser.  


::'''Note''':''Each web browser has its own slightly different method of installing the plug-in.''
* If you have not installed the Okta plugin, you will receive a prompt to do so.
[[File:Screen Shot 2021-10-05 at 1.42.12 PM.png|alt=|none|thumb|300x300px]]


After installing the Okta plug-in, a folder called '''"My Applications"''' will be added to the Bookmarks toolbar. This folder contains bookmarks for all of the applications in your dashboard.<BR>
* The first time you login to an application you may be asked to enter your passphrase.
[[File:Screen Shot 2021-10-05 at 1.45.57 PM.png|alt=|none|thumb|300x300px]]


[[File:Myapps.png|thumbnail|400 px]]<br clear="all">
* For more info on Okta Plugin, [https://help.okta.com/en/prod/Content/Topics/Browser-Plugin/browser-plugin-main.htm?cshid=ext_browser_plugin_main click here]


Click on the triangle to view the contents of the '''"My Applications"''' folder<BR><BR>
==Organizing Applications==
[[File:Bookmarks.png|thumbnail|400 px]]<br clear="all">


A right click (two finger click, for you laptop users) on the My Applications folder will allow you to rename it. For instance, you could call it "Riverdale Applications."
=== Creating Sections ===
* The Dashboard view can be customized by rearranging the order in which apps appear or by creating '''''Sections''''' to organize apps under different headings.
* Click the '''''+''''' next to the existing '''''Section'''''
* Then enter a '''''name''''' for the new section
* To add applications to the new section, simply drag/drop apps.
[[File:Screen Shot 2021-10-05 at 1.56.15 PM.png|alt=|none|thumb|300x300px]]


These bookmarks provide you with a quick and easy way to access applications in Okta, without going to the dashboard.<BR><BR>
===Drag and Reorder Applications===
* Simply click on the application you wish to move, and drag/drop it into the new position.
[[File:Screen Shot 2021-10-05 at 2.00.41 PM.png|alt=|none|thumb|300x300px]]


'''For more info on the plug-ins''' [https://support.okta.com/entries/27598176-About-the-Browser-Plugin%20here click here]
===Hide Applications===
* We recommend creating a section to store applications you don't need/use.


==Opening an application from the dashboard==
===Change Application Settings===
 
* Click on the '''''three dots''''' '''''icon''''' in the upper right-hand corner of the application tile.
The Dashboard contains all of the links to applications that were accessible through the my.riverdale portal. To login to any of these applications simply click its icon.<br><br>[[File:Dashboard2 (1).png|thumbnail|400 px]]<br clear="all">
* If you want to launch an application automatically when you sign into myRiverdale
 
** Click on '''''General'''''
The first time you login to an application you may be asked to enter your password. Do this and click the green "Sign In" button.<br><br>[[File:creds.png|thumbnail|400 px]]<br clear="all">
** Check the box '''''Automatically launch this app when I sign into Okta'''''
After logging in you may see a window pop up that asks if you were successfully logged in.  Click "yes". Your username and password will be stored so that in the future you will be automatically logged in. <br><br>[[File:signedin.png|thumbnail|400 px]]<br clear="all">
[[File:Screen Shot 2021-10-05 at 2.15.03 PM.png|alt=|none|thumb|300x300px]][[File:Screen Shot 2021-10-05 at 2.18.21 PM.png|alt=|none|thumb|300x300px]]
 
==Organizing apps/Creating Tabs==
The Dashboard view can be customized by rearranging the order in which apps appear or by creating Tabs to organize apps under different headings. 
 
[[File:Dashboard2 (1).png|thumbnail|400 px]]<br clear="all">
 
===Reordering applications===
Simply click on the application you wish to move, and drag/drop it into the new position.
 
[[File:Moving.png|thumbnail|400 px]]<br clear="all">
 
===Creating a new tab===
 
Click the '''"+"''' next to the existing tab<BR>
 
[[File:Newtab.png|thumbnail|400 px]]<br clear="all">
Then enter a name for the new tab<BR>
 
[[File:Newtab personal.png|thumbnail|400 px]]<br clear="all">


== Access Okta Mobile App ==
'''Do not use a web browser to access Okta on your mobile device.''' Instead, use the mobile applications for [https://itunes.apple.com/us/app/okta-mobile/id580709251?mt=8 iPad/iPhone] and [https://play.google.com/store/apps/details?id=com.okta.android.mobile.oktamobile Android] devices. Both apps are free.


To add applications to the new tab, simply drag/drop apps from an existing tab into the new one.
With the mobile app, users can access the applications in their '''''Dashboard''''' and reset their '''''Riverdale passphrase'''''.


===Hiding applications===
* When you open the '''''Okta mobile app''''' for the first time, you'll be prompted to enter some log-in information: 
** For '''''Site name''''', enter "my.riverdale.edu"
** For '''''Username''''', enter your '''''Riverdale username'''''
** For '''''Password''''', enter your '''''Riverdale passphrase'''''
Note: ''Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.''


We recommend creating a tab to store applications you don't need/ use.
== For Info on Okta Dashboard ==
* [https://help.okta.com/eu/en-us/Content/Topics/end-user/dashboard-overview.htm Okta Dashboard help guide]
* [https://help.okta.com/eu/en-us/Content/Topics/end-user/dashboard-new-overview.htm Okta New Dashboard]


 
==Need Further Help==
===Changing a password for an application===
#click on the "gear" icon in the upper right-hand corner of the application button
#enter the new password
#click "Save"
 
[[File:gearicon2.png|thumbnail|400 px]]<br clear="all">
 
[[File:Change.png|thumbnail|400 px]]<br clear="all">
 
 
===Automatically launching applications when you sign-in to Okta:===
#click on the "gear" icon in the right-hand corner of the application button
#check the box that says "Automatically launch this app when I sign into Okta"
#click "Save"
[[File:Launch.png|thumbnail|400 px]]<br clear="all">
''For directions on how to add your own applications to the Okta dashboard, click''' '''[https://riverdale.okta.com/help/user/home#select-apps here]'''<br/>
 
== Setting/Changing Your RCS Password ==
 
To reset your password, you must go to [https://my.riverdale.edu myRiverdale].  If you are able to log in (with your own password or a temporary password) see the Setting a new password before it expires section below.  If you do not have a working password, jump down to Resetting a forgotten/expired password section.
 
'''Note: Setting your password here will change both your domain password and Google Apps password.''' Trust us: this is a good thing. But because this will change your e-mail password, you will need to update your password in account settings on any mobile devices (iPhones, iPads etc) that you use to access your Riverdale.edu e-mail and calendar. You'll also need to change settings for printing on campus. Instructions are [https://knowledge.riverdale.edu/index.php?title=Direct_Wireless_Printing/Changing_Password here].
 
===Getting ready before your password expires===
 
If you set your password reset question phone number, you can easily recover a forgotten or expired password
# Log into [http://my.riverdale.edu http://my.riverdale.edu] with your domain credentials
# Click your name at top right and select "Settings"
# Click Edit Profile at top right
# Add your phone number in the "Forgot Password Text Message" box at bottom right
# Edit your "Forgotten password question" if necessary
 
===Setting a new password before it expires===
 
# Log into [http://my.riverdale.edu http://my.riverdale.edu] with your domain credentials
# Click your name, then Settings at top right
# Click Edit Profile
# Fill in the fields in "Change Windows Password"
# Click "Change Password"
 
===Resetting a forgotten/expired password===
 
# Visit [http://my.riverdale.edu http://my.riverdale.edu]
# Click "Forgot Password"
# Choose to send a text message or e-mail
#* If you choose text message, confirm your identity using the code sent to your phone
#* If you choose e-mail, follow the instructions in the e-mail you receive from noreply@okta.com<br>OR<br>
# Answer your password reset question
# Set your new password
 
==Need further help?==
Okta provides some great help pages [https://riverdale.okta.com/help/user/home here]. You can also {{tsreq}}.<BR><BR>
Okta provides some great help pages [https://riverdale.okta.com/help/user/home here]. You can also {{tsreq}}.<BR><BR>
{{SS}}

Latest revision as of 09:16, 5 August 2024

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Learning Instruction Community
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SummaryAccess many of our RCS applications with a single log-on
AuthorMaintained by Jeremy Martinez
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.


MyRiverdale-logo.png now uses Okta.png
Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu.

Access myRiverdale

Recommendations

We urge you to clear your web browser cache before visiting the new myRiverdale for the first time. See the instructions below for macOS, Windows, and all common web browsers.

Log in to myRiverdale

  • Go to my.riverdale.edu
  • Enter your Riverdale username and passphrase
  • Check the box next to Remember me if you want your credentials to be saved
  • Click Sign In

First Time Setup

If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.

  1. Add a secondary email to use when resetting your passphrase, or check the box that says I have no secondary email address
  2. Click + Add Phone Number if you want the option to reset your passphrase via text message
  3. Choose a security question to answer if you forget your passphrase
  4. Choose a security image
  5. When you have finished these steps, click on the button that says Create Account in the lower right-hand corner of the screen.
  6. Now you have successfully created your account and will be logged into the application!

The Okta Dashboard

Understand the Dashboard

For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:

  • Tab sidebar moved to the left
  • Navigation changed

View Account Settings

  • Click on your name on the top right of the browser window
  • Click Settings
  • From here you can change your security question, change your security image, reset your Riverdale passphrase, and more.

Install the Okta plugin

With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info click here.

  1. Click on the part of the message that says Install
  2. After starting the installation, follow the onscreen instructions for your operating system and browser
  3. When the installation is complete, restart your web browser
  4. If you use more than one browser, you will need to install the plug-in in each browser
  5. For more info on the plug-ins click here.

Note: Each web browser has its own slightly different method of installing the plug-in.

Open Applications

  • The Dashboard contains all of the links to applications that were accessible through the myRiverdale portal. To login to any of these applications simply click its icon.
  • If you have not installed the Okta plugin, you will receive a prompt to do so.
  • The first time you login to an application you may be asked to enter your passphrase.

Organizing Applications

Creating Sections

  • The Dashboard view can be customized by rearranging the order in which apps appear or by creating Sections to organize apps under different headings.
  • Click the + next to the existing Section
  • Then enter a name for the new section
  • To add applications to the new section, simply drag/drop apps.

Drag and Reorder Applications

  • Simply click on the application you wish to move, and drag/drop it into the new position.

Hide Applications

  • We recommend creating a section to store applications you don't need/use.

Change Application Settings

  • Click on the three dots icon in the upper right-hand corner of the application tile.
  • If you want to launch an application automatically when you sign into myRiverdale
    • Click on General
    • Check the box Automatically launch this app when I sign into Okta

Access Okta Mobile App

Do not use a web browser to access Okta on your mobile device. Instead, use the mobile applications for iPad/iPhone and Android devices. Both apps are free.

With the mobile app, users can access the applications in their Dashboard and reset their Riverdale passphrase.

  • When you open the Okta mobile app for the first time, you'll be prompted to enter some log-in information:
    • For Site name, enter "my.riverdale.edu"
    • For Username, enter your Riverdale username
    • For Password, enter your Riverdale passphrase

Note: Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.

For Info on Okta Dashboard

Need Further Help

Okta provides some great help pages here. You can also submit a tech support request.

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