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Resolve Printing Errors on MacOS: Difference between revisions

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{{abox
{{AboxNew
| name         = Fix "Hold for Authentication" when printing?
| name = Resolve printing errors on MacOS
| summary      = This page describes how to fix a common printing error.
| learning =  
| for_employees = Yes
| instruction =  
| for_students  = Yes
| community = x
| for_parents  =  
| summ = Resolve printing errors and issues on MacOS
| cat1          =  RCS software and services
| maintained = MV
| cat2          =
| year = 2024-2025
| maintained   = KS
| year         = 2016-2017
}}
}}
The "Hold for Authentication" message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password on your Mac OS computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
__TOC__
[[Category:Mac OS X]]
 
The '''''Hold for Authentication''''' message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain (macOS) or Credential Manager (Windows). Your laptop cannot authenticate to the Riverdale print server to submit print jobs.


== Have you ever seen this? ==
== Have you ever seen this? ==
[[File:HoldForAuthentication.png|450 px]]
[[File:Hold for Authentication (Updated 2025).png|500x500px]]
 
== What Does "Hold for Authentication" Mean? ==
This message appears when you try to print after changing your Riverdale passphrase, but you haven't updated Keychain. Your laptop is unable to authenticate to the Riverdale print server.
 
== macOS: Resolve Printing Errors ==


== What does "hold for authentication" mean? ==
=== Using Self Service (Employees) ===
This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain password. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
You can update your Keychain passphrase through the '''''Self Service''''' app on your macOS device.
# Open the '''''Self Service''''' app and log in with your '''''Riverdale username''''' and '''''passphrase'''''
# Select the '''''Keychain''''' Category on the right
# Click the '''''Update RCS-Print Keychain passphrase''''' policy
# Follow the prompts for entering your '''''Riverdale Username''''', '''''Passphrase''''', and '''''Laptop Password'''''
# Your printing keychain passphrase is now updated.


== How do I fix this? macOS ==
=== Updating Keychain (Students) ===
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain Password through the Self Service app.
# Open the Self Service app and log in with your RCS credentials
# Select the "Keychain" Category on the right
# Click the "Update RCS-Print Keychain Password" policy
# Follow the prompts for Username and Password
# Your printing keychain password is now updated
# The first time you print you will be prompted for your laptop password on this screen <br> [[File:Keychain NetAuthSysAgent prompt.png|400px]]
#* Then click 'Always Allow' to not see this again


== Windows 7, 8, 8.1, and 10 ==
# Click the '''''Magnifying Glass icon''''' on the top right of your laptop screen
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right)  
# Search for and open '''''Keychain Access'''''
# Under Windows Credentials click on '''carbon''', then click '''edit'''
# Click '''''Open Keychain Access'''''
# Change your password and click Save.
# Click '''''Login''''' on the top left
# In the search bar, type “'''''print'''''”
# Find any entry titled “'''''rcs-print.riverdale.edu'''''”, “'''''rcs_copiers'''''” , or “'''''RCS_Copiers'''''” and '''''delete it''''' (right click, and delete)
# Try printing again. You will be prompted for your '''''Riverdale username''''' and '''''passphrase'''''!
#* '''''IMPORTANT FOR MAC PRINTING'''''. Make sure your username and passphrase are as follows when prompted:
#* ex. Username: <your Riverdale username ex. mvanmierlo>
#* ex. Password: <your new Riverdale passphrase>


{{SS}}
== Windows 11: Resolve Printing Errors ==
# Open '''''Control Panel''''' and select '''''Credential Manager''''' (you may need to change the view from Category to '''''Icons''''' in the top right)
# Under '''''Windows Credentials''''' click on '''''carbon''''', then click '''''edit'''''
# Change your passphrase and click '''''Save'''''
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