Enable/disable call forwarding on my phone: Difference between revisions

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===6930 Phones===
===6930 Phones===


*Click on Settings (Grear Icon)
*Click on Settings (Gear Icon)
*Use the navigation ring and scroll over to Call Forward and press Select
*Use the navigation ring and scroll over to Call Forward and press Select


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===RingCentral desktop Application===
*Click on '''Settings > Phone > Call Rules and Voicemail > Forward All Calls''' and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select '''Forward the Call''' from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.
===RingCentral mobile Application===
*Click on '''Phone (bottom bar) > Settings (Gear icon in the upper-right) > Call rules and voicemail > Forward all calls''' and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select '''Forward the Call''' from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.


{{Communication}}
{{Communication}}

Revision as of 10:19, 16 September 2024

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SummaryHow to enable/disable call forward on my phone
AuthorMaintained by Brian Clough
HelpGet help with this article
Statusin need of review.


Call Forward

Call Forward redirects incoming calls to your voice mailbox (by default) or to an alternate number. Choose from the following Call Forward options:

• Call Forward – Always redirects all incoming calls

• Call Forward – No Answer redirects calls if you don’t answer after the programmed number of rings (1 – 10)

• Call Forward – Busy redirects calls when all lines are busy.

All Call Forward options are OFF by default. You can turn on Call Forward No Answer and Call Forward Busy at the same time.

Note: You cannot change your Call Forward settings while on a call.

Program Call Forward

6930 Phones

  • Click on Settings (Gear Icon)
  • Use the navigation ring and scroll over to Call Forward and press Select
  • Use the Dial Pad to enter the forwarding for one or more categories
  • Select the check box to enable call forwarding
  • Save the entries

RingCentral desktop Application

  • Click on Settings > Phone > Call Rules and Voicemail > Forward All Calls and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select Forward the Call from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.

RingCentral mobile Application

  • Click on Phone (bottom bar) > Settings (Gear icon in the upper-right) > Call rules and voicemail > Forward all calls and make sure the option is clicked on. To modify the destination of forwarded calls click on the option and select Forward the Call from the dropdown for Incoming Calls. Make sure to save all changes before exiting the Settings.

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