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Access and set up the phone system: Difference between revisions
→Via Browser, desktop or mobile app
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== Login to RingCentral | == Login to RingCentral (Web) == | ||
# In you browser navigate to https://login.ringcentral.com/ | # In you browser navigate to https://login.ringcentral.com/ | ||
# Click '''Google''' under the ''Or sign in with'' banner | # Click '''''Google''''' under the '''''Or sign in with''''' banner | ||
# Login using | # Login using '''''Riverdale account''''' | ||
== Install | == Install RingCentral (iOS/Android App) == | ||
=== On your laptop === | === On your laptop === | ||
# Navigate https://www.ringcentral.com/download.html and click the corresponding Download link | # Navigate https://www.ringcentral.com/download.html and click the corresponding '''''Download link''''' | ||
## If you have a Mac you may get another option to specify your Mac's chipset. | ## If you have a Mac you may get another option to specify your Mac's chipset. '''''Choose Mac with Apple chip''''' | ||
# Run the file that downloads and install RingCentral and use the same login method detailed above | # Run the file that downloads and install RingCentral and use the same login method detailed above | ||
=== On your mobile device === | === On your mobile device === | ||
# Open the iOS App Store or Google Play Store and search for RingCentral | # Open the '''''iOS App Store''''' or '''''Google Play Store''''' and search for “RingCentral” | ||
# Open the RingCentral app and login | # Install '''''RingCentral'''''. Please ignore any and all other RingCentral apps at this time | ||
# Open the '''''RingCentral app''''' and login with your Riverdale account in the same method outlined above | |||
== Voicemail == | == Configure Voicemail == | ||
=== Set Voicemail PIN === | === Set Voicemail PIN === | ||
# After logging in whether on browser, desktop app or mobile app go to Settings > Phone > Voicemail settings > Voicemail PIN | # After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone''''' > '''''Voicemail settings''''' > '''''Voicemail PIN''''' | ||
# Set a 6-10 digit PIN to access your voicemail. | # Set a '''''6-10 digit PIN''''' to access your voicemail. | ||
=== Setup Voicemail Greeting === | === Setup Voicemail Greeting === | ||
==== Via Browser, desktop or mobile app ==== | ==== Via Browser, desktop or mobile app ==== | ||
# After logging in whether on browser, desktop app or mobile app go to Settings > Phone > Voicemail settings > Voicemail greeting | # After logging in whether on browser, desktop app or mobile app go to '''''Settings''''' > '''''Phone > Voicemail settings''''' > '''Voicemail greeting''' > '''''Change the dropdown from Default to Custom''''' | ||
# You will see the audio file greyed out and have a small red record button to the right. Click | # You will see the '''''audio file greyed out''''' and have a '''''small red record button''''' to the right. Click '''''the small red record button''''' and you will be given the choice to record: | ||
# | #* Using your '''''Computer Microphone''''' | ||
#* Have RingCentral '''''call your phone''''' to record | |||
#* Import an '''''.mp3''''' or '''''.wav''''' file. | |||
# For the easiest recording option, select '''''Computer Microphone,''''' press the '''''small red record button''''' again and start your greeting, press again to stop. | |||
# If you are satisfied press '''''Save''''' in the lower right corner. | |||
==== Via desk phone ==== | ==== Via desk phone ==== | ||
Press the '''''voicemail button''''' on the device or dial '''''*86''''' to access your voicemail box. | |||
# Using your phone's dial pad, enter the '''''extension's PIN''''', then press '''''#''''' (pound key). | |||
# Press '''''2''''' for '''''Account Administration'''''. | |||
# Press '''''2''''' to record your '''''voicemail greeting'''''. | |||
# Record your greeting after the beep. Press the '''''#''''' (pound key) after you finish recording. | |||
# Press '''''1''''' to save your greeting. You will then have the option to: | |||
# | #* Press '''''2''''' to listen to the greeting you have recorded | ||
# | #* Press '''''3''''' to re-record the greeting | ||
# | #* Press '''''4''''' to revert to the system's default greeting | ||
=== Accessing Voicemail === | === Accessing Voicemail === | ||
# In browser voicemails are displayed on the main page after logging in | # In browser voicemails are displayed on the main page after logging in | ||
# On mobile and desktop apps go to the Phone Tab and then Voicemail subhead to see all available messages | # On mobile and desktop apps go to the '''''Phone Tab''''' and then '''''Voicemail''''' subhead to see all available messages | ||
# On your desk phone press the voicemail button or dial *86 and then input your PIN when prompted. | # On your desk phone press the '''''voicemail button''''' or dial '''''*86''''' and then input your '''''PIN''''' when prompted. | ||
''Note: After recording a greeting you can click the down arrow to the right of your greeting to save a copy. This is a handy way to backup your audio so you don't have to re-record it if for some reason it becomes unavailable.'' | |||
== Set Work Schedule == | |||
=== On mobile === | |||
# Go to the '''''Settings''''' in the upper-right corner then '''''Call rules and voicemail''''' and under ''My Work Day'' tap '''''Work hours''''' and set your hours and days and make sure to click '''''Save''''' in the upper-right corner. | |||
=== On Desktop === | |||
# Go to the '''''Settings''''' in the menu on the left side then '''''Phone > Call rules and voicemail''''' and under '''''Work hours''''' and set your hours and days and make sure to click '''''Save'''''. | |||