Find a Lost or Stolen Device: Difference between revisions
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{{ | {{AboxNew | ||
| name = Find a lost or stolen device | |||
| learning = | |||
| instruction = | |||
| community = x | |||
| summ = Instructions on what to do if you lose your device | |||
| maintained = MR | |||
| year = 2024-2025 | |||
}} | }} | ||
__TOC__ | |||
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it. | If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it. | ||
=== Report === | === Report === | ||
| Line 15: | Line 16: | ||
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it. | Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it. | ||
To report your device missing in a Support Ticket, | To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen. | ||
== | == Locating your device == | ||
== Apple Devices == | ===Apple Devices=== | ||
* To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find. | * To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find. | ||
== Windows or Android Device == | ===Windows or Android Device=== | ||
* With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more. | * With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more. | ||
* With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location. | * With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location. | ||
* With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location. | * With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location. | ||
==Using Google== | ===Using Google=== | ||
# Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode. | # Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode. | ||
# Open your [https://myaccount.google.com/ Google Account]. | # Open your [https://myaccount.google.com/ Google Account]. | ||
Latest revision as of 10:44, 8 August 2024
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| Summary | Instructions on what to do if you lose your device |
| Author | Maintained by Matt Ringh |
| Help | Get help with this article |
| Status | Up-to-date for the 2024-2025 school year. |
If you can't locate your device, immediately report it to us. It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
Report
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.
Locating your device
Apple Devices
- To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.
Windows or Android Device
- With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
- With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
- With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.
Using Google
- Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
- Open your Google Account.
- In the "Security" section, find "Your devices." Select Manage devices.
- Select the lost phone, tablet, or Chromebook. You'll see the last time the device was used, and the last city it was in.
- Next to "Account Access," select Sign out. Follow the on-screen instructions to remove access to your Google Account and connected apps on your device.
- If you find your device, you can sign in to your Google Account again.
- If you're trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.