Find a Lost or Stolen Device: Difference between revisions

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{{abox
{{AboxNew
| name         = Deal with a missing, lost, or stolen device
| name = Find a lost or stolen device
| summary      = Instructions on what to do if you can't find your device.
| learning =
| for_employees = y
| instruction =
| for_students  = y
| community = x
| for_parents  =
| summ = Instructions on what to do if you lose your device
| cat1          = RCS Software and Services
| maintained = MR
| cat2          =
| year = 2023-2024
| maintained   = MR
| year         = 2021-2022
}}
}}
__TOC__
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
=== Report ===
=== Report ===
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Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.


To report your device missing in a Support Ticket, Choose the ticket type, "Other Requests" > Laptop/Chromebook > Missing Device.
To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.


== Locating your device ==
== Locating your device ==
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