Print at Riverdale: Difference between revisions

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  | cat1          =  RCS Software and Services
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  | cat2          =
  | maintained    = KS
  | maintained    = KS
  | year          = 2017-2018
  | year          = 2021-2022
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What's the use of buying those movie tix on Fandango if you can't save even more time by printing them here?  
What's the use of buying those movie tix on Fandango if you can't save even more time by printing them here?


== Printing at school from a laptop computer you manage/control ==
==Printing at school from a laptop computer you manage/control==


If you need to print a document from a personal or school owned laptop you can use either of the following options
If you need to print a document from a personal or school owned laptop please use printers installed through Self Service
* '''[[Enroll in Self Service|Self Service]]''': Simple to setup, simple to use. '''The Best Option''' if you have an RCS-owned Mac laptop or are in the 9th/10th grade BYOD.
*  '''[[Print over the Web|WebPrint]]''': Simple to setup, more work for lots of printing, intended for light/weekly printing.
* '''Direct Wireless Printing''': Complex to setup, far easier long-term, intended for heavy/daily printing. Instructions are below.
* This is a handy [http://support.apple.com/kb/DL907 link to Apple] for HP printer driver installation package.
* This is a not as handy [http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx link to Sharp] for MFPs & Printer drivers. You only need do use this if there is a specific driver you need to set up.


== Printing from iPads, iPhones, etc. ==
*'''[[Enroll in Self Service|Self Service]]''': Simple to setup, simple to use. '''The Best Option''' if you have an RCS-owned Mac laptop or are in the Upper School BYOD program.
We are in the process of investigating print services for iOS-based devices.  


== An RCS-managed Windows desktop computer ==


There are several steps to setting up a printer, and you may need to follow one or more of them. Use your best judgement -- worst case, you can delete the printer and start again.
==Printing to RCS_Copiers or H_Printers==


=== Where to Find Your Current Printers ===
*After installing the printer from Self Service on a Mac or following the instructions below for PC print your document and select RCS_Copiers or H_Printers.
#Click the '''Start Button''' [[File:Windows7-StartButton.png|50 px]] > '''Devices and Printers'''<br><br>::[[Image:Devices and printers.png|thumbnail]] <br clear="all">
*If you printed to '''RCS_Copiers''', go to any copier on either campus, log in (by tapping your ID card, using the keyboard, or scanning the QR code) and release your job. It will be available at any copier you walk up to.
*If you printed to '''H_Printers''' go to 9/10 2nd floor, science lobby, 5001, or Mow 2nd floor and tap your card on the RF reader on the printer.
*Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!


#This will bring up the '''Devices and Printers''' window. This window contains all the printers you can currently use.
==Printing from iPads, iPhones, etc.==
iOS printing uses a function of Mobility Print provided by PaperCut


[[Image:Windows7devices and printersclean.jpg|thumbnail]] <br clear="all">
*Open the Share Sheet on your device and select print. <br>[[image:IOS_Share_Sheet.PNG|thumbnail|left|200px]] <br clear="all">
*Select RCS_Copiers, or what ever print queue you want. <br>[[image:IOS_Printer_Select.PNG|thumbnail|left|200px]] <br clear="all">
*The first time you use a print queue you will need to supply your Riverdale username and passphrase.
**You MUST write your username with "riverdale\" in front, for example: "riverdale\jking" <br>[[image:IOS_Creds.PNG|thumbnail|left|200px]] <br>'''Format really matters!'''<br> <br clear="all">
*Go release your job at the copier/printer of your choice!


=== Setting a Default Printer ===
==Printing from an RCS-Managed Chromebook==
* [https://support.microsoft.com/en-us/help/4028622/windows-10-how-to-set-a-default-printer/Change-your-default-printer Instructions from Microsoft]
===Mobility Print===
To improve the printing experience for Chromebooks, we have enabled Mobility Print. We previously used Google Cloud Print which has proven to be unreliable. With Mobility Print there is a new workflow that students and employees must follow.


=== How to Add a Printer ===
When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.
* [http://windows.microsoft.com/en-US/windows7/Install-a-printer Instructions and video tutorial from Microsoft]


Some printers may not get installed automatically -- e.g. you're logged into a PC in Mow but you want to print to 9/10. If this is the case, you'll need to install the printer yourself. Here's how:
[[File:MobilityPrint1.png|200px|none]]


First open the '''Devices and Printers''' window (see [[#Where to Find Your Current Printers]]). At the top of the window, there's a button called called "Add a Printer." Click this button.
You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be selected like the above image.
::[[Image:WINDOWS7 Add a printer.png|thumbnail]] <br clear="all">


This will open the Add Printer Wizard. Click '''Add a Network, wireless or Bluetooth printer'''. Click Next to continue.
[[File:MobilityPrint2.png|500px|none]]
::[[Image:Windows7 Add a network printer.png|thumbnail]] <br clear="all">


The next window will contain a list of all networked printers on both the Hill and River Campus.  You can sort the list by location or printer name.  Select the printer you would like to install, and then Click '''Next'''
Note: The following should only happen once but may continue to happen every time they print.
::[[Image:Windows7 printer selectaprinter.jpg|thumbnail]] <br clear="all">


After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your username and passphrase, then click "Sign in and print".


The first time you install a network printer, it will take a minute or two to install the drivers.  Be patient as the software installs the drivers and configures the printer.
[[File:MobilityPrint3.png|200px|none]]
::[[Image:Connecting printer dialog.png|thumbnail]] <br clear="all">


Should this be your default printer? If it should, then check the box next to '''Set as default printer'''.  If this printer SHOULD NOT be your default printer, uncheck the box next to '''Set as default printer'''.
Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.
::[[Image:Default printer.png|thumbnail]] <br clear="all">


If the new printer was added successfully if it shows up in your '''Devices and Printers''' window. Good job!<br>
==Printer and Copier Locations and Details==
 
=== Deleting a Printer ===
 
If you're getting printing errors, you can sometimes resolve the problem by deleting and reinstalling a printer. To delete a printer, open the '''Devices and Printers''' window (see [[#Where to Find Your Current Printers]]), right click the printer in question, and click Delete.
 
If the printer was your default printer, Windows will auto-assign a new default printer. When you add the printer back in, you'll need to reset it as the default printer.
 
== An RCS-managed [[File:Mac_OS_X.9_Logo.png|50 px]] desktop computer ==
 
You don't need to set up printers on any RCS-Managed Mac desktop of laptop -- we've done the work for you. Just click File > Print and the Print dialog box appears. A default printer is automatically chosen which is closest to your location. If your location has multiple printers available, you can select them from the drop down list. This is also handy when the default printer is broken or otherwise cannot print - just choose another printer close by.
 
If you can't find the printer you need or if printing doesn't work, you can always {{Tsreq}}.
 
== Printers Available at the River ==


''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
''Note:'' This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.
 
{| class="wikitable sortable"
'''Early Learning Building:'''
|-
{| class="wikitable"
!Campus
!Building
!Location!!Printer Name
(if needed)
!Description and Functions
|-
|River
|Early Learning
|1st Floor Copy Room|| ||Multi Function Copier
|-
|River
|Early Learning
|3rd Floor Hallway|| ||Multi Function Copier
|-
|River
|Senior
|2nd Floor Lobby|| ||Multi Function Copier
|-
|River
|Senior
|3nd Floor Lobby||R_Sr_LRT||BW Laser
|-
|River
|Senior
|Band Room||R_Sr_Band||BW Laser
|-
|River
|Senior
|Art Office||R_Sr_Art||Color Inkjet
|-
|River
|Upper Learning
|UL Main Reception|| ||Multi Function Copier
|-
|River
|Upper Learning
|UL Copy Room|| ||Multi Function Copier
|-
|River
|Upper Learning
|UL Copy Room||R_UL_2nd_Fl_CopyRm||Color Laser
|-
|-
! Location !! Printer Name !! Description
|River
|Junior
|3rd Floor 711||R_Jr_711||BW Laser
|-
|-
| 1st Floor Copy Room || R_EL_Copier || Mulit Function Copier
|River
|Junior
|Learning Lab|| ||Multi Function Copier
|-
|-
| 1st Floor Hall || R_EL_1_Color || Color Laser
|Hill
|Hackett
|Basement
|
|Multi Function Copier
|-
|-
| 2nd Floor Hall || R_EL_2_Color || Color Laser
|Hill
|Hackett
|1st Floor Library
|
|Multi Function Copier
|-
|-
| 3nd Floor Hall || R_EL_3_Color || Color Laser
|Hill
|thumbnail]] <br clear="all">
|Hackett
|}
|2nd Floor Library
 
|
'''Sr. Building:'''
|Multi Function Copier
{| class="wikitable"
|-
|-
! Location !! Printer Name !! Description
|Hill
|Hackett
|3rd Floor Hallway
|
|Multi Function Copier
|-
|-
| 2nd Floor Lobby || R_Sr_Copier || Mulit Function Copier
|Hill
|9/10
|Basement
|
|Multi Function Copier
|-
|-
| 3nd Floor Lobby || R_Sr_LRT || Color Laser
|Hill
|9/10
|1st Floor Hallway
|
|Multi Function Copier
|-
|-
| Band Room || R_Sr_Band || BW Laser
|Hill
|9/10
|2nd Floor Hallway
|
|BW Laser
|-
|-
| Art Office || R_Sr_Art || Color Laser
|Hill
|}
|Science
 
|1st Floor Hallway
'''Upper Learning Building:'''
|
{| class="wikitable"
|BW Laser
|-
|-
! Location !! Printer Name !! Description
|Hill
|Science Annex
|5001
|
|BW Laser
|-
|-
| UL Main Reception || R_UL_1st_Fl_Copier || Mulit Function Copier
|Hill
|Science Annex
|1st Floor Copy Room
|
|Multi Function Copier
|-
|-
| UL Copy Room || R_UL_2nd_Fl_Copier || Mulit Function Copier
|Hill
|}
|Mow
 
|Reception
'''Jr. Building:'''
|
{| class="wikitable"
|Multi Function Copier
|-
|-
! Location !! Printer Name !! Description
|Hill
|Mow
|1st Floor Hallway
|
|Multo Function Copier
|-
|-
| 3rd Floor 711|| R_Jr_711 || Black and White Laser
|Hill
|Mow
|2nd Floor Hallway
|
|BW Laser
|-
|-
| Admissions Reception || R_Admissions_Copier || Mulit Function Copier
|Hill
|Lindy
|Lindy Lab
|
|Multi Function Copier
|}
|}


== Basic Printer Troubleshooting ==
==Basic Printer Troubleshooting==


[http://www.ehow.com/how_7270716_basic-printer-troubleshooting.html Click here] for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer.  Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.
[http://www.ehow.com/how_7270716_basic-printer-troubleshooting.html Click here] for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer.  Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.


=== If a document won't stop printing ===
===If a document won't stop printing===


If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)
If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)


::[[Image:Hp Cancel Button.jpg]]
[[Image:Hp Cancel Button.jpg|thumbnail]] <br clear="all">


Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.
Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.


== Changing Toner/Ink Cartridges ==
==Changing Toner/Ink Cartridges==
 
'''LASER PRINTERS:''' [http://www.ehow.com/how_2006142_replace-toner-cartridge.html Click here] for information about changing toner cartridges in a laser printer.


'''INKJET PRINTERS:''' [http://www.ehow.com/how_2006001_replace-inkjet-cartridge.html Click here] for information about changing ink cartridges in an inkjet  printer.
If the copier or printer is low on toner, please call x50.

Revision as of 10:58, 20 September 2021

This article is...
Summary.pngHow to Print at Riverdale
IntendedES.pngIntended for
Employees and Students
Categories.pngCategorized under
RCS Software and Services
KS.jpgMaintained by
Kristin Skelton
2021-2022.pngin need of review.



What's the use of buying those movie tix on Fandango if you can't save even more time by printing them here?

Printing at school from a laptop computer you manage/control

If you need to print a document from a personal or school owned laptop please use printers installed through Self Service

  • Self Service: Simple to setup, simple to use. The Best Option if you have an RCS-owned Mac laptop or are in the Upper School BYOD program.


Printing to RCS_Copiers or H_Printers

  • After installing the printer from Self Service on a Mac or following the instructions below for PC print your document and select RCS_Copiers or H_Printers.
  • If you printed to RCS_Copiers, go to any copier on either campus, log in (by tapping your ID card, using the keyboard, or scanning the QR code) and release your job. It will be available at any copier you walk up to.
  • If you printed to H_Printers go to 9/10 2nd floor, science lobby, 5001, or Mow 2nd floor and tap your card on the RF reader on the printer.
  • Forgot your ID? No problem! Scan the QR code on the copier or printer with your phone (that needs to be connected to RCS-Community), log into the mobile release page and release your job!

Printing from iPads, iPhones, etc.

iOS printing uses a function of Mobility Print provided by PaperCut

  • Open the Share Sheet on your device and select print.
    IOS Share Sheet.PNG

  • Select RCS_Copiers, or what ever print queue you want.
    IOS Printer Select.PNG

  • The first time you use a print queue you will need to supply your Riverdale username and passphrase.
    • You MUST write your username with "riverdale\" in front, for example: "riverdale\jking"
      IOS Creds.PNG

      Format really matters!

  • Go release your job at the copier/printer of your choice!

Printing from an RCS-Managed Chromebook

Mobility Print

To improve the printing experience for Chromebooks, we have enabled Mobility Print. We previously used Google Cloud Print which has proven to be unreliable. With Mobility Print there is a new workflow that students and employees must follow.

When you print for the first time you will need to "Change" the printer to a Mobility Print enabled printer.

MobilityPrint1.png

You will see a whole list of printers, different than you are used to. Please scroll down to select the printer needed. The next time you print the printer should already be selected like the above image.

MobilityPrint2.png

Note: The following should only happen once but may continue to happen every time they print.

After selecting the printer and clicking print, a new window will pop up. Here the you will need to log in with your username and passphrase, then click "Sign in and print".

MobilityPrint3.png

Your print job should be sent immediately instead of waiting next to the printer and having nothing come out.

Printer and Copier Locations and Details

Note: This list includes those printers that are more generally available for printing from classrooms, laptops etc., and excludes printers that are used and maintained by specific offices or departments, and which are generally to be used only by those offices or departments.

Campus Building Location Printer Name

(if needed)

Description and Functions
River Early Learning 1st Floor Copy Room Multi Function Copier
River Early Learning 3rd Floor Hallway Multi Function Copier
River Senior 2nd Floor Lobby Multi Function Copier
River Senior 3nd Floor Lobby R_Sr_LRT BW Laser
River Senior Band Room R_Sr_Band BW Laser
River Senior Art Office R_Sr_Art Color Inkjet
River Upper Learning UL Main Reception Multi Function Copier
River Upper Learning UL Copy Room Multi Function Copier
River Upper Learning UL Copy Room R_UL_2nd_Fl_CopyRm Color Laser
River Junior 3rd Floor 711 R_Jr_711 BW Laser
River Junior Learning Lab Multi Function Copier
Hill Hackett Basement Multi Function Copier
Hill Hackett 1st Floor Library Multi Function Copier
Hill Hackett 2nd Floor Library Multi Function Copier
Hill Hackett 3rd Floor Hallway Multi Function Copier
Hill 9/10 Basement Multi Function Copier
Hill 9/10 1st Floor Hallway Multi Function Copier
Hill 9/10 2nd Floor Hallway BW Laser
Hill Science 1st Floor Hallway BW Laser
Hill Science Annex 5001 BW Laser
Hill Science Annex 1st Floor Copy Room Multi Function Copier
Hill Mow Reception Multi Function Copier
Hill Mow 1st Floor Hallway Multo Function Copier
Hill Mow 2nd Floor Hallway BW Laser
Hill Lindy Lindy Lab Multi Function Copier

Basic Printer Troubleshooting

Click here for information about basic printer troubleshooting steps you can try if you are having difficulty with a printer. Paper jam, blinking lights, and/or nothing prints are some examples of basic printer issues.

If a document won't stop printing

If a job won't stop, try pressing the red "Cancel" button on the printer repeatedly, wait until paper stops printing, and then turn the printer off. (If you turn it off mid-print, paper will get jammed, and the printer won't clear itself.)

Hp Cancel Button.jpg


Once the job has stopped printing, remove the jammed paper and turn the power to the printer off and then on again.

Changing Toner/Ink Cartridges

If the copier or printer is low on toner, please call x50.

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