1,051
edits
Care for LS Device: Difference between revisions
no edit summary
(Created page with "Connecting your device to WiFi Chromebook To connect to a wireless network, select the Status Tray. Select No network. Scroll through the list and then select your wireless...") |
No edit summary |
||
| Line 1: | Line 1: | ||
Connecting your device to WiFi | == Connecting your device to WiFi == | ||
=== Chromebook === | |||
Scroll through the list and then select your wireless network. | # To connect to a wireless network, select the Status Tray. | ||
If your wireless network is secured, enter the password, and then select Connect. | # Select No network. | ||
# Scroll through the list and then select your wireless network. | |||
# If your wireless network is secured, enter the password, and then select Connect. | |||
=== iPad === | |||
* From your Home screen, go to Settings > Wi-Fi. | |||
* Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks. | |||
* Tap the name of the Wi-Fi network that you want to join. | |||
* You will see the following options: | |||
** ''My Networks'': Wi-Fi networks that you've connected with before. | |||
** ''Public Networks'': Available Wi-Fi networks that you've never connected with before. | |||
** ''Secure Networks'': Wi-fi networks that are password protected and have a [image] by their name. Enter the password and tap join. If you cannot tap join, the password you’ve entered is incorrect. | |||
** After you join a network, you'll see [image] next to the network and [image] in the upper-left corner of your display | |||
Still do not see your network? Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information | |||
== Best Practices for Using an RCS Device == | |||
Best Practices for Using an RCS Device | |||
Below are some best practices and points to consider when using your RCS issued device at home: | Below are some best practices and points to consider when using your RCS issued device at home: | ||
Web filtering & Content | === Web filtering & Content === | ||
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. | For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. | ||
Apps, add-on’s or extensions | === Apps, add-on’s or extensions === | ||
Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu | Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu | ||
Troubleshooting/Device Repair | === Troubleshooting/Device Repair === | ||
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. | If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet. | ||
If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | * If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following: | ||
Submit a request to support-ticket@riverdale.edu | * Submit a request to support-ticket@riverdale.edu | ||
The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package | * The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package | ||
Once your replacement is received, please make sure to check the following: | * Once your replacement is received, please make sure to check the following: | ||
The device turns on | ** The device turns on | ||
The device connects to the internet | ** The device connects to the internet | ||
After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | * After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | ||