Get remote tech support

This article is...

	This page is intended for students and faculty during scheduled remote learning at Riverdale.
	Intended for Employees, Students and Parents
	Categorized under Classroom Technology and Systems
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	in need of review.

Remote Support Options

Phone/Email Based

If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact.

• Please submit a tech support ticket via the web
• Email tech-support@riverdale.edu

Note: If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.

• For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons.
• For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number.

Remote Viewing using Google Meet

An RCS technician will create a calendar invite with a Google Meet link to provide remote support.

• Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a virtual check-in with students. Click Here for more details on Google Meet.

Remote Control

If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop.

For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the Documentation provided by Google.