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Veracross Parent Portal FAQ: Difference between revisions
Veracross Parent Portal FAQ (view source)
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=== Q: Where do I report an attendance change (coming in late, leaving early, or absent for illness or family matter)? === | === Q: Where do I report an attendance change (coming in late, leaving early, or absent for illness or family matter)? === | ||
A: When you are logged into the Veracross Parent Portal, click on the yellow '''''View/Submit Attendance or Dismissal Change Request''''' button: | A: When you are logged into the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]''''', click on the yellow '''''View/Submit Attendance or Dismissal Change Request''''' button: | ||
* Select the child and the date of the attendance change, as well as the type of change you need to make (attendance, multi-day absence). | * Select the child and the date of the attendance change, as well as the type of change you need to make (attendance, multi-day absence). | ||
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=== Q: How do I submit a transportation change request for my Lower School student? === | === Q: How do I submit a transportation change request for my Lower School student? === | ||
A: When you are logged into the Veracross Parent Portal, click on the yellow '''''View/Submit Attendance or Dismissal Change Request''''' button. | A: When you are logged into the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]''''', click on the yellow '''''View/Submit Attendance or Dismissal Change Request''''' button. | ||
* Select the child and the date of the transportation request, as well as the “Transportation From School” button. | * Select the child and the date of the transportation request, as well as the “Transportation From School” button. | ||
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=== Q: How can I request a Parent-Teacher conference for my Lower School student? === | === Q: How can I request a Parent-Teacher conference for my Lower School student? === | ||
A: Log onto the Veracross Parent Portal. During the times the online scheduling system is open and accepting P-T conference signups, a '''''yellow button''''' will appear at the top of the page that will allow you to enter the online scheduling system. Please note that the button will not be visible outside of the sign-up window. | A: Log onto the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]'''''. During the times the online scheduling system is open and accepting P-T conference signups, a '''''yellow button''''' will appear at the top of the page that will allow you to enter the online scheduling system. Please note that the button will not be visible outside of the sign-up window. | ||
Identify the child whose teachers you would like to schedule a conference with and click '''''View Teacher'''''. Select an available date and time for your conference from the drop-down menu. Confirm that time by clicking the '''''Reserve Time''''' button. Your time will be shown in the Conference Schedule section. If you later determine that you need to change your time, you can go through the same process, choosing a different time from the drop-down menu. Your new time will show under the '''''Conference Schedule''''' section. | Identify the child whose teachers you would like to schedule a conference with and click '''''View Teacher'''''. Select an available date and time for your conference from the drop-down menu. Confirm that time by clicking the '''''Reserve Time''''' button. Your time will be shown in the Conference Schedule section. If you later determine that you need to change your time, you can go through the same process, choosing a different time from the drop-down menu. Your new time will show under the '''''Conference Schedule''''' section. | ||
If you have any questions about the process, send an e-mail to ptconferencesupport@riverdale.edu. | If you have any questions about the process, send an e-mail to ptconferencesupport@riverdale.edu. | ||
=== Q: Where do I find email messages I might have missed? === | === Q: Where do I find email messages I might have missed? === | ||
A: All emails sent using Veracross distribution lists, including those from the Parents Association, can be found in the Veracross Parent Portal. Once you are logged on, click the '''''My Messages''''' button on the top right. | A: All emails sent using Veracross distribution lists, including those from the Parents Association, can be found in the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]'''''. Once you are logged on, click the '''''My Messages''''' button on the top right. | ||
Messages are archived, beginning with the ones most recently sent. You can also see the messages sent from specific people (such as your child’s dean) by clicking on the People tab. | Messages are archived, beginning with the ones most recently sent. You can also see the messages sent from specific people (such as your child’s dean) by clicking on the People tab. | ||
=== Q: Where do I update my family's information, such as a change of address or emergency contacts? === | === Q: Where do I update my family's information, such as a change of address or emergency contacts? === | ||
A: Once you are logged on to the Veracross Parent Portal | A: Once you are logged on to the [https://portals.veracross.com/riverdale/parent '''''Veracross Parent Portal''''',] click the '''''Update Household Profile''''' button on the top right (under '''''My Messages'''''). | ||
Here, you can review and update the following: | Here, you can review and update the following: | ||
* Medical information (medical profiles, household doctors and dentists, medical notification recipients) | * Medical information (medical profiles, household doctors and dentists, medical notification recipients) | ||
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=== Q: How do I opt into Parent Affinity Groups? === | === Q: How do I opt into Parent Affinity Groups? === | ||
A: While you are logged on to the Veracross Parent Portal, click on the '''''PA Affinity Group Opt-in''''' button in the Parents Association section. | A: While you are logged on to the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]''''', click on the '''''PA Affinity Group Opt-in''''' button in the Parents Association section. | ||
=== Q: Where can I find my billing statements? === | === Q: Where can I find my billing statements? === | ||
A: While you are logged on to the Veracross Parent Portal, click on the '''''Online Billing''''' button in the '''''My Household''''' section. | A: While you are logged on to the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]''''', click on the '''''Online Billing''''' button in the '''''My Household''''' section. | ||
From here, you will be able to view invoices and make online payments. Bills are posted monthly. If you have any billing issues, please contact Sonny Collado at 718-519-2708 or scollado@riverdale.edu. | From here, you will be able to view invoices and make online payments. Bills are posted monthly. If you have any billing issues, please contact Sonny Collado at 718-519-2708 or scollado@riverdale.edu. | ||
=== Q: Where can I find a directory of families in my child's grade? === | === Q: Where can I find a directory of families in my child's grade? === | ||
A: While you are logged on to the '''''Veracross Parent Portal''''', click on either the '''''Student Directory''''' or the '''''Household Directory''''' buttons under the '''''School Links''''' section. | A: While you are logged on to the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]''''', click on either the '''''Student Directory''''' or the '''''Household Directory''''' buttons under the '''''School Links''''' section. | ||
Use the '''''Student Directory''''' to look up information for a specific student, or to get information for your child’s entire grade/homebase. | Use the '''''Student Directory''''' to look up information for a specific student, or to get information for your child’s entire grade/homebase. | ||
Use the '''''Household Directory''''' to cross-reference all related people in a household. This can be useful if you know only one of the names in a household and are looking for the other, or if the parent and child have different last names. You can search the directory by first or last name. | Use the '''''Household Directory''''' to cross-reference all related people in a household. This can be useful if you know only one of the names in a household and are looking for the other, or if the parent and child have different last names. You can search the directory by first or last name. | ||
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=== Q: Where can I find my child's teacher's email address? === | === Q: Where can I find my child's teacher's email address? === | ||
A: While you are logged on to the '''''Veracross Parent Portal''''', click on the '''''Faculty/Staff Directory''''' under the '''''School Links''''' section (midway down on the right). | A: While you are logged on to the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]''''', click on the '''''Faculty/Staff Directory''''' under the '''''School Links''''' section (midway down on the right). | ||
You can search the directory by first or last name. In addition to a lovely photo of the teacher, you will find their email address and their work phone number (if they have one). | You can search the directory by first or last name. In addition to a lovely photo of the teacher, you will find their email address and their work phone number (if they have one). | ||
=== Q: How can I see my child's report cards and progress reports? === | === Q: How can I see my child's report cards and progress reports? === | ||
A: While you are logged on to the '''''Veracross Parent Portal''''', go to the '''''My Children''''' section on the left-hand side, below the '''''Upcoming Events''''' section. For the child whose report you would like to review, click on the '''''Links''''' tab (to the right). From here, you can click on the current report to review and/or print it. You can also click the link to '''''Past-Years Report Cards and Progress Reports''''' to choose any of the earlier reports you would like to review and/or download. | A: While you are logged on to the '''''[https://portals.veracross.com/riverdale/parent Veracross Parent Portal]''''', go to the '''''My Children''''' section on the left-hand side, below the '''''Upcoming Events''''' section. For the child whose report you would like to review, click on the '''''Links''''' tab (to the right). From here, you can click on the current report to review and/or print it. You can also click the link to '''''Past-Years Report Cards and Progress Reports''''' to choose any of the earlier reports you would like to review and/or download. | ||
=== Q: How can I subscribe to Riverdale calendars? === | === Q: How can I subscribe to Riverdale calendars? === | ||
A: While you are logged onto the '''''Parent Portal''''', click the purple '''''Subscribe to School & Athletic Calendars''''' or '''''Subscribe to My Calendar''''' buttons under '''''My Household'''''. | A: While you are logged onto the '''''[https://portals.veracross.com/riverdale/parent Parent Portal]''''', click the purple '''''Subscribe to School & Athletic Calendars''''' or '''''Subscribe to My Calendar''''' buttons under '''''My Household'''''. | ||
These buttons give you the choice to subscribe to '''''My Household Calendar''''', which includes events that pertain to all the children in your household. If you have a child in each division, you will see many more events than if you just have children in one division. | These buttons give you the choice to subscribe to '''''My Household Calendar''''', which includes events that pertain to all the children in your household. If you have a child in each division, you will see many more events than if you just have children in one division. | ||
You also have the option of subscribing to '''''All School Events''''', which will put EVERYTHING that pertains to parents on your calendar. There are also calendars available for every athletics team. | You also have the option of subscribing to '''''All School Events''''', which will put EVERYTHING that pertains to parents on your calendar. There are also calendars available for every athletics team. | ||