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Create Tech Support Tickets: Difference between revisions
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__TOC__ | |||
== Submit a Tech Support Ticket == | |||
Incident IQ is our web-based method for logging a tech support request. This system enables us to keep better track of support requests and provides you with email feedback on the progress of your support tickets from initial submission to final resolution. | |||
You can read through the short introduction below, or just submit a tech request to dive right in. | |||
=== Ticket priorities and our response times=== | |||
Below are the list of priorities which are found under the '''"Status & Schedule"''' section of the ticket. Each priority determines the sense of urgency in resolving a ticket. We may change the priority you put on a ticket | |||
{| class="wikitable" | |||
|- | |||
!'''Priority''' | |||
!'''Default Due Date''' | |||
!We will assign the ticket within... | |||
!We will be in touch within... | |||
|- | |||
!'''Low''' | |||
|3 months | |||
|one day | |||
|one week | |||
|- | |||
!'''Medium''' | |||
|5 days | |||
|one hour | |||
|one day | |||
|- | |||
!'''High''' | |||
|1 day | |||
|half hour | |||
|half hour | |||
|- | |||
!'''Critical''' | |||
|5 mins | |||
|a minute or so | |||
|5 minutes | |||
|} | |||
==Ticket Creation== | ==Ticket Creation== | ||