907
edits
Get remote tech support: Difference between revisions
→Remote Support Options
| Line 14: | Line 14: | ||
===Phone/Email based=== | ===Phone/Email based=== | ||
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. Please be sure to include your preferred method of contact. | If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] or email [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] and we will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | '''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | ||
| Line 25: | Line 25: | ||
===Remote control=== | ===Remote control=== | ||
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support Chrome Remote Desktop]. | If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | ||
For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en Documentation provided by Google]. | For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en '''Documentation provided by Google''']. | ||