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Get remote tech support: Difference between revisions

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===Phone/Email based===
===Phone/Email based===
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. Please be sure to include your preferred method of contact.  
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] or email [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] and we will respond as soon as we can. Please be sure to include your preferred method of contact.  


'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.
'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.
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===Remote control===  
===Remote control===  
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support Chrome Remote Desktop].  
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop'''].  


For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en Documentation provided by Google].
For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en '''Documentation provided by Google'''].
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