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Get remote tech support: Difference between revisions

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===Phone/Email based===
===Phone/Email based===
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number, and preferred method of contact so we can determine how to proceed.
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. Please be sure to include your preferred method of contact.
 
'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.


===Remote viewing===  
===Remote viewing===  
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===Remote control===  
===Remote control===  
If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop
If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop.
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