885
edits
Get remote tech support: Difference between revisions
→Remote Support Options
| Line 14: | Line 14: | ||
===Phone/Email based=== | ===Phone/Email based=== | ||
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number | If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | |||
===Remote viewing=== | ===Remote viewing=== | ||
| Line 24: | Line 26: | ||
===Remote control=== | ===Remote control=== | ||
If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop | If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop. | ||