Access MacOS Resources in Self Service: Difference between revisions

Access MacOS Resources in Self Service (view source)

Revision as of 15:26, 6 March 2017

2,805 bytes added , 6 March 2017

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-This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders.
+= What is Self Service =
+Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs.
+<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows OS!</big>
+= How do I Enroll =
+This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th graders.
 # Open Safari (enrollment works best using Safari!)
 # Visit [http://bit.ly/RCSSelfService http://bit.ly/RCSSelfService] (or click [http://bit.ly/RCSSelfService here] if that doesn't work)
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 # From the Finder, open the app Self Service
 # Log in with your Riverdale username and password
+= I'm Enrolled, What now? =
+Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.
+== [[File:Self_Service.png|50px]] Self Service App ==
+* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|250px]]
+* Now welcome to RCS Self Service page. You can browse categories on the right hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|200px]]
+=== App/Software Installs ===
+* Select the Apps category and check out all of the Apps available to you.
+* Once you find what you want to install click on the [[File:Self_Service_Install.png]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again.
+* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]
+=== Printer Installs ===
+Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.
+'''REQUIRED:''' In order to install printers, you MUST first install the drivers.
+* Select either Printers-Hill or Printers-River
+* If you haven't already, Install the printer drivers
+* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]
+* You will be prompted for your RCS Username and Password (only if you dont have your printing keychain already configured)
+* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]
+* Send a print job
+=== Update Printer Keychain Password ===
+<onlyinclude>
+If you're enrolled in Self Service you can update your Keychain Password through the Self Service app.
+#Open the Self Service app and log in with your RCS credentials
+#Select the "Keychain" Category on the right
+#Click the "Update RCS-Print Keychain Password" policy
+#Follow the prompts for Username and Password
+#Your printing keychain password is now updated
+</onlyinclude>
+== Self Service App Sidebar==
+Within Self Service you will see a sidebar on the left where you will find links to helpful information such as this article and out ticket system. <br> [[File:Self_Service_Sidebar.png]]
+= Enjoy =
+Enjoy how easy it is to install new Software and Printers!