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Access MacOS Resources in Self Service: Difference between revisions
Access MacOS Resources in Self Service (view source)
Revision as of 13:34, 5 December 2017
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== Self Service App Sidebar== | == Self Service App Sidebar== | ||
Within Self Service you will see a sidebar on the left where you will find links to helpful information such as this article and out ticket system. <br> [[File:Self_Service_Sidebar.png]] | Within Self Service you will see a sidebar on the left where you will find links to helpful information such as this article and out ticket system. <br> [[File:Self_Service_Sidebar.png]] | ||
==Notifications== | |||
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks. | |||
Many of you are already familiar with our Self Service application (a program used for installing printers and applications on Mac laptops). We are enabling additional features within Self Service to help answer and address the following security issues on your laptop: | |||
*Is Sophos anti-virus installed? (it should be) | |||
*Is FileVault enabled? (it should be -- particularly for admin employees) | |||
*Is automatic login without a password enabled? (it shouldn’t be) | |||
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!) | |||
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues: | |||
*Find My Mac isn’t enabled | |||
*Computer hasn’t been restarted in over 14 days | |||
*Operating system is 2+ years old | |||
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. | |||
By the way, Self Service is a required installation for employees who use Riverdale-owned laptops and for students who bring their own laptops to school. It is NOT required for employees who bring personally-owned laptops. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. | |||
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk. | |||
= Enjoy = | = Enjoy = | ||
Enjoy how easy it is to install new Software and Printers! | Enjoy how easy it is to install new Software and Printers! | ||